Lila Intellisys

THIS IS AN ENTRY-LEVEL JOB Roles and Responsibilities Act as first-line responder for IT incidents (desktops, laptops, printers/MFDs, basic network issues) at Tumkur Office. Log, update, and close tickets in the helpdesk portal; record clear resolution notes and timestamps. Scan/claim QR tags and update the asset registry (department/site/room, model/serial, placement photo). Perform basic desktop support : OS/user setup, drivers, common software install, printer mapping, profile/data backup. Handle printer/MFD issues or get it repaired through service executive: paper jams, toner changes, basic calibration, vendor coordination for repairs. Do basic network checks : cable/port verification, IP/DHCP checks, Wi-Fi SSID troubleshooting, escalate to L2 when needed. Conduct preventive maintenance rounds; follow SOP checklists and submit PM reports on time. Guide users (in Kannada & English ) on ticketing, asset tags, and simple self-help steps. Escalate P1 issues per the defined ladder and follow through to closure. Keep documentation up to date: site logs, asset changes, handover notes, and daily status updates. Support onboarding/offboarding (accounts checklist, device handover/return, wiping and re-tagging). Ensure safety & data-handling hygiene (no unattended logged-in machines, basic privacy practices). Coordinate with external vendors (ISP/printer OEM) and track SLA/MTTR metrics. Qualification Minimum Qualification Any computer knowledge/course (e.g., basic hardware/software training, diploma, or equivalent hands-on experience). Preferred Qualification B.C.A or B.E (Computer Science/Information Science/Electronics) or equivalent. Technical Requirements (Brownie Points) Basic networking : IP/DHCP, gateway/DNS checks, VLAN/port tagging awareness, Wi-Fi troubleshooting. Network tools : ping/traceroute, ipconfig/ifconfig, basic switch port checks. Device setup : Windows user profiles, printer drivers, PDF tools, antivirus updates. Experience with asset systems (Snipe-IT or similar) and ticketing portals . Label/QR workflows : scanning/claiming assets, taking placement photos, reprints. Familiarity with Google Workspace (Gmail, Drive) and documenting in Sheets/Docs. Reading SOPs and following preventive maintenance checklists. Language & Location (Mandatory) Kannada proficiency is required. On-site in Tumakuru (daily presence on-site assigned). Mon-Sat: 10 am - 5 pm (2nd and 4th Saturday is off, Holidays as per State Government)