Infrastructure Architect

Description

Description

• Manage DevOps operations for the cloud infrastructure platform using Agile methodologies to drive automation and scalability.
• Design, build, and deploy enterprise landing zones and cloud environments that meet performance and security standards.
• Develop and expand reusable code repositories using Bicep, AWS CloudFormation, and Terraform to standardize infrastructure as code.
• Build and maintain Continuous Integration/Continuous Deployment (CI/CD) pipelines to ensure seamless and reliable automation.
• Administer DevOps tools, including Atlassian, Azure DevOps, GitHub, and Confluence, as well as manage user access.
• Provision and manage Platform as a Service (PaaS) components to support business-critical applications.
• Act as the primary contact for the infrastructure hosting program across on-premises and cloud environments.
• Oversee end-to-end service delivery across functional and technical domains, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Lead cross-functional teams in Backup, Storage, Database Administration, and Cloud Operations to ensure operational excellence.
• Monitor the incident lifecycle from detection to resolution, performing root cause analysis and driving proactive trend management.
• Govern the Change Request (CR) process by managing scoping, estimation, approvals, and implementation.
• Collaborate with network, access control, and security teams to optimize infrastructure and ensure compliance.
• Establish and enforce Standard Operating Procedures (SOPs), escalation protocols, and communication frameworks for critical incidents.
• Supervise Level 1 (L1), Level 2 (L2), and Level 3 (L3) support operations with effective onshore–offshore coordination to ensure 24x7 coverage.
• Implement Information Technology Infrastructure Library (ITIL) best practices for incident, problem, change, and release management.
• Track and report service performance through KPI and SLA dashboards to drive continuous improvement.
• Conduct service review meetings with stakeholders to evaluate performance and ensure client satisfaction.
• Manage the change request pipeline, maintaining governance standards and delivering regular executive updates and reports.
  

Skills And Experience

• 14+ years of experience in Information Technology (IT).
• 6+ years of experience in infrastructure delivery management or architectural roles.
• Hold industry-recognized certifications, including Microsoft Certified Azure Administrator Associate/Expert, AWS Certified SysOps Administrator/Solutions Architect, VMware Certified Professional (VCP), and HPE SimpliVity Certification.
• Manage large-scale infrastructure support programs and ensure consistent, high-quality service delivery.
• Design new infrastructure architectures for large, medium, and small-scale enterprise deployments.
• Demonstrate a strong understanding of cloud-native solutions built on Amazon Web Services (AWS) and Microsoft Azure.
• Deploy and manage cloud-based virtual machines (VMs) and Windows servers efficiently.
• Administer cloud storage and implement backup strategies for enterprise environments.
• Apply expert-level knowledge of Microsoft Azure services and architecture design.
• Perform cloud and virtualization administration to maintain performance, security, and scalability.
• Lead and coordinate infrastructure support programs to ensure operational excellence.
• Communicate effectively with stakeholders, manage escalations, and foster transparent collaboration across teams.
• Work seamlessly within hybrid onshore–offshore delivery models to enable global operations.