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IT Support Engineer

IT Support Engineer

DYNE

2 years

0 Lacs

mumbai metropolitan region

Posted:20 hours ago| Platform:

Apply

Skills Required

support trading technology monitoring maintenance software configuration troubleshooting analyze resolve management service development testing training azure communication adaptability

Work Mode

On-site

Job Type

Contractual

Job Description

Overview

We are seeking a proactive and technically skilled

IT Support Engineer

to serve as the

primary on-site technical point of contact

for our client, supporting all options trading technology systems. The ideal candidate will combine strong technical proficiency with excellent client-facing and problem-solving abilities.

Key Responsibilities

On-Site Technical Support:

Act as the primary technical representative for the client, delivering hands-on, on-site support across all options trading technology platforms.

System Monitoring Maintenance

Continuously monitor system health and performance to ensure optimal operation. Perform routine maintenance, software updates, and configuration adjustments as needed.

Troubleshooting Issue Resolution

Diagnose, analyze, and resolve technical issues efficiently. Escalate complex problems to specialized internal teams and coordinate to ensure prompt resolution.

Incident Management

Respond to client incidents and service requests within defined

SLAs

, following established incident management protocols. Accurately document all incidents and resolutions.

Client Relationship Management

Build and maintain strong client relationships, understanding business needs and providing proactive technical guidance. Serve as a trusted advisor to ensure smooth system operations.

System Enhancements Upgrades

Collaborate with the

Options Technology

development team to deploy enhancements and upgrades. Participate in testing and validation to ensure seamless implementation.

Training Knowledge Sharing

Conduct technical training sessions for client teams to enhance system understanding. Share best practices and technical insights internally and with the client.

Requirements

Education:

Bachelor’s degree in Computer Science, Information Technology, or a related discipline (or equivalent practical experience).

Technical Skills

Strong knowledge of Microsoft 365, Azure, Endpoint Management, and Device Deployment.
Experience with AV troubleshootingand general IT support best practices.

Experience

Minimum 1–2 yearsof relevant on-site technical support experience, preferably within the financial servicessector.

Key Competencies

Analytical Problem-Solving Skills:Ability to identify root causes, manage high-pressure issues, and implement effective solutions.
Communication:Excellent verbal and written skills, with the ability to translate technical details into clear business terms.
Client Orientation:Strong commitment to delivering superior service and anticipating client needs.
Adaptability:Flexible and resourceful in a dynamic, fast-paced environment.

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IT Support Engineer

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Overview

IT Support Engineer

primary on-site technical point of contact

Key Responsibilities

On-Site Technical Support:

System Monitoring Maintenance

Troubleshooting Issue Resolution

Incident Management

SLAs

Client Relationship Management

System Enhancements Upgrades

Options Technology

Training Knowledge Sharing

Requirements

Education:

Technical Skills

Experience

Key Competencies

More Jobs at DYNE