Job
Description
Category Technology Experience Sr. Coordinator Primary Address Bangalore, Karnataka Overview Voyager (94001), India, Bangalore, Karnataka IT Desktop Support (Senior Coordinator) At Capital One, we think big and do bigger things. We were the first company to develop and offer mass customization and personalization of credit card, auto loans and other financial services products, and we have been innovating relentlessly ever since. Today, we are a progressive financial services powerhouse spanning Credit Cards, Auto Loans, Savings, and Commercial Banking and at the same time a high-tech company, a scientific laboratory, and a well-recognized brand all in one. We are a passionate and entrepreneurial team with heart – a team that embraces bold ideas, fosters collaboration, and delivers world-class products and services impacting over 65 million customer accounts. Still founder-led by Chairman and CEO Richard Fairbank, we dare to dream, disrupt and deliver a better way for our customers, the financial industry and for each other. Our goal is simple – bring ingenuity, simplicity and humanity to an industry ripe for change. At DataLabs, Capital One India, we solve fundamental business problems at scale using advanced analytics, data science, machine learning and cutting edge engineering. We specialize in deriving valuable insights about various aspects of the business - including product and process design, consumer behavior, regulatory and credit risk, and much more - from large volumes of data to build cutting edge patentable products at an industrial scale. DataLabs is looking for an experienced Desktop Support Engineer . Our work environment is fast paced, collaborative, and fosters problem solving and innovation. The ideal candidate for this role should fit well with these organizational attributes. S/he should have exceptional personal integrity and communication skills, and be able to win the trust and respect of associates by communicating openly and consistently meeting commitments. DataLabs prides itself on its exceptionally vibrant culture. Our Associate Development program enables us to shape amazing career and professional development opportunities for our associates. Our best-in-class Corporate Social Responsibility program has nurtured longstanding partnerships with committed organizations that make a meaningful difference to the communities around us. The enthusiastic volunteerism of our associates is the backbone of all that we do - it enables us to push the envelope of possibilities and have incredible fun along the way. We bend backwards to take care of one another through thick and thin. Our work and the people we are surrounded by are an enduring source of strength and fulfillment in our lives. Specific responsibilities include, but are not limited to: IT support includes Laptops/Macbooks/AV systems/Printers/iPhone/Server room Good technical knowledge in troubleshooting Windows systems, knowledge of Macbooks will be a plus Experience working and managing tickets in ticketing tool ServiceNow Proficiency with shoulder tap, voice, e-mail and chat support Hands-On experience providing in person and remote support to users Co-ordinate with vendors for support and services Should be available for IT support, IT change and Maintenance whenever the situation arises What are we looking for? Strong communication skills: Good written and verbal communications Teamwork: Excellent interpersonal skills and the ability to interact with individuals across levels Clear results orientation: Resourcefulness with strong problem-solving skills. Others: Excellent time management skills and understanding of the urgency of matters related to the task. Preferred Qualifications & Experience Degree/Post Graduate in Engineering. Level of experience: 4+ years in IT Desktop support role, but not a constraint for the right candidate At this time, Capital One will not sponsor a new applicant for employment authorization for this position. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). This carousel contains a column of headings. Selecting a heading will change the main content in the carousel that follows. Use the Previous and Next buttons to cycle through all the options, use Enter to select. This carousel shows one item at a time. Use the preceding navigation carousel to select a specific heading to display the content here. How We Hire We take finding great coworkers pretty seriously. Step 1 Apply It only takes a few minutes to complete our application and assessment. Step 2 Screen and Schedule If your application is a good match you’ll hear from one of our recruiters to set up a screening interview. Step 3 Interview(s) Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you. Step 4 Decision The team will discuss — if it’s a good fit for us and you, we’ll make it official! How to Pick the Perfect Career Opportunity Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence. Your wellbeing is our priority Our benefits and total compensation package is designed for the whole person. Caring for both you and your family. Healthy Body, Healthy Mind You have options and we have the tools to help you decide which health plans best fit your needs. Save Money, Make Money Secure your present, plan for your future and reduce expenses along the way. Time, Family and Advice Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell. Career Journey Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
