Information Technology Support Engineer

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilities

IT Professional | Technical Support & Cybersecurity

102/108 Emergency Health Services, Government of India Lucknow, Uttar Pradesh

Apr 2024 Present

Installed, configured, and maintained client computer systems, ensuring optimal performance and reliability in a high-

demand, mission-critical environment.

servers, leased lines, networks, firewalls, and PRI connections.

firewalls, routers, and switches

DHCP, NAT policies, bandwidth allocation, access rules, and DNS

technical support

network issues promptly.

antivirus policies

cybersecurity standards.

server environments

IT strategies.

network printers

availability.

IT asset management

lifecycle tracking.

Maintained meticulous logs of service requests, maintenance activities, and job tickets to ensure transparency and

accountability

Qualifications

Bachelor of Computer Application(BCA)-Maharishi University of Information Technology, Lucknow -I st Division

Master of Computer Application(MCA)-Institute of Engineering and Technology, Lucknow - I st Division

Post Graduate Diploma in Cyber Security(PGDCS)-Indian Institute of Technology, Jammu - I st Division