ITF Manager-International

Teleperformance (TP)

10 - 15 years

11 - 16 Lacs

gurugram

Posted:1 month ago| Platform:

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Skills Required

attrition regulatory conflict resolution service delivery budget management data analysis employee relations management skills team motivation hrsd talent acquisition cost control employee engagement recruitment business growth

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled ITF Manager to join our team in the international sector. The ideal candidate will have 10-15 years of experience in the BPO/Call Centre industry.

Roles and Responsibility

Manage and oversee the performance of international teams, ensuring high-quality service delivery.
Develop and implement strategies to improve customer satisfaction and reduce attrition rates.
Collaborate with cross-functional teams to achieve business objectives and resolve complex issues.
Analyze data and metrics to identify trends and areas for improvement, making recommendations for process enhancements.
Lead and motivate teams to achieve exceptional results, fostering a culture of excellence and continuous improvement.
Ensure compliance with company policies, procedures, and regulatory requirements.

Job Requirements

Proven track record of success in managing international teams and driving business growth.
Strong leadership and management skills, with the ability to inspire and motivate teams.
Excellent communication and interpersonal skills, enabling strong relationships with customers and stakeholders.
Ability to analyze data and make informed decisions to drive business outcomes.
Experience in managing budgets and resources, with a focus on cost control and efficiency.
Strong problem-solving and conflict resolution skills, with the ability to handle challenging situations effectively.

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