Desktop Engineer:-User support & troubleshooting all hardware / LAN-related issuesInstallation of standard software required by the clientInstalling applications software developed by the clientInstallation of necessary updates/upgrades/patchesKnowledge of email configuration & troubleshootingKnowledge of troubleshooting basic printer-related issuesKnowledge of taking backup of user data before formatting & OS reinstallation

Excellency in ITIL Process + ITSM + ITAMSupervise, guide, and mentor a team of infrastructure engineers and support staff.Oversee the identification, diagnosis, and resolution of infrastructure-related issues (e.g., servers, networking, storage, etc

Installation of standard software required by the client Installing applications software developed by the client Knowledge of email configuration & troubleshootingKnowledge of taking backup of user data before formatting & OS reinstallation

Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security.Remote access solution implementation and support such as IPSEC VPNUnderstanding of DNS/DHCPAbility to work on SD WAN

Campaign planning: Design and implement marketing campaigns across various channelsContent creation: Develop engaging content that resonates with target audiencesData analysis: Measure campaign performance and derive actionable insights from customer dataResearch: Conduct research and analyze data to identify and define audiencesCommunication: Pass relevant information to the appropriate teams, stakeholders, and clientsBudget management: Monitor budgets and collaborate with managers to prepare budgetsSocial media: Manage social media campaignsProduction: Manage production and performance of multimedia contentSkillsStrategic thinking: Develop and execute well-thought-out marketing strategies Creativity: Generate unique and compelling ideas for campaigns and promotions IT skills: Understand how to use social media, project management software, analytical and presentation software Interpersonal skills: Listen, resolve issues, and appreciate team members Research and writing skills: Conduct research and write creative copy Leadership: Lead a team that develops and executes marketing strategies

User support & troubleshooting all hardware / LAN-related issuesInstallation of standard software required by the clientInstalling applications software developed by the clientInstallation of necessary updates/upgrades/patchesKnowledge of email configuration & troubleshootingKnowledge of troubleshooting basic printer-related issuesKnowledge of taking backup of user data before formatting & OS reinstallation

ResponsibilitiesAn IT recruiter's responsibilities include finding, screening, and selecting qualified candidates.An IT recruiter should have a passion for technology, strong communication skills, and the ability to work in a fast-paced environment.

AD Infrastructure implementing managing and monitoring. AD SITES, REPLICATION. AD Migration and Patch management Managing ADCS server. Print Server Management, File Server Management. SCCM Server Management. O365 Administration.

Desktop Support , Outlook configuratio , LAN-related issues, email configuration & troubleshooting , troubleshooting basic printer , formatting & OS reinstallation.Key Responsibilities:Install, configure, and maintain desktops, laptops, printers, and other peripheralsTroubleshoot hardware/ software/network issues for Windows/ Mac/Linux systemsRespond to user queries via ticketing system, phone, email, or in personPerform regular system updates, patch management, and antivirus monitoringSet up and manage user accounts, email configurations, and access rightsProvide on-site and remote support for end-usersCoordinate with vendors for hardware repairs and replacementsMaintain IT asset inventory and ensure documentation is up-to-dateSupport video conferencing systems, projectors, and basic networking (LAN/Wi-Fi)Ensure data security, backup protocols, and IT compliance are followed.

AD managementBackup storage managementOffice 365 Exchange servers managementServer Hardware SupportAnti-Virus server managementFile/Print server managementBackup server managementNetwork Branch firewalls/ routers managementWireless controller and access points/switches managementInternet lease lines at HOInventory management of branches firewalls, servers, and network devices, licenses installed on the servers

Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security.Remote access solution implementation and support such as IPSEC VPNUnderstanding of DNS/DHCPAbility to work with vendor support to resolve client issues.Experience with Command Line Interfaces to manage computer equipment.IT Support relating to technical issues involving Microsoft's core business applications and operating systems.Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion.Maintain accurate time and records in all service tickets as performed.Maintain system configuration information within ticketing system and ensure it is attached to relevant tickets.Communicate with customers as needed regarding ticket progress, changes or agreed outages.Escalate service requests that require engineer level support in a timely fashion to prevent breech of SLA.Work with all team members to implement and improve Company best practices.Utilize central management tools to resolve customer issues with minimal customer impact.KRA(Key Result Area)Advanced Troubleshooting:1. Investigate and resolve more complex network issues (i.e. Network flapping, latency), AP related basic troubleshooting etc.Configuration:1. Premilinary Configuration and Management of routers and switches.2. Implement basic changes to improve network performance.Security:1. Implement basic network security measures.2. Monitor and respond to security incidents.Collaboration:1. Co-ordinate/ Forward tickets to L2 for critical issues.2. Assist to L2 in the planning of network upgrades and expansions.Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security.

Strong knowledge of IT hardware and software management.Proficiency in MS Excel and related applications is a must.Tech-savvy with excellent troubleshooting and IT skills.Experience with asset tracking software is preferred.