It Team Lead

Job Title:
 IT Team Lead
Location:
 Remote
Job Type:
 Full-Time

Job Overview:

Seeking a highly skilled and proactive 
IT Team Lead
 to oversee all IT operations, manage the technical support team, and ensure smooth execution of IT-related functions across the organization. The ideal candidate will have a strong background in 
IT support, system management, documentation, and development coordination
, along with excellent leadership and problem-solving skills.

Key Responsibilities:

Team Management & Supervision:
Lead and mentor the IT Support team to ensure timely resolution of technical issues.Monitor team performance, allocate tasks, and maintain adherence to KPIs.Conduct regular team meetings, performance reviews, and skill enhancement sessions.

Technical & Operational Oversight:
Oversee troubleshooting for hardware, software, and network-related issues.Manage hosting accounts, domain registrations, and DNS configurations efficiently.Supervise system security, regular data backups, and IT infrastructure maintenance.Handle configuration, installation, and maintenance of systems and applications.

Documentation & Process Management:
Ensure proper documentation of IT processes, issue resolutions, and asset tracking.Maintain updated records of licenses, credentials, and access permissions.Implement and refine IT SOPs (Standard Operating Procedures) for smooth workflow.

Development Coordination:
Coordinate with development teams for website updates, platform enhancements, and integrations.Support internal software deployment and testing with cross-functional teams.Ensure alignment between IT operations and organizational goals.

Security & Compliance:
Conduct regular audits of login credentials and system access rights.Implement cybersecurity protocols and ensure compliance with company IT policies.Proactively address potential risks and ensure data confidentiality.

Reporting & Collaboration:
Report directly to senior management with regular updates on IT performance and incidents.Collaborate with other departments to align IT initiatives with business requirements.Coordinate with external vendors and service providers for timely support and renewals.

If you are interested in this opportunity, please submit your resume to kabirhaldar4444@gmail.com. For any inquiries or to express your interest via WhatsApp, please contact 8448399673. Include "HR Executive" Application - [Your Name]" in your message.