Role Summary
The Integration Engineer is responsible for designing, deploying, and supporting the integration software, integration routes and configuration required to integrate the Clinisys applications with the customer systems.The Integration Engineer role is part of the Professional Services Department.The Integration Engineer will use there HL7, Integration engine, and development knowledge to work in partnership with the customer to design, document, build and deploy the required workflows.The Integration Engineer role is customer facing, the Integration Engineer will be responsible for organising and managing customer meetings in person or remotely to agree the design, demonstrate function and train the customer. They will also be a point of contact for the customer.The Integration Engineer will maintain documentation to support the project, feedback to the project manager, raising risks and issues in a timely manner.The Integration Engineer will provide support for the Clinisys Service Desk, interacting with the Service Desk team members, owning incidents and resolving issues.The Integration Engineer will identify improvements and be actively involved in enhancing the solution and processes.
- To implement the Clinisys LIMS Solution by work discipline into Hospitals and Trusts within the UK as directed by the Domain Lead and the Project Manager to satisfy the customer and business requirements
- To act in a consultative role, with the customer, in configuring the Clinisys Software to enhance the workflow of the laboratory with Domain knowledge
- To be an instrumental element in the functional development of the Clinisys Products.
Key Duties
Project Delivery
- To understand our customers’ workflow, advise and assist with Clinisys products and configuration to facilitate these needs.
- Assist Project manager with the implementation, including calls with Trust or Customer IT representatives.
- Comprehend the Customers’ requirements as specified in the PID (Project Initiation Document) and the design document presented at the Sales stage
- Integration system Design, Build, Test, Validation in advance of Service Transition to Service Desk
- Support Project delivery through Sales handover to Go Live
Support
- Deliver relevant courses for key users of pathology, as required.
- Assist with demonstrations and presentations for the Sales and Marketing team.
- Service Support – Including Integration Support, P1 escalation calls, 4th Line Review.
- Available for On-call support 24*7 as and when required.
Development
- Contribute to the development of the Software product
- To develop interfaces to third party systems as part of Clinisys integration deployment
- To make recommendations based on customer feedback with regard to software changes and enhancements
- To progress personal development
- To be fully conversant with the functionality of the products of your discipline
General
- To work with and follow the guidance of the Domain Lead for Integration
- To contribute to the team spirit within the company and to actively promote a customer-oriented approach.
- Perform other duties as required or assigned by the Domain Lead for Integration
- To actively advocate, initiate, and implement quality improvement measures/projects in conjunction with the Delivery leadership
- To keep abreast of ongoing and future Integration related regulations, working practices, products and technologies.
- To comply with the Clinisys codes of conduct and guidelines.
- To understand, comply and develop with customer and Clinisys procedures, working practices and directives in a timely manner.
- To be conversant with the core functionality of Clinisys products
- To attend team meetings and agreed training courses.
- To be responsive to reasonable requests from your line manager or project managers.
- Contribute to and support Clinisys team members and build knowledge base.
- Any other duties commensurate with grade.
- Form part of a collaborative review process for core WinPath or Clinisys product changes. Including, but not limited to:
- Raising and assessment of integration domain enhancements for current Products.
- Raising and assessment of integration domain defects for current Products.
- Review of appropriate specifications for current Products.
- Assessment and maintenance of Quality Assurance during Projects and Early Life Support.
- Attendance of integration domain-related Meetings to ensure:
- External market awareness.
- Continual Professional Development.
- Dissemination of new ideas and approaches.
- Presentations.
Key Skills, Abilities And Experience
Bachelor’s degree in computer science or related degree. Experience will be considered in lieu of degree.Rhapsody Associate Certification would be advantageous but not explicitly required to apply for this role.- Expected to complete Rhapsody Associate certification upon successful onboarding with Clinisys Pvt. Ltd.
Minimum of 3-5 years of integration experienceExperience within an IT or software providers organisation or implementation.History of successful deployment and support of interfaces within the NHS is advantageous.Strong motivational skills with excellent verbal and written communication skills Excellent analytical, problem-solving skills: the ability to analyse and interpret data quickly and efficiently to resolve issues and/or design solutions.Experience of hosting technical meetings with clients, making decisions and problem-solving in real-time - Face-to-Face and remotely.Previous client support/service experienceExperience of the following technologies preferable:- JavaScript
- Java
- .Net
- Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted.
- HL7 knowledge – working with HL7 v2.3 – v.2.5, specifically ADT, ORU and ORM messages
- Integration with following interfaces: ADT/PAS, Order Comms, Results
- Networking skills – TCP/IP, Firewall knowledge and experience
- Experience in a healthcare related industry preferably in NHS (UK).
- FHIR Knowledge and interface implementation using APIs
Shift Timings
- This is a permanent role comprising a five-day week with shifts to cover our core UK hours from Monday to Friday. For India these are UK shifts from 1:30 PM to 9:30 PM IST.
