Innovation & Governance Manager

Management Level

Innovation & Governance Manager

Team: EQ India Operations Innovation Reports to: Operations Director

Job Summary

As a manager for innovation team typically oversees the management and support of end-user computing environments within an organization. We are seeking a skilled manager to join our dynamic team. The ideal candidate will have extensive experience in developing and maintaining end-user computing solutions, RPA project management, governance monitoring and support. This role will drive transformation through technology, process optimization, and structured innovation, while ensuring compliance with internal controls, risk management, and regulatory standards. This role involves collaborating with various departments to understand their needs and deliver efficient, scalable solutions.

Business Function

EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Retirement Solutions, Investment Services, Employee Benefit Solutions, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.

Core Duties and Responsibilities

• Champion a culture of innovation across EQ India by identifying emerging technologies and process improvement opportunities.
• Lead cross-functional innovation projects from ideation to implementation, ensuring alignment with business goals.
• Collaborate with global teams to scale successful innovations across geographies.
• Develop and maintain governance frameworks for innovation, automation, and digital transformation initiatives.
• Ensure adherence to GDPR, ISO and other relevant compliance standards.
• Monitor project risks, controls, and audit requirements, ensuring timely mitigation and reporting.
• Establish KPIs and dashboards to track innovation ROI and governance effectiveness.
• Lead the design, implementation, and maintenance of EUC solutions, ensuring they meet organizational needs.
• Manage all EUC-related projects, ensuring they are completed on time and within required KPIs.
• Plan and execute EUC projects, coordinating with other operations and IT teams and stakeholders.
• Oversee the delivery of EUC services, ensuring high availability, performance, and user satisfaction.
• Provide expert technical guidance and support for existing and new end user computing applications and technologies.
• Stay updated with the latest EUC technologies and trends, recommending improvements and innovations.
• Manage relationships with peer and internal stakeholders to ensure service quality and effectiveness of the deliverables.
• Act as an escalation point for complex technical issues, ensuring timely resolution.
• Develop and implement strategies to enhance EUC services and align them with business objectives.
• Act as a liaison between business, technology, and compliance teams to ensure seamless execution of initiatives.
• Present innovation roadmaps, project updates, and governance metrics to senior leadership.
• Conduct workshops and training sessions to build innovation capabilities across teams.

Competencies and Experience

• 's in computer science, Information Technology, or a related field.
Required 12+ years
• ' of experience as an application development and project management.
• Strong understanding of SDLC principles and release management.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Ability to manage multiple tasks and projects simultaneously.
• Experience with data visualization and reporting tools.
• Experience in strategic initiative planning & execution.
• Proficiency required in following technologies; RPA, Python, SQL, Macro-VBA, .Net, and Offcie365 apps.
• Excellent proficiency in Microsoft office and advance excel applications.
• Experience in the financial services industry and familiarity with cloud platforms and DevOps.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.