RedSeal, a pioneer in proactive cybersecurity and exposure management and winner of The Best CTEM Solution by SC Awards, delivers proactive, actionable insights to close defensive gaps across hybrid environments. RedSeal continually discovers all resources, connections, and exposures, creating a single, comprehensive model a network digital twin. This enables unparalleled analysis and simplified protection of the entire cyber terrain. Trusted by hundreds of Fortune 1000 companies and more than 75 government agencies, including five branches of the U.S. military, RedSeal improves operational efficiency, boosts staff productivity, and reduces business risk. Visit www.redseal.net to learn more. Responsibilities: Your primary responsibilities involve troubleshooting, analyzing complex technical problems, and working with the customer and RedSeal development teams to resolve technical roadblocks. You will ensure all issues are resolved or escalated to the proper resources for resolution in a timely fashion. Additionally, you will manage communications with customers at all levels to maintain positive relationships. Additional responsibilities include, but are not limited to, the following: Provide technical support for enterprise customers and answer/resolve support case across all severity levels. Acting as the point of escalation for and Subject Matter Expert (SME) within the support team. Development and review of knowledge base articles and training material for internal and external users. Mentor and coach other engineers on the team for continuous improvement of technical and client interaction skills. Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of networking, security, and software integration environments. Provide documentation content and participate in online forum support for real-time questions from RedSeal users. Research and reproduce customer issues, file bug reports, escalate cases to escalation engineers, and provide the necessary documentation. Work with customers via phone, email, and Web conferencing. May be required to be on-call on a rotating basis. See customer support cases through to completion. Review network device config files, server logs, and other data sources to find root causes of customer issues. Communicate requests for product code fixes to developers. Required Qualifications/Skills Bachelor s degree in computer science or STEM Majors (Science, Technology, Engineering, and Math). Minimum of 8+ years of Technical Services experience in customer-facing and technical support role. Must have background in building or maintaining networks. Superior written and verbal communication skills are a must. Proven ability to maintain a professional demeanor when handling complex user issues (difficult customers). Experience supporting Network Device Management Technologies / Network Configuration Management Technologies. Ability to isolate problems between hardware and software and provide information to the appropriate development team(s). Subject Matter Expert in two or more technologies: LDAP(s), AD, RADIUS, SNMP, SSL/TLS, SSH, Java, JVM, RegEx. Experience with the following systems is a must: Linux (CentOS, Ubuntu, etc) Windows, and Mac OS X. Self-motivated with a strong desire to reach your potential and grow your career at RedSeal with further opportunities. Proficient with presenting information to others. Excellent customer-relationship skills: responsiveness, sensitivity and diplomacy. Comfortable working both independently and collaboratively. Strong relationship management skills, effectively establishing empathy with customers through insight into their business drivers and expectations. Able to deal with difficult customer situations. Strong track record of following-through on commitments. Excellent attention to detail. Problem-solving and analytical skills and technical aptitudes that allow you to adapt to new circumstances and learn quickly when facing new problems and challenges. Sets an example of good work procedures and practices. Passionate about delivering high quality service to customers, with a focus on continuous improvement.
RedSeal, a pioneer in proactive exposure management and winner of the SC Award for Best CTEM Solution, helps organizations see, understand, and secure their hybrid digital environments spanning IT, remote, OT, cloud, and IoT. By dynamically modeling the entire environment, RedSeal uncovers hidden assets, misconfigurations, and lateral attack paths; prioritizes exposures based on business-critical impact with Risk Radius ; and continuously validates compliance with internal policies and industry standards. Trusted by hundreds of Fortune 1000 companies and more than 75 U. S. government agencies, including all five branches of the U. S. military, RedSeal strengthens resilience, streamlines operations, and reduces business risk. Visit www. redseal. net to learn more. Performance Objectives: As a Network Knowledge Engineer, you will be responsible for expanding RedSeal s modeling of various vendor network devices, such as routers, switches, firewalls. RedSeal is at the forefront of cyber security and digital resilience, working with the world s largest financial firms, retail, and technology companies as well as government agencies. If you are looking for the opportunity to grow your development and network security skills, work in a fast-paced, agile start-up environment, and innovate and drive new ideas, RedSeal is right for you! Location: Pune, India(Hybrid) In this role, you will: Research various network devices features affecting access and create a proposal for modeling such features in RedSeal. Examples are access lists, VRF, MPLS VPN, IPSec VPN, NAT, static routes, converged dynamic routing tables as well as high availability. Work closely with development engineers to implement the proposed modeling of the network device as a plugin that can be loaded into RedSeal. As such, you will introduce new data streams from network devices into RedSeal s analytics engine. Contribute to growth of RedSeal s industry-leading network security analytics software while working with engineering leaders, architects and product managers. Required Qualifications/Skills: BS or MS in Computer Science or a related field. Minimum of 5 years of professional experience. Networking knowledge/expertise is a must. Familiarity with CIS and STIG security-hardening standards. Excellent understanding of firewalls, routers, switches. Hands-on experience with SD-WAN solutions . Working knowledge of XML and REST API. Ability to thrive in a dynamic, agile and nimble environment. Excellent written and verbal communication skills and strong analytical and problem-solving skills. Capable of working independently and managing multiple priorities. Preferred Qualifications/Skills: Network Certifications are also a huge plus: Cisco CCIE, CCNP, CCNA CheckPoint CCSE VMware VCP-NV (Network Virtualization) VMware NSX Juniper JNCP EQUAL OPPORTUNITY EMPLOYMENT RedSeal is proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce.
Design and implement backend features building complex network security application software, while working with product managers to turn features into scalable, reliable solutions. Work with product managers to understand the STIG/CIS requirements and writing the implementation using Java/JavaScript Design, code, and test application features building complex network security application software, while working with engineering leaders, architects, and product managers to scope work and produce estimates. Leverage technology knowledge to create technical designs while partnering with the product owner to deliver and gain QA acceptance. Work on algorithmic, distributed systems problems. Required Qualifications/Skills 3-5 years of experience in Java/JavaScript development. BS in Computer Science or related field. Proven successful technical leadership experience in network security technologies. Strong networking infrastructure background and deep understanding of routers, firewalls, load balancers and switches. Understanding of the fundamentals of Agile methodologies, iterative development, SCRUM, UAT and continuous integration. Experience with Java, Java Script, Jenkins, Git, Gradle, Artifactory, Docker, Kubernetes. Ability to thrive in a dynamic, agile, and nimble environment. Strong analytical, organization, project management and time management skills. Fundamental understanding of agile methodologies iterative development, SCRUM, UAT, continuous integration. Excellent written and verbal communication skills. Ability to work independently and lead others, if so required. Preferred Qualifications/Skills Experience using tools such as Pivotal, GitHub and Jenkins. Exposure to SDN/cloud fabric such as VMware NSX, Cisco ACI, Amazon EC2 and Microsoft Azure is a plus.