IS Network SIAM Manager

In this role, you will have the opportunity to lead defined service lines in the design and development of end-to-end lifecycle roadmaps and effective and efficient delivery of services together with a team of dedicated internal and external suppliers. Each day, you will be responsible to design, implement, and maintain the framework to deliver the services in scope, on time, within budget, and in line with the customers expectations. You will also showcase your expertise by managing multiple third-party global vendor contracts to assure high service quality and optimizing the cost.

The work model for the role is #LI-Hybrid

This role is contributing to the IS Services in Bangalore Location.

You will be mainly accountable for:

• Oversee end-to-end SIAM operations with strong governance frameworks, including SLAs, KPIs, OLAs, and ensure service performance monitoring and compliance across multi-vendor environments.
• Lead SIAM transformation projects to modernize IT service delivery; design and implement SIAM frameworks and processes; drive adoption of best practices (ITIL, SIAM) and emerging technologies like AI and automation.
• Act as primary liaison for SIAM vendors, negotiate contracts, foster strong vendor relationships, and collaborate with internal stakeholders to align SIAM strategies with business needs.
• Lead, mentor, and develop SIAM teams; foster a culture of collaboration and continuous improvement; identify skill gaps and implement training programs.
• Deep knowledge of SIAM and ITIL frameworks; hands-on experience with service management platforms such as ServiceNow or BMC Remedy; familiarity with IT infrastructure domains including networks, cloud, cybersecurity, and data centers.
• Utilize data analytics and reporting tools to monitor service performance, drive insights, and enable proactive decision-making for service optimization.

Qualifications:

• Bachelors degree in Computer Science, Information Security, or related field.
• 8-10 years in IT service management with 3-5 years in SIAM roles;
• preferred certifications include SIAM Foundation/ Professional, ITIL Expert, PMP, COBIT
• Good Communication skills.
• Team handling experience.