Job
Description
Innovation is and will always be the core of SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery. SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. At the heart of it all it is simple: We bring financial services to the next level with innovative software solutions and platforms. We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end. A global company, with rapid growth, innovative people, and a lean organization makes SAP Fioneer a place where you accelerate your future! Requirements PRODUCT TECHNOLOGY STACK Enterprise: Microsoft Azure / M365 MDM: InTune, Kandji SaaS: Jira, Confluence, Miro, Figma, Keeper, Adobe, DocuSign, Github Hardware: Mac & Windows Laptops, iPhones EXPECTATIONS AND TASKS We are looking for an experienced and technically skilled L2 IT Support Engineer to handle escalated issues in a Microsoft Cloud environment. This role supports advanced troubleshooting and administration of Microsoft 365, EntraID, Intune, Kandji, and related technologies. You'll work closely with L1 engineers, infrastructure, and security teams to resolve incidents, automate solutions, and improve the end-user experience. Working times IST (UTC +5.5) 08:00 - 17:00 - Asia & Australia IST (UTC +5.5) 14:30 - 23:30 - Europe & Americas On-Call Duty will be scheduled in 12-hour shifts during off-peak hours and weekends Second-Line Support & Issue Resolution Troubleshoot and resolve complex issues escalated from L1 support. Investigate and resolve issues with device compliance, conditional access policies, Intune and Kandji enrollment failures. Diagnose problems related to user authentication & Single Sign-On (SSO). Identity & Access Management Manage users, groups, and roles in EntraID. Implement and troubleshoot conditional access, MFA, and security baselines. Support privileged identity management (PIM) and identity lifecycle tasks. Device, Endpoint & Asset Management Troubleshoot via Microsoft Intune and Kandji, including device compliance, application deployment, and Autopilot provisioning. Handle eSIM activation and assignment for eligible devices via carriers. Troubleshoot hardware orders for laptops, accessories, and mobile devices; track shipments and update asset inventories. Collaborate with procurement team to escalate issues with timely delivery and the registration of hardware. Microsoft 365 Administration Administer Exchange Online (message trace, manage rules, evaluate potential spam e-mails, manage tenant allow/block lists together with the Security team). Support Teams voice/telephony, guest access, and additional settings. Manage SharePoint Online /OneDrive site permissions and data access controls. Automation, Scripting & Documentation Develop and maintain PowerShell scripts for automation and reporting tasks. Contribute to internal documentation, KB articles, and standard operating procedures (SOPs). Analyze ticket trends and recurring issues; recommend preventive measures or process improvements. Collaboration & Projects Participate in operations and infrastructure projects such as migrations, tenant configurations, or Zero Trust implementations. Work with vendors and Microsoft support for complex issues. Mentor and support L1 agents, providing guidance and training on common escalations. Work with internal teams to improve support processes and user experience. Education And Qualifications / Skills And Competencies Academic degree in Computer Science, Engineering, or comparable qualification Microsoft Certifications such as: MS-102 (Microsoft 365 Administrator) AZ-104 (Azure Administrator) MD-102 (Endpoint Administrator) Work Experience 5+ years of experience in IT support, with at least 2 years in Microsoft cloud environments. Expertise in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and EntraID. Familiar with endpoint management and compliance tools (Intune, Kandji). Experience supporting both macOS and Windows environments, including iOS device support. Understanding of Zero Trust, conditional access, and compliance standards (ISO 27001, GDPR, etc.). Hands-on experience with ITSM platforms, ideally Jira Service Management. Strong organisational, communication, and stakeholder management skills. Excellent analytical, troubleshooting, and problem-solving abilities. Ability to work independently and within a team. Willingness to learn and adapt in a fast-paced environment. Benefits You will have the opportunity to collaborate with some of the brightest minds in the industry on an incredibly ambitious project to shape the ever-evolving financial sector. This is an environment where you can have it all - the agility, enthusiasm and dynamism of a start-up, combined with the established expertise, solid market presence and extensive customer network of a more established organisation. At SAP Fioneer, you will benefit from a flexible work environment that encourages creativity and encourages you to think outside the box, bring new ideas to the table, and challenge the status quo. You will become part of a diverse and global team that we are proud of and are constantly growing and reinventing. As an employee, you will have the chance to chart your own career path and take advantage of competitive compensation packages and progression opportunities based on merit. We offer pension plans and life insurance for financial security. Our health and wellbeing benefits include private medical insurance, wellness cover, and an employee assistance program. Additionally, our mobility benefits vary based on seniority level and include company car benefits and transportation assistance. Furthermore, we provide additional perks such as celebration rewards, a jubilee program, and a meal program. SAP FIONEER DIVERSITY COMMITMENT SAP Fioneer believes in the power of innovation that each employee brings and would like to leverage the qualities and appreciate the unique competencies that each diverse person brings to the company.
