IT Support Engineer

Key Responsibility Areas (KRA)

1. Network Infrastructure Management

• Maintain and troubleshoot LAN and WAN connections, ensuring network uptime and minimal downtime.
• Perform regular monitoring and performance tuning of network infrastructure.
• Manage and configure network switches, routers, and access points.
• Implement and enforce network security policies and protocols.

2. Firewall Administration

• Monitor, manage, and update firewall systems to ensure secure data traffic and prevent unauthorized access.
• Configure firewall rules and VPN tunnels as needed.
• Analyze firewall logs and take corrective actions against threats or breaches.
• Ensure compliance with IT security standards and company policies.

3. CCTV System Management

• Install, configure, and maintain CCTV systems across office/building premises.
• Perform regular checks and ensure proper video recording and storage.
• Coordinate with security teams to provide access to footage when required.
• Upgrade CCTV systems as necessary to meet surveillance requirements.

4. Biometric System Management

• Install, maintain, and manage biometric attendance and access control systems.
• Coordinate with HR and Admin for integration with attendance software.
• Perform data backup and troubleshoot system errors or malfunctions.
• Maintain user records and system logs.

5. Computers and Printers End-User Devices Management Support

• Install, configure, and maintain desktops, laptops, and peripheral devices along with operating systems.
• Ensure timely software and OS updates, antivirus installation, and patch management.
• Maintain and troubleshoot all printers (including Canon and Xerox multifunction printers, colour printers).
• Troubleshoot and resolve hardware/software issues.
• Maintain an inventory of IT assets including computers and printers.
• Provide Level 1 & 2 support for all end-user issues related to systems and applications.
• Manage printer network connectivity, toner inventory, and service schedules.

6. Canon/Xerox Machine Management

• Set up and configure Canon/Xerox printers, copiers, and multifunction devices.
• Monitor toner levels, usage patterns, and schedule preventive maintenance.
• Coordinate with vendors for repairs and servicing.
• Train users on efficient use of printing/scanning solutions.

7. Server Management

• Maintain and administer physical and virtual servers (Windows/Linux).
• Perform regular backups, system updates, and performance monitoring.
• Implement and monitor server security policies and user access controls.
• Ensure high availability, disaster recovery, and business continuity practices.

8. Power Backup Systems

• Monitor and maintain Genset performance, schedule maintenance checks.
• Maintain Inverters and Battery Backup systems ensuring sufficient uptime for critical systems.
• Coordinate with vendors for repairs, AMC, or part replacements.

9. Documentation & Reporting

• Maintain updated documentation for all systems, configurations, and network layouts.
• Prepare incident reports, usage statistics, and maintenance logs.
• Support internal and external audits with required technical documentation.

10. Vendor & AMC Coordination

• Coordinate with vendors for hardware procurement, service renewals, and issue resolution.
• Manage AMC (Annual Maintenance Contracts) for IT equipment and systems.

11. Compliance & Best Practices User Support & Training

• Provide Level 1 & Level 2 technical support to end-users.
• Conduct basic IT training and awareness for staff.
• Respond to support tickets promptly and maintain SLA compliance.
• Ensure compliance with company IT policy and industry standards.
• Enforce regular system audits, access reviews, and policy enforcement.
• Train users on IT policies, security awareness, and system usage best practices.

Near by candidates will be preferred.

Immediate Joining preferable

Job Types: Full-time, Regular / Permanent

Salary: ₹25,000.00 - ₹30,000.00 per month

Experience : 2 to 3 Years

Two-wheeler must

Job Types: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Education:

• Diploma (Preferred)

Experience:

• IT support: 2 years (Preferred)

Location:

• Saswad, Pune, Maharashtra (Preferred)

Work Location: In person