Information Technology Support Specialist

IT Support & Backend Specialist –

CTC: ₹3.00 to ₹4.20 Lakhs p.a. (based on experience)

Work Location: Uran Depot/Yard & Vikhroli Head Office

well-rounded IT Specialist

What We Build and Use

custom-developed software/applications

• YMS

  – Yard Management System

• Dry & Reefer Depot Application

• TMK

  – Transport Management Kiosk

And third-party tools like:

• Tally

  ,

  Zoho Inventory

  , and

  Thumb Machine

  for attendance

Key Responsibilities

Backend & Application Support

• Collaborate closely with our software developer to test, deploy, and maintain applications.
• Write and execute

  SQL queries

  , monitor logs, and assist in resolving backend issues.
• Provide real-time support to ensure uninterrupted depot operations via internal applications.
• Share UI/UX feedback from the ground and help sketch

  wireframes or user screens

  when needed.

Implementation & User Training

• Serve as the primary point of contact for system-related inquiries from depot and office teams.
• Train users—especially operations staff—on how to use software tools efficiently and independently.
• Create basic Standard Operating Procedures (SOPs) and quick guides that simplify technology use for non-technical users.

Hardware, Network & Camera Support

• Troubleshoot and maintain

  hardware systems

  , including desktops, laptops, printers, thumb drives, routers, and CCTV setups.
• Respond promptly to breakdowns or system outages, coordinating with vendors where needed.
• Handle system installations, network configurations, and hardware upgrades as required.

Required Skills

• SQL

  – for backend support and database queries

• Crystal Reports

  ,

  ISS

  , and MS Office (especially Excel)
• Familiarity with

  AI tools

  for automation or reporting
• Basic UI/UX design or wireframing (Figma, Balsamiq, PowerPoint)
• Strong understanding of

  hardware systems

  , CCTV, printers, and network devices
• Comfort with multitasking between field troubleshooting and backend coordination

Qualifications

• Bachelor’s degree in IT, Computer Science, or similar
• Minimum 3 years of experience in IT support, with exposure to both software and hardware troubleshooting
• Ability to communicate clearly across technical and non-technical teams
• Willingness to be hands-on at the depot level

If interested mail at u.mukadam@talentcorner.in