Information Technology Business Analyst

Job Summary

IT Business Analyst

Key Responsibilities

Requirements & Analysis

• Gather, analyze, and document business and system requirements for enhancements and new projects.
• Prepare

  User Requirement Specifications (URS)

  and related documentation.
• Model current and future business processes to identify improvement opportunities.

Stakeholder & Communication Management

• Act as the primary

  point of contact

  between business users, solution teams, and vendors.
• Facilitate workshops and meetings; present findings and provide regular project updates.
• Manage stakeholder expectations through clear, timely, and confident communication.

Testing & Quality Assurance

• Prepare

  test scenarios and test plans

  .
• Perform

  readiness testing and integration testing

  prior to User Acceptance Testing (UAT).
• Manage and monitor

  UAT execution

  , ensuring issues are tracked and resolved.
• Investigate user-reported issues, propose solutions, and coordinate resolution with relevant teams.

Process Improvement & Innovation

• Develop a strong understanding of existing business processes.
• Identify opportunities to

  streamline, optimize, or automate processes

  .
• Assess new ideas and solutions for feasibility and business value.

Project & Vendor Support

• Support

  project timeline planning

  and delivery activities.
• Assist with

  vendor coordination and management

  , where applicable.

Knowledge & Skills

• Strong understanding of the

  Software Development Life Cycle (SDLC)

  .
• Hands-on experience with

  Waterfall and Agile methodologies

  .
• Domain knowledge in

  Insurance or Financial Services

  (e.g. Processing, Claims, Operations) is preferred.
• Familiarity with

  Java and web/internet technologies

  is an advantage.
• Excellent analytical, problem-solving, and documentation skills.
• Ability to work independently with minimal supervision while delivering quality outcomes on time.
• Reliable, adaptable, proactive, and a strong team player.

Qualifications & Experience

• Minimum

  3 years of experience

  as an

  IT Business Analyst

  .
• Prior experience in the

  Insurance and/or Financial Services

  sector is required.
• Experience in

  project management and vendor management

  is an added advantage.

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This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA