Hardware and Software Issues: Diagnosing and resolving problems with computers, peripherals (printers, scanners, etc.), operating systems and software applications. Remote Troubleshooting: Providing technical support remotely, guiding users through solutions, and using remote access tools to diagnose and fix issues. User Assistance: Answering user inquiries, providing guidance, and ensuring users can effectively utilize their computers and software. Help Desk Support: Responding to user tickets, logging issues, and escalating problems when necessary. Hardware and Software Installation: Setting up new hardware, installing and configuring software, and ensuring compatibility. Equipment Maintenance: Maintaining and upgrading hardware and software to ensure optimal performance and security. Inventory Management: Tracking hardware and software assets, managing licenses, and ensuring compliance. Network Connectivity: Troubleshooting network issues, ensuring users have access to necessary resources, and maintaining network security.

Excellency in ITIL Process + ITSM + ITAM Supervise, guide, and mentor a team of infrastructure engineers and support staff. Provide technical leadership and act as a point of escalation for complex infrastructure issues. Foster a collaborative environment, ensuring knowledge sharing and continuous learning within the team. Conduct performance reviews, provide feedback, and identify development opportunities for team members. Oversee the identification, diagnosis, and resolution of infrastructure-related issues (e.g., servers, networking, storage, etc.). Ensure that the team meets Service Level Agreements (SLAs) for response and resolution times. Troubleshoot and resolve complex infrastructure problems, escalating issues as necessary Implement and manage monitoring tools to ensure the health and performance of infrastructure components. Ensure that proactive monitoring, alerts, and automated responses are in place to minimize downtime. Perform regular system maintenance, patching, and updates to maintain a secure and reliable environment. Provide ongoing support for critical infrastructure systems, ensuring they are continuously optimized for performance, scalability, and reliability. Identify opportunities for improving the efficiency and cost-effectiveness of infrastructure systems. Develop and implement strategies to optimize network performance, reduce downtime, and improve system availability. Develop and maintain disaster recovery plans and procedures for the infrastructure. Ensure that backups are regularly performed and that disaster recovery tests are conducted. Work with other teams to ensure that business continuity plans are in place and are effectively tested. Ensure the security of the infrastructure by applying best practices for firewalls, encryption, and access control. Monitor infrastructure for potential security vulnerabilities and address them promptly. Work closely with cybersecurity teams to maintain the security posture of the organization's IT infrastructure. Manage relationships with vendors and service providers to ensure the organization receives the best service and pricing. Oversee procurement processes for infrastructure hardware and software. Evaluate new technologies and make recommendations on their adoption for infrastructure improvements. Assist in managing the infrastructure support budget, ensuring effective allocation of resources. Provide cost-effective solutions for infrastructure expansion or upgrades. Monitor infrastructure-related expenditures and identify opportunities for cost reduction. Collaborate with other IT teams (e.g., development, application support, cybersecurity) to ensure integrated infrastructure solutions. Communicate technical information clearly to non-technical stakeholders. Participate in cross-functional meetings to discuss infrastructure requirements, improvements, and challenges. Maintain accurate and up-to-date documentation on all infrastructure systems, processes, and configurations. Generate regular reports on infrastructure performance, incidents, and improvements. Develop and maintain standard operating procedures (SOPs) for infrastructure-related processes.

Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security. Remote access solution implementation and support such as IPSEC VPN Understanding of DNS/DHCP Ability to work with vendor support to resolve client issues. Experience with Command Line Interfaces to manage computer equipment. IT Support relating to technical issues involving Microsoft's core business applications and operating systems. Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion. Maintain accurate time and records in all service tickets as performed. Maintain system configuration information within ticketing system and ensure it is attached to relevant tickets. Communicate with customers as needed regarding ticket progress, changes or agreed outages. Escalate service requests that require engineer level support in a timely fashion to prevent breech of SLA. Work with all team members to implement and improve Company best practices. Utilize central management tools to resolve customer issues with minimal customer impact.

