Job Description

Hardware and Software Issues: Diagnosing and resolving problems with computers, peripherals (printers, scanners, etc.), operating systems and software applications. Remote Troubleshooting: Providing technical support remotely, guiding users through solutions, and using remote access tools to diagnose and fix issues. User Assistance: Answering user inquiries, providing guidance, and ensuring users can effectively utilize their computers and software. Help Desk Support: Responding to user tickets, logging issues, and escalating problems when necessary. Hardware and Software Installation: Setting up new hardware, installing and configuring software, and ensuring compatibility. Equipment Maintenance: Maintaining and upgrading hardware and software to ensure optimal performance and security. Inventory Management: Tracking hardware and software assets, managing licenses, and ensuring compliance. Network Connectivity: Troubleshooting network issues, ensuring users have access to necessary resources, and maintaining network security.