Inside Sales Manager

Business Development & Inside Sales Manager

Our success is based on close partnering with our clients. This crucial role will involve outreach via inside sales tools and lead generation strategy primarily in the areas of Analytics, Competitive Intelligence, Customer Experience, Content, Creatives, Generative AI, CRM & Digital campaigns, Mar-Tech, and Product Data management.

In this role, your key responsibilities will be -

1. Business Development Strategy

• Develop and implement a robust business development strategy targeting retail clients in North America and/or Europe.
• Identify and prioritize high-potential accounts, understanding their business needs and digital strategies.
• Collaborate with cross-functional teams to align sales strategies with overall business goals.

2. Lead Generation & Pipeline Management:

• Utilize inside sales tools and techniques to identify, qualify, and generate leads for potential retail clients.
• Build and maintain a strong sales pipeline, ensuring consistent flow of opportunities to meet revenue targets.
• Conduct market research to identify trends, opportunities, and competitive insights within the retail sector.

3. Client Engagement & Relationship Management:

• Engage with key decision-makers and stakeholders within target retail accounts, building strong relationships to understand their needs and pain points.
• Present eClerx tailored solutions that align with client priorities, positioning our services as the best fit for their digital transformation efforts.
• Maintain ongoing communication with clients, providing updates, insights, and value-added services to enhance customer satisfaction and loyalty.

4. Market Research & Insights:

• Research and analyze client priorities, digital strategies, and market trends to provide actionable insights for business development efforts.
• Monitor competitor activities and industry developments to stay ahead of market trends and adapt strategies as needed.

5. Collaboration & Reporting:

• Work closely with the sales, marketing, Product and Ops teams to ensure alignment and effective execution of business development initiatives.
• Regularly report on sales performance, pipeline status, and market insights to senior management.
• Support the eClerxDigital onsite Client Engagement Leads and Senior Management globally to anticipate and identify new opportunities and service areas.
• Develop and maintain active relationships with key stakeholders throughout the engagement portfolio

Education / Skills

• Bachelors degree BE/Business Administration, Marketing or related filed required. MBA is a plus.
• Prior experience of 5-8 years with inside sales, business development, or a similar role, in IT services / Product Sales & Business Development with proven track record working in the North Americas / Europe regions, with focus on the Retail sector.
• Strong domain knowledge of areas such as digital marketing, Mar-Tech, business analytics and insights / business intelligence, Content & Creatives, Competitive pricing Intelligence, e-commerce, Web Ops etc.
• Deep understanding of the retail industry, including key players, trends, and digital transformation strategies.
• Proficiency in using inside sales tools, CRM systems, Campaign
• Work US/European hours and aligned with US/European holiday schedule (with exceptions)

Why eClerxDigital:

• Opportunity to work with a dynamic and innovative team in a well-established and accomplished market player.
• Play a key role in driving business growth in the retail vertical across North America and/or Europe.
• Competitive salary and benefits package.
• Flexible remote working environment with opportunities for professional development.

About eClerxDigital

eClerxDigital is a division of eClerx Services Limited, which provides business process management, analytics and automation services to Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech.

Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 16000+ people across its global sites in the US, UK, Italy, Germany, and Singapore, along with its delivery centres in India and Thailand.

eClerxDigital powers the leading global brand's digital channels with our four key solutions:

• Creative

  focuses on large scale post-production up to cutting edge CGI; we provide creative production services to support all ATL & BTL creative assets managed through our FLUiiD4 marketing workflow solution

• Commerce, Content & Campaigns

  focus on our clients omnichannel digital operations, including web operations, conversion rate optimization, site merchandising & e-commerce operations, campaign operations, and system re-platforming

• Analytics, Insights & Reporting

  focuses on the full spectrum of data analysis from the web and social analytics to more advanced predictive analytics and big data all underpinned by a strong business intelligence and visualization team

• Data Management

  focuses on all facets of data acquisition, integration, normalization, and quality across all data sets (customer, product, supplier, partner, sales, transactional, etc.), as well as Master Data Management and data governance/stewardship