Hardware and Software Issues: Diagnosing and resolving problems with computers, peripherals (printers, scanners, etc.), operating systems and software applications. Remote Troubleshooting: Providing technical support remotely, guiding users through solutions, and using remote access tools to diagnose and fix issues. User Assistance: Answering user inquiries, providing guidance, and ensuring users can effectively utilize their computers and software. Help Desk Support: Responding to user tickets, logging issues, and escalating problems when necessary. Hardware and Software Installation: Setting up new hardware, installing and configuring software, and ensuring compatibility. Equipment Maintenance: Maintaining and upgrading hardware and software to ensure optimal performance and security. Inventory Management: Tracking hardware and software assets, managing licenses, and ensuring compliance. Network Connectivity: Troubleshooting network issues, ensuring users have access to necessary resources, and maintaining network security.

Team mentoring & management Develop plans, monitors and reports health Patch Rollouts, Anti virus, DC Smart Hand co-ordination VIP Support and P1 Work Experience on O365, One drive, basic understanding of Domain joining process.

Key Responsibilities: 1. Completed Digital marketing Courses 2. Knowledge of Photoshop & CorelDRAW 3. Develop and execute social media marketing strategies 4. Create engaging content for blogs, social media 5. Monitor and analyze performance data to optimize campaigns

Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security. Remote access solution implementation and support such as IPSEC VPN Understanding of DNS/DHCP Ability to work with vendor support to resolve client issues. Experience with Command Line Interfaces to manage computer equipment. IT Support relating to technical issues involving Microsoft's core business applications and operating systems. Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion. Maintain accurate time and records in all service tickets as performed. Maintain system configuration information within ticketing system and ensure it is attached to relevant tickets. Communicate with customers as needed regarding ticket progress, changes or agreed outages. Escalate service requests that require engineer level support in a timely fashion to prevent breech of SLA. Work with all team members to implement and improve Company best practices. Utilize central management tools to resolve customer issues with minimal customer impact.

The responsibilities of the Desktop Support Engineer include building, maintaining, and resolving issues within the continually evolving IT infrastructure. This engineer plays a crucial role in providing computer support, which is essential for maintaining the seamless and efficient operation of the IT infrastructure.

Excellency in ITIL Process + ITSM + ITAM Supervise, guide, and mentor a team of infrastructure engineers and support staff. Provide technical leadership and act as a point of escalation for complex infrastructure issues. Conduct performance reviews, provide feedback, and identify development opportunities for team members. Oversee the identification, diagnosis, and resolution of infrastructure-related issues (e.g., servers, networking, storage, etc.). Ensure that the team meets Service Level Agreements (SLAs) for response and resolution times. Troubleshoot and resolve complex infrastructure problems, escalating issues as necessary Implement and manage monitoring tools to ensure the health and performance of infrastructure components. Ensure that proactive monitoring, alerts, and automated responses are in place to minimize downtime. Perform regular system maintenance, patching, and updates to maintain a secure and reliable environment. Provide ongoing support for critical infrastructure systems, ensuring they are continuously optimized for performance, scalability, and reliability. Identify opportunities for improving the efficiency and cost-effectiveness of infrastructure systems. Develop and implement strategies to optimize network performance, reduce downtime, and improve system availability. Develop and maintain disaster recovery plans and procedures for the infrastructure. Ensure that backups are regularly performed and that disaster recovery tests are conducted. Work with other teams to ensure that business continuity plans are in place and are effectively tested. Ensure the security of the infrastructure by applying best practices for firewalls, encryption, and access control. Monitor infrastructure for potential security vulnerabilities and address them promptly. Work closely with cybersecurity teams to maintain the security posture of the organization's IT infrastructure. Manage relationships with vendors and service providers to ensure the organization receives the best service and pricing. Oversee procurement processes for infrastructure hardware and software. Evaluate new technologies and make recommendations on their adoption for infrastructure improvements. Assist in managing the infrastructure support budget, ensuring effective allocation of resources. Provide cost-effective solutions for infrastructure expansion or upgrades. Monitor infrastructure-related expenditures and identify opportunities for cost reduction. Collaborate with other IT teams (e.g., development, application support, cybersecurity) to ensure integrated infrastructure solutions. Communicate technical information clearly to non-technical stakeholders. Participate in cross-functional meetings to discuss infrastructure requirements, improvements, and challenges. Maintain accurate and up-to-date documentation on all infrastructure systems, processes, and configurations. Generate regular reports on infrastructure performance, incidents, and improvements. Develop and maintain standard operating procedures (SOPs) for infrastructure-related processes.

