Backend Executive Client Communication Specialist

Job Title: Backend Executive Client Communication Specialist
Location: Work from HomeCompany: Logix Incorporation

Job Summary:
We are looking for a detail-oriented and proactive Backend Executive with strong expertise in handling client escalations and professional email correspondence. The ideal candidate should have excellent written communication skills, a knack for prompt response handling, and the ability to manage backend operations efficiently while ensuring client satisfaction.

Key Responsibilities:

• Manage and respond to client escalations via email in a timely and professional manner.
• Draft grammatically correct, clear, and concise emails.
• Ensure zero delays in communication and maintain high standards of turnaround time (TAT).
• Collaborate with internal teams to resolve client issues effectively and efficiently.
• Maintain proper records of all correspondence and actions taken.
• Use CRM tools and internal systems to update communication logs and track issue resolution.
• Assist operations and support teams by providing backend support documentation and communication insights.

Required Skills:

• Excellent written communication and email drafting skills.
• Proven ability to handle client communication under pressure with a calm and professional tone.
• Strong grammar and business writing skills no spelling or grammatical errors.
• Time management and organizational skills to handle multiple queries/escalations at once.
• Ability to maintain a positive tone even in difficult conversations.
• Proficiency with tools like Outlook, Gmail, Excel, and CRM platforms.

Application Process:

If youre interested and believe youre a good fit for this role, please send your resume to:
kabirhaldar4444@gmail.com

For inquiries or to express your interest via WhatsApp, contact:
8448399673

Subject Line:
Backend Executive Application [Your Name]

We look forward to welcoming you to our team as we grow and innovate together.

Team Logix Incorporation