IT Support Specialist – Digital Technology & End-User Services

Role Summary

IT Support Specialist

Digital Technology

onsite support

Key Responsibilities

• Serve as theprimary point of contactfor all IT-related issues and requests within the office – covering desktops (Windows/Mac), infrastructure (compute, storage, networks), applications, and cloud services.
• Providetechnical support and hands-on troubleshootingof laptops, desktops, printers, mobile phones, conference room equipment, and peripherals.
• Support end-users withMicrosoft 365 tools, including Teams, Outlook, OneDrive, and SharePoint.
• Respond to and manage service tickets using ITSM platforms (e.g.,ServiceNow), ensuring SLAs are met and users are kept informed.
• Troubleshoothardware and software issuesacross Windows, macOS, and mobile (iOS/Android) platforms.
• Set up and supportvideo conferencing systemsand collaboration tools.
• Documenttechnical procedures, best practices, and configuration guides for repeatable support and smooth knowledge transfer.
• Assist withasset management, device onboarding/offboarding, license compliance, and patch management.
• Collaborate with global IT teams to escalate complex issues and ensure a consistent support experience across locations.
• Support end-user onboarding, workstation configuration, software installation, and access provisioning.
  

Required Qualifications & Experience

• Diploma or degree inInformation Technology, Computer Science, or a related technical field.
• 5+ years ofonsite IT support experiencein a corporate environment.
• Proven expertise in:
• Windows OSsupport (Windows 10/11)
• Mac OSand mobile device troubleshooting (iOS/Android)
• Microsoft 365suite – Teams, OneDrive, Outlook, etc
• Desktop/laptop imaging, device deployment, and patching
• Printer supportand conference room setups
• Hands-on experience withticketing systemssuch as ServiceNow.
• Familiarity with enterprise applications likeAdobe, Autodesk, Bluebeam, Bentley, Trimbleis an advantage.
  

Preferred Skills & Attributes

• Strong communication skills with the ability to support users across various levels of seniority.
• Customer-service oriented approach with a focus on problem ownership and timely resolution.
• Capable ofprioritising issues, multitasking, and handling urgent requests calmly.
• Detail-oriented with a commitment to maintainingIT standards, documentation, and compliance.
• Able to work independently at the assigned location while collaborating effectively with remote/global IT teams.
• Demonstratedwillingness to learnand adapt to new tools, technologies, and processes.
  

Other Details

• Employment Type:Permanent or Contract (as per business need)
• Travel Requirement:May require overseas travel to client location
• Notice Period:Immediate joiners or maximum 1 month notice period.