Inside Sales Executive

About Edify.Club Edify.Club is a dynamic e-commerce business specialising in certified-refurbished laptops, desktops, mini-PCs and accessories—serving tech-savvy consumers who seek high quality at excellent value. With a strong growth front, we look to expand our inside-sales team to fuel further revenue growth. Role Overview As an Inside Sales Specialist, you will be responsible for driving new business through proactive outreach, nurturing inbound leads, converting prospects, and building long-term relationships. You will collaborate closely with our marketing, operations and logistics teams to deliver a seamless customer experience. This role is key to scaling our sales operations and achieving ambitious growth goals. Key Responsibilities Manage inbound leads (website enquiries, callback requests, chat/WhatsApp leads) and qualify them to understand needs, budget and timing. Proactively reach out to warm and cold leads (tele-calls, emails, WhatsApp, chat) to present Edify.Club’s product range and value proposition. Conduct product demonstrations/discussions (via phone or video call) explaining benefits of refurbished devices, warranty, return policy, etc. Maintain and update CRM records (opportunities, lead status, communications, next actions). Work to meet and exceed daily/weekly/monthly sales targets (volume, revenue, conversion rate). Collaborate with operations, logistics and customer-support teams to ensure orders are fulfilled, shipped and any issues resolved quickly. Provide feedback to marketing on lead quality, market trends, objections and competitor activity. Assist in defining sales processes and optimising scripts, outreach cadences, and follow-up workflows. Build and maintain customer relationships for repeat sales, upsells and referrals. Qualifications & Skills Bachelor’s degree (preferably in business, commerce, engineering or related field). 2-4 years of inside sales / telesales / business development experience (preferably in e-commerce, consumer electronics, IT hardware or related domain). Proven ability to meet/exceed sales/target metrics. Strong communication skills (verbal and written) in English and preferably one regional language (Kannada, Hindi, Tamil). Comfort with cold / warm outreach, structured follow-ups and tele-selling. High level of self-motivation, resilience, and ability to work independently with minimal supervision. Familiarity with CRM tools (e.g., Salesforce, HubSpot, Zoho) and MS Office (Excel, PowerPoint). Tech-savvy and comfortable discussing hardware features, specifications, value propositions of refurbished devices. Excellent interpersonal skills and ability to collaborate across teams (marketing, operations, logistics). Strong organisational skills and attention to detail (managing pipelines, documentation, follow-ups). What You Get Competitive base salary + commission / incentive structure based on performance. Clear growth path into Sales Lead / Account Manager roles. Exposure to a fast-moving e-commerce hardware business, working closely with top management. Supportive work environment with opportunity to influence processes and scale the business. Why Edify.Club? You’ll be part of a lean, high-impact team where your contributions are visible and meaningful. Opportunity to work with cutting-edge refurbished hardware and deliver value to cost-conscious consumers. Direct interface with operations, logistics and customer service – giving you full visibility of the sales-to-fulfilment lifecycle. Fast growth opportunity in the refurbished electronics market in India.