IT Support Engineer

Key Roles & Responsibilities:

1. Network Infrastructure Management

• Install, configure, and maintain hospital network devices including routers, switches, firewalls, and access points.
• Manage wired and wireless connectivity for all hospital departments, wards, labs, and administrative units.
• Monitor network performance and ensure maximum uptime and reliability.
• Troubleshoot network issues promptly and coordinate with vendors for support if needed.

2. Security & Compliance

• Implement and manage firewalls, VPNs, and antivirus protection to safeguard patient and hospital data.
• Ensure compliance with healthcare IT standards (like HIPAA / NABH / ISO 27001 if applicable).
• Conduct periodic vulnerability assessments and security audits.

3. Server & Systems Support

• Support networked servers (Windows/Linux), including DHCP, DNS, and file-sharing services.
• Maintain Active Directory user access and permissions.
• Manage backup and recovery procedures for critical systems.

4. Coordination & Support

• Work closely with Biomedical Engineering and HIS/EMR software teams to ensure seamless data connectivity for medical equipment and applications.
• Provide end-user technical support related to network or connectivity issues.
• Document network diagrams, IP allocation, and maintenance logs.

5. Continuous Improvement

• Research and recommend upgrades, patches, and new technologies to enhance system performance.
• Participate in hospital IT projects such as new building network setup or system migration.

Qualifications & Requirements:

Education:

• Bachelor’s degree / Diploma in Computer Science, Information Technology, or related field.
• Certifications preferred: CCNA, CCNP, CompTIA Network+, or similar.

Experience:

• 2–5 years of experience in IT networking or system administration (hospital or healthcare experience preferred).

Technical Skills:

• Strong knowledge of TCP/IP, VLAN, VPN, and network security protocols.
• Experience with Cisco / HP / Fortinet / Mikrotik network devices.
• Familiarity with Windows Server, Active Directory, and cloud networking concepts.
• Understanding of hospital systems (HIS, PACS, LIS) is an advantage.

Soft Skills:

• Excellent problem-solving and communication skills.
• Ability to work under pressure in a 24x7 hospital environment.
• Strong documentation and teamwork capabilities.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Work Location: In person