Optical LAN Centre of Expertise Specialist

Nokia

3 - 7 years

5 - 9 Lacs

chennai

Posted:3 hours ago| Platform:

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Skills Required

switching vlan qos lan ethernet eigrp c++ poe test case design networking bgp snmp med mac software development life cycle routing technical support linux test planning rip layer 2 dhcp arp tcp python ip ospf igmp testing methodologies lldp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide expert technical support on Optical LAN products by working closely with partners, customers, and regional teams to resolve issues quickly and efficiently.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

Work closely with our partners and end customers by providing technical support on their Optical LAN questions and provide solutions for their product issues.
Closely cooperate with the regional teams (CARE and Customer Engineering) in order to address customers issues in the most agile and efficient way.
Continuously drive for product improvements, by using your in-depth technical knowledge to improve and finetune existing technical customer documentation and collaterals for our partners: MOPs, application notes, technical flyers, product documentation updates, etc.
Work closely with R&D, PLM, and other functional teams to align validation activities with product goals.
Work closely with local teams (CARE and NPI/CE) to handle customer issues and to understand real-world customer deployments and their future needs.

Qualifications

You Have:

Graduate or Masters in engineering with 4 plus years of hands-on experience to take traces and logs on-site, at customer locations.
Experience in testing NMS/EMS products, Cloud based solutions
Experience with customer-facing roles or responsibilities
Willingness to travel (for partners and/or customer site visits when needed)

It would be nice if you also have:

Knowledge of software development lifecycle & testingKnowledge of Test Case Design, Test Planning and Test Methodologies
Understanding of PON technology, solid knowledge of L2 switching architecture and most (or some) of protocols in the domain of Ethernet, VLAN handling, MAC handling, ARP, DHCP, IGMP, 802.1x, QoS, LLDP-MED, PoE.

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