Job
Description
This role is for one of Weekday's clients Salary range: Rs 500000 - Rs 700000 (ie INR 5-7 LPA) Min Experience: 1 year Location: Gurgaon JobType: full-time Requirements About the role Who We Are: An international higher education platform for students where we own the entire experience of college life - right from admission counselling, and academic guidance to online certifications/courses and work-study programs along with the college degree courses. We are driven by a vision of higher education reform by making quality education in India affordable and giving students skill-based training that leads to jobs. We have developed a hybrid, asset- light university model offering accredited, employable, affordable college education for the middle 60% of the student population and are currently seeing phenomenal growth in African and SAARC countries. We are a Delhi-based growth-stage startup in the education technology domain looking for like minded people, enthusiastic about working in the education domain and/or industry- defining new businesses/startups. We have recently found great traction with our product EDOOFA and our exclusive partnership with the Ministry of Higher Education in Bhutan has given us a monopoly in an emerging market. We are now seeing phenomenal growth from India, Africa (Ghana, Nigeria, Kenya, Zimbabwe, Rwanda, Uganda), and SAARC (Afghanistan, Bhutan, Nepal, Bangladesh). About the role: The Admissions Officer will play an integral role in our student's success and will contribute directly towards the company's direct financial growth. He/she will get access to an in-depth knowledge of the International University Admission process and the opportunity to work directly with the company's key stakeholders, customers, and the associated university's management. The Associate - Key Account Manager will be responsible for ensuring all the students enrolled under the Edoofa Scholarship Program have carried out their university admission process in a timely manner, and have finalized a university according to their background and career goals. He/she will also be responsible to ensure that all the registered students with Edoofa are able to carry out their visa application process and are reporting to their respective universities with guidance and assistance from the team. For someone to be an accomplished term member, he/she will need an ownership mindset of all the accounts/customers to ensure a successful student lifecycle experience. Key Responsibilities: 2. Application Guidance & Document Collection 3. Offer Letter & Admission Confirmation 4. Financial Counseling & Fee Guidance 5. Relationship Management 6. Expectation Management & Continuous Edoofa Selling/Counselling 7. Problem Solving & Escalation Handling 8. Pre-Departure Coordination 9. Visa & Documentation Support 10. Reporting & Feedback Student Profiling & Initial Counseling Engage with prospective students via phone calls, Admission Groups (e.g., WhatsApp or Telegram), and virtual sessions Understand students' academic background, aspirations, and financial readiness Educate students and parents about the Edoofa Program, partner universities, available scholarships, course options, and long-term career benefits Assess student eligibility and match them with suitable academic programs and universities Involve course-molding and tailored suggestions based on real-time conversations Guide students step-by-step through the university application process Assist in filling out student details, SOP (Statement of Purpose), and required application forms Collect and verify all necessary academic, identity, and supporting documents Ensure the completeness and accuracy of student profiles through regular follow-ups Leverage intelligence gathered from Sales Chat records and SOP content for better alignment Follow up with university teams to secure offer letters for students Clearly explain offer letter details, including course information, scholarship benefits, and the fee structure Ensure that students and guardians complete the necessary acceptance formalities within deadlines Counsel students and parents about total financial commitments: tuition fees, living costs, travel, and other expenses Provide clarity on payment schedules, accepted payment modes, and required financial documentation Address queries related to affordability, payment plans, and financial readiness Act as the single point of contact for the student after enrollment till arrival Maintain regular communication to keep students engaged, informed, and supported Ensure student participation in pre-arrival EWYL coaching and the Edoofa Launchpad program Build a trust-based relationship for long-term retention and student satisfaction Clarify the scope and benefits of the Edoofa Program throughout the relationship tenure, setting realistic expectations and motivating students to contribute positively Bridge the communication gap between promises made during Sales Counseling and actual services delivered by the Services Team Prevent future misunderstandings through transparency and consistency Identify and resolve student concerns proactively and empathetically Coordinate with internal teams (Sales, Services, Visa, etc.) for swift resolution of escalated issues Take accountability for the student experience while ensuring inter-departmental coordination Share essential information about travel planning, airport pickups, cultural transition, and accommodation Organize and support virtual or in-person pre-departure briefing sessions for students and families Coordinate with logistics, university orientation teams, and accommodation providers to ensure a smooth transition Prepare students for handover to the DSA (Department of Student Affairs) upon arrival Assist students with the complete visa application process, including document preparation and interview readiness Coordinate issuance of offer letters, admission letters, and bonafide letters. Track visa approval timelines and assist students with booking travel tickets to India Maintain detailed and up-to-date records of each student's status and progress Submit regular reports to internal teams & leadership on student conversions, engagement levels, and potential red flags. Share qualitative and quantitative feedback to improve systems, communications, and student experience Show more Show less