Job Description: Understand project scope, objectives, timelines, and deliverables. Ensure adherence to project milestones and deadlines. Act as a bridge between IT teams, facility management, and business stakeholders. Conduct regular meetings with clients, vendors, and internal teams. Manage expectations and ensure transparent communication. Oversee implementation and maintenance of IT systems supporting facilities Coordinate smart building technologies and automation. Ensure compliance with safety, environmental, and IT governance policies. Manage IT infrastructure deployments: servers, network equipment, data centers, Wi-Fi, cloud integrations, etc. Oversee upgrades and patching for OS, databases, and critical applications. Ensure high availability, backup, and disaster recovery strategies. Evaluate, onboard, and manage third-party vendors for hardware/software/FMS services. Define, monitor, and enforce Service Level Agreements Ensure timely escalation and resolution of issues. Identify risks, dependencies, and bottlenecks. Implement mitigation plans and maintain compliance with security policies and regulations (ISO, ITIL, etc.). Conduct audits and ensure operational standards. Lead cross-functional project teams (engineers, facility techs, support staff Allocate tasks, track progress, and mentor junior team members. Maintain documentation for all phases of the project. Prepare regular status updates for senior management. Track KPIs and generate performance reports. Strong knowledge of ITIL framework, facility operations, and infrastructure management Proficiency in managing budgets and vendor contracts understanding of networks, servers, security, and building systems KRAs: Achievement of contractual SLA targets for all accounts Pending ticket/dashboard review - Ensuring no tickets are pending without depdendency Ensure reports/dabhboard/KPI's are published as per agreed frequency and calendar Engagement - Structured review with business stakeholders (HODs, CIOs, IT Managers) to govern the BU's and enrich end user experience Tracking of discussion points/MoM for closure within agreed timelines Major Incident Management - RCA submission as per agreed SLA No. of escalations handled and controlled during the cycle Standardization and/or transformation project timelines are met as committed Reduction in ticket volume through ticket analysis and drive action plan execution Reduction in efforts - Analyse data and processes to reduce leakage Implement continual service improvement plan & track execution Appreciations from stakeholders Ensure project/account specific SOP's to facilitate smooth delivery by the team Review & update project/account specific SOP's/Runbooks Functional adherence - Ad-Hoc tasks deliverables Competent in required job skills/knowledge both technical and practical

Email messaging - MS Outlook. Domain basic knowledge. MFA and Application Basic troubleshooting. MacBook, IOS basic support level knowledge. Experience in handling critical & VIP users. Remote technical support hands on. Desktop & Network troubleshooting skill level 2 mandate. Asset management and IMAC process awareness. Windows Operating system. Ticketing tool knowledge. Office 365. Strong communication skills. Good analytic & strategic thinking.

