IT Administrator - Network Support

Role Overview

Key Responsibilities

• Device & Hardware Management :
• Set up new laptops, monitors, and accessories for new hires.
• Maintain an up-to-date asset inventory (laptops, peripherals, and licenses).
• Troubleshoot and repair hardware issues (laptops, printers, projectors, etc.
• Coordinate with vendors for repair, replacement, or procurement of equipment.
  

Software Installation & Maintenance

• Install, configure, and update software as per company standards (antivirus, productivity tools, etc.
• Manage and monitor antivirus, system updates, and patching.
• Support employees with software troubleshooting (VPN, email clients, etc.
• Assist with maintaining compliance to security and software usage policies.
  

Office Network & Connectivity

• Ensure smooth functioning of office LAN/Wi-Fi networks.
• Troubleshoot connectivity issues (wired/wireless).
• Coordinate with ISPs for uptime and service quality.
  

Conference Room & Meeting Setup

• Set up and test conferencing systems (Zoom, Google Meet, Teams, etc.
• Troubleshoot AV equipment and ensure smooth meeting experiences.
• Maintain projectors, displays, cameras, and microphones in ready-to-use condition.
  

User & Access Management

• Handle IT onboarding/offboarding - laptop provisioning, email/account setup, and permissions.
• Manage user accounts and access levels.
• Enforce company policies on passwords, MFA, and data access.
• Regularly review and clean up inactive accounts.
  

IT Support & Documentation

• Provide day-to-day support for IT issues raised via ticketing/email/chat.
• Maintain FAQs, setup guides, and asset assignment records.
• Train employees on IT best practices (password safety, data backup, etc.
  

Required Skills & Qualifications

Technical Skills :

• Strong working knowledge of Windows and macOS environments.
• Familiarity with Google Workspace administration.
• Basic understanding of networking (LAN/Wi-Fi, DHCP, DNS, VPN).
• Experience installing and managing antivirus and endpoint protection tools.
• Familiarity with MDM solutions (e.
  

Soft Skills

• Excellent troubleshooting and problem-solving ability.
• Service-oriented and responsive to employee IT needs.
• Strong communication and organization skills.
• Detail-oriented with a focus on reliability and follow-through.
  

Preferred Experience

• 3-5 years of hands-on IT administration or technical support experience.
• Experience supporting 150-300 employee environments.
• Certifications like Google Workspace Administrator are a plus.
  

Performance Indicators

• Timely resolution of IT support tickets.
• 95% uptime of office network and AV systems
• Accurate tracking of IT assets and licenses & compliance with IT security and software policies