Information Technology Support Engineer

THIS IS AN ENTRY-LEVEL JOB

Roles and Responsibilities

• Act as first-line responder for

  IT incidents

  (desktops, laptops, printers/MFDs, basic network issues) at Tumkur Office.

• Log, update, and close tickets

  in the helpdesk portal; record clear resolution notes and timestamps.

• Scan/claim QR tags

  and update the

  asset registry

  (department/site/room, model/serial, placement photo).
• Perform

  basic desktop support

  : OS/user setup, drivers, common software install, printer mapping, profile/data backup.
• Handle

  printer/MFD

  issues or get it repaired through service executive: paper jams, toner changes, basic calibration, vendor coordination for repairs.
• Do

  basic network checks

  : cable/port verification, IP/DHCP checks, Wi-Fi SSID troubleshooting, escalate to L2 when needed.
• Conduct

  preventive maintenance

  rounds; follow SOP checklists and submit PM reports on time.
• Guide users (in

  Kannada & English

  ) on ticketing, asset tags, and simple self-help steps.

• Escalate

  P1 issues per the defined ladder and follow through to closure.
• Keep documentation up to date: site logs, asset changes, handover notes, and daily status updates.
• Support

  onboarding/offboarding

  (accounts checklist, device handover/return, wiping and re-tagging).
• Ensure

  safety & data-handling hygiene

  (no unattended logged-in machines, basic privacy practices).
• Coordinate with external vendors (ISP/printer OEM) and track

  SLA/MTTR

  metrics.

Qualification

Minimum Qualification

• Any

  computer knowledge/course

  (e.g., basic hardware/software training, diploma, or equivalent hands-on experience).

Preferred Qualification

• B.C.A

  or

  B.E

  (Computer Science/Information Science/Electronics) or equivalent.

Technical Requirements (Brownie Points)

• Basic

  networking

  : IP/DHCP, gateway/DNS checks, VLAN/port tagging awareness, Wi-Fi troubleshooting.

• Network tools

  : ping/traceroute, ipconfig/ifconfig, basic switch port checks.

• Device setup

  : Windows user profiles, printer drivers, PDF tools, antivirus updates.
• Experience with

  asset systems

  (Snipe-IT or similar) and

  ticketing portals

  .

• Label/QR workflows

  : scanning/claiming assets, taking placement photos, reprints.
• Familiarity with

  Google Workspace

  (Gmail, Drive) and documenting in Sheets/Docs.
• Reading SOPs and following

  preventive maintenance

  checklists.

Language & Location (Mandatory)

• Kannada proficiency is required.

• On-site in Tumakuru

  (daily presence on-site assigned).
• Mon-Sat: 10 am - 5 pm (2nd and 4th Saturday is off, Holidays as per State Government)