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Accenture
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Instructor Analyst

Instructor Analyst

Accenture

3 - 7 years

0 Lacs

karnataka

Posted:1 day ago| Platform: Shine logo

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Skills Required

talent development english soft skills training culture grammar customer service communication skills instructional design presentation skills computer skills trend analysis reporting people management problem solving issue resolution team supervision people development continuous improvement planning adaptability instructorled training voice accent ms office skills feedback coaching result oriented motivation teaming collaboration analytical thinking prioritization confidence positive outlook creative approach innovative approach sound judgment relationship partnering

Work Mode

On-site

Job Type

Full Time

Job Description

As an Instructor Analyst at Accenture, your role will involve conducting New Hire training and Floor Performance enhancement programs for the Project. Additionally, you will be responsible for establishing and managing relationships to facilitate the integration of new hires into the Accenture style of working. To excel in this position, you should possess extensive soft skills training experience covering areas such as Culture, Voice & Accent, Grammar, and Customer Service. Excellent communication skills, both orally and in writing, are essential, along with proficiency in instructional design, presentation skills, and computer/MS Office skills. You will be required to demonstrate trend analysis and reporting capabilities, as well as people management skills including critical problem-solving, issue resolution, team supervision, and people development. Key behaviors crucial for success in this role include a continuous improvement focus, result-oriented mindset, motivation, teaming and collaboration skills, analytical thinking, ability to plan and prioritize, confidence, positive outlook, creative and innovative approach, adaptability, ability to exercise sound judgment within established guidelines, and effective relationship partnering. Your responsibilities will include assessing relevant training needs for individuals and the organization in consultation with departmental heads, designing training courses and programs, organizing training venues and logistics, and managing training delivery, measurement, and follow-up. You will also be involved in recruiting employees, ensuring compliance with organizational and statutory policies, monitoring and reporting on employees" training and development plans, and continuously developing and maintaining knowledge in the relevant field. In addition, you will be expected to deploy Train the Trainer sessions as required, interact with training vendors, attend training conferences and seminars, provide feedback to teams, implement activities to improve email writing skills and grammar, conduct language and culture modules training, collaborate with Coaches/Operations, and support the Operations team in enhancing performance on customer service, team motivation, and teamwork. Overall, as an Instructor Analyst at Accenture, you will play a vital role in driving training and development initiatives to ensure the continuous growth and success of the organization.,

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Instructor Analyst