Inside Sales Specialist

Position Title

Role Overview

The Inside Sales Executive will be responsible for proactively generating and qualifying leads, managing the sales cycle from first contact to closing deals and building long-term customer relationships. The role will work closely with the sales and marketing teams to meet or exceed revenue targets and maintain accurate records of sales activity.

Key Responsibilities

• Qualify leads by understanding customer needs, budget, and interest level; perform needs-analysis/discovery calls.
  
• Present and demonstrate products/services to prospects (via phone, email, online demo or video call), explaining features, benefits and value proposition.
  
• Negotiate terms, prepare and send quotes or proposals, and close sales deals.
  
• Manage and maintain the sales pipeline: track prospects, follow up with customers, update CRM or database with accurate data of customer interactions and status.
  
• Achieve or exceed sales targets and key performance indicators (KPIs) — may include monthly/quarterly sales quotas.
  
• Build and nurture relationships with new and existing clients to encourage repeat business and customer loyalty.
  
• Collaborate with marketing, product, and/or customer service teams to ensure smooth handover, customer satisfaction, and alignment of sales & marketing efforts.
  
• Provide after-sales support (if part of role), address customer concerns, and help ensure customer retention and satisfaction.

Qualifications & Skills

• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent).
  
• Prior experience (1–3 years, or more depending on seniority) in inside sales, telesales, B2B/B2C sales, or customer-facing sales.
  
• Strong verbal and written communication skills; ability to listen actively and understand customer needs.
  
• Good negotiation, persuasion, and closing skills.
  
• Familiarity with CRM systems and sales tools (e.g. Salesforce, HubSpot, or internal CRM), and ability to manage sales pipeline and customer data accurately.
  
• Self-motivated, target-driven, and able to work independently as well as part of a team; good time management and organizational abilities.
  
• Customer-centric mindset and interpersonal skills — able to build rapport and long-term relationships with customers.