Inside Sales Manager

We are seeking a dedicated and results-driven Inside Sales Team Manager to lead and support our inside sales team. In this leadership role, you will be responsible for managing day-to-day sales operations, driving performance to meet sales goals, coaching team members, and ensuring a high standard of customer engagement. The ideal candidate is a strong communicator, problem solver, and motivator with a proven track record in inside sales and team leadership.

Key Responsibilities:

1. Team Leadership:

   Supervise, mentor, and support a team of inside sales representatives to ensure consistent performance and productivity.

2. Performance Management:

   Set and monitor sales targets, KPIs, and team goals; provide regular performance feedback and conduct performance reviews.

3. Sales Strategy:

   Develop and implement effective sales tactics and workflows to maximize team output and customer engagement.

4. Coaching & Development:

   Provide ongoing training, support, and professional development opportunities for team members.

5. Process Oversight:

   Ensure effective use of the CRM system to track leads, opportunities, and team activity; monitor pipeline health and sales process adherence.

6. Collaboration:

   Work closely with the Sales Manager and other departments (marketing, customer success, operations) to align strategies and optimize results.

7. Reporting:

   Prepare and present regular reports on team performance, challenges, and sales forecasts to leadership.

Requirements:

* Proven experience in inside sales, with at least 3-5 years in a team leadership or supervisory role.

* Strong leadership, coaching, and team-building abilities.

* Excellent verbal and written communication skills.

* Proficiency with CRM tools (e.g., Salesforce, HubSpot) and sales metrics.

* Ability to thrive in a fast-paced, target-driven environment.

* Problem-solving skills and a hands-on, proactive attitude.

* Bachelors degree in Business, Sales, or a related field (preferred but not mandatory).