Job Summary: We are seeking a dynamic and results-driven Marketing Executive to join our team. The ideal candidate will assist in the planning, execution, and optimization of our marketing activities, both online and offline. This role requires creativity, attention to detail, and the ability to effectively manage multiple projects at once. Key Responsibilities: Develop and execute marketing campaigns to promote products and services across digital and traditional channels. Conduct market research to identify trends, target audiences, and competitive positioning. Create engaging content for social media, email campaigns, blogs, and promotional materials. Coordinate with design and content teams to produce high-quality marketing collateral. Monitor and report on the effectiveness of marketing campaigns using analytics tools. Assist in organizing promotional events, trade shows, and exhibitions. Manage the companys social media accounts and regularly update the website. Collaborate with sales and product teams to ensure brand consistency and alignment with business goals.

Team mentoring & management Develop plans, monitors and reports health and status against SOW Responsible for reporting SLA Adherence in monthly Service Management, and Bi-weekly / weekly Operations management meetings. Supports team members on day to day operational activities and participates in the weekly and daily operational level meetings Patch Rollouts, Anti virus, DC Smart Hand co-ordination VIP Support and P1 Work Experience on O365, One drive, basic understanding of Domain joining process.

Call Management Email checking, call logs and email closure by replying to user with status. Phone calls, assignment of calls & follow-up for closure. Workflow system full overview & process Mandatory call log in Workflow system, and review process calls Daily, Weekly, monthly etc. Inventory management, Incident management, request call management. All new assets should tagged and maintain data in related inventory list and Workflow system. Vendor Management Take follow-up with vendor for daily case to case basis for laptops calls. Co-ordinate with different vendors for service. Other work: New Joinee updation in New Joinee list & put reminder to create email ids After joining send IT manual and update user list Shift schedule preparation on every Friday. Asset Label Printing Gate pass preparation if material sending out & track the same Zoom meeting creation Check for VC help one day prior to meeting and accordingly assign call to engineer. Responsibility: Understand the nature of the issues the customer is facing and provide adequate solutions for the same. Respond to customer queries and complaints. Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email. Report difficult or complex issues to the Help Desk Manager. Try finding a feasible solution as soon as possible. Provide excellent customer service to the clients. Follow up with the customers on a regular basis. Maintain the record of common issues related to customer complaints and report them to higher management. Determine potential issues and get them resolved beforehand. Suggest improvements in the existing procedures. Ensure that all the issues are resolved on time. Requirements: Hands-on experience in resolving technical issues/ Tickets. Excellent communication and interpersonal skills. Excellent problem-solving abilities Team management skills. Should be a patient listener.

Job Summary: We are looking for enthusiastic and persuasive Telecallers to join our team. The primary responsibility is to make outbound calls to potential or existing customers to promote products/services, gather information, and generate leads to support business growth. Key Responsibilities: Make outbound calls to prospects and existing customers as per the call list. Present and promote products or services clearly and confidently. Understand customer needs and provide appropriate information or solutions. Schedule appointments or follow-ups for the sales team, if required. Maintain accurate records of calls and customer information in the database or CRM. Handle customer queries and resolve minor issues during calls. Meet or exceed daily/weekly call and sales targets. Coordinate with other departments to ensure customer satisfaction. Skills : - calls, handling customer inquiries, and meeting targets

Email messaging - MS Outlook. Domain basic knowledge. MFA and Application Basic troubleshooting. MacBook, IOS basic support level knowledge. Experience in handling critical & VIP users. Remote technical support hands on. Desktop & Network

Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security. Remote access solution implementation and support such as IPSEC VPN Advanced Troubleshooting i.e. Network flapping, latency),

- Minimum 10 years of experience in data center operations - Strong technical knowledge of Wintel environments - Proficiency with Veritas backup tools and EMC storage solutions. - Basic understanding of proxy servers and Microsoft Exchange. -

Remote Support: Provide advanced remote technical support for desktop and laptop issues, including operating system, software, and hardware problems. Troubleshooting: Diagnose and resolve complex technical issues, including network connectivity,

OS Support on Windows XP, Windows Vista, Windows 7, Windows 10 & other System Software support. Providing REMOTE SUPPORT to the calls logged by the out-location branches Configure / troubleshoot network connectivity of desktops / laptops