International Voice Process

Job Title: International Voice Process

Location:

Experience:

Mode of Service:

Shift:

Working Days:

Transportation:

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About the Company

A global leader in telecom, network services, and enterprise connectivity solutions. The company supports clients worldwide with state-of-the-art telecom infrastructure, managed services, and customer engagement solutions. With strong market presence and innovation-driven execution, they help businesses scale and operate in highly demanding global environments.

• Manage international B2B telecom sales across multiple countries
• Lead contract negotiations, pricing discussions & deal closures
• Build relationships with enterprise clients, carriers & global partners
• Drive sales strategies for telecom network services:

• IP Transit, MPLS, SD-WAN, Routing, Switching, Cloud Connectivity

• Collaborate with technical teams to deliver customized solutions
• Analyze market trends, competition, and telecom ecosystem developments
• Provide accurate sales forecasting, pipeline updates & performance reports
• Identify process gaps and recommend improvements to optimize sales lifecycle

Mandatory Skills (Revised)

Customer Support Experience

• 1 year of hands-on customer support experience
• Strong ability to handle customer queries, resolve issues, and ensure high-quality service
• Exposure to global customers and voice-based support environments

International Voice & Communication Expertise

• 1 year of experience in international voice processes
• Excellent verbal communication skills with the ability to interact professionally across regions
• Comfortable working with diverse cultures and time zones

B2B Sales Knowledge

• Understanding of B2B sales cycles, client handling, and lead qualification
• Ability to support enterprise customers and communicate business value propositions
• Familiarity with negotiation basics and coordinating with business stakeholders

Telecom Domain Awareness

• Basic understanding of telecom services, global connectivity, and voice networks
• Ability to learn and adapt quickly to telecom solutions such as routing, switching, SD-WAN, and NMS

Technical & Cross-Functional Coordination

• Ability to understand technical requirements and translate them for business discussions
• Experience collaborating with support, sales, and technical teams to deliver customer-focused outcomes

Important Note (Please Read Before Applying)

Do NOT apply if:

• You have

  less than 12 months or more than 24 months

  of experience
• You are

  not willing to work Night Shifts (24/7 rotation)

• You cannot work

  from office in Hinjewadi, Pune

• You are not a

  Graduate

• You have

  no telecom domain exposure

• You are looking for

  day shift / remote role

Apply ONLY if you meet ALL criteria above.

Random or irrelevant applications will NOT be processed.