ITF Manager-International

10 - 15 years

11 - 16 Lacs

Posted:1 month ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are looking for a skilled ITF Manager to join our team in the international sector. The ideal candidate will have 10-15 years of experience in the BPO/Call Centre industry.

Roles and Responsibility
  • Manage and oversee the performance of international teams, ensuring high-quality service delivery.
  • Develop and implement strategies to improve customer satisfaction and reduce attrition rates.
  • Collaborate with cross-functional teams to achieve business objectives and resolve complex issues.
  • Analyze data and metrics to identify trends and areas for improvement, making recommendations for process enhancements.
  • Lead and motivate teams to achieve exceptional results, fostering a culture of excellence and continuous improvement.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
Job Requirements
  • Proven track record of success in managing international teams and driving business growth.
  • Strong leadership and management skills, with the ability to inspire and motivate teams.
  • Excellent communication and interpersonal skills, enabling strong relationships with customers and stakeholders.
  • Ability to analyze data and make informed decisions to drive business outcomes.
  • Experience in managing budgets and resources, with a focus on cost control and efficiency.
  • Strong problem-solving and conflict resolution skills, with the ability to handle challenging situations effectively.

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Teleperformance (TP) logo
Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

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