Job
Description
Major Duties Monitor the production environment. Identify and implement opportunities to improve production stability. Ensure incidents are prioritized and worked on in proper order and review backlog items. Investigating, diagnosing, and solving application issues. Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents. Follow-up on cross-team incidents to drive to resolution. Developing and delivering product changes, enhancements in a collaborative, agile team environment. Build solutions to fix production issues and participate in ongoing software maintenance activities. Understand, define, estimate, develop, test, deploy and support change requests. Monitor and attend to all alerts and escalate production issues as needed to relevant teams and management. Operates independently; has in-depth knowledge of business unit / function. Communicate with stakeholders and business on escalated items. As subject area expert, provides comprehensive, in-depth consulting to team and partners at a high technical level. Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work. Periodically engage with business partners to review progress and priorities and develop and maintain rapport through professional interactions with clear, concise communications. Ensure cross-functional duties, including bug fixes & scheduling changes etc. are scheduled and completed by the relevant teams. Work with the team to resolve problems, improve production reliability, stability, and availability. Follow the ITIL processes of Incident, Problem & Change Management. Ability to solve complex technical Have : 8 -12 years of professional experience in software maintenance / support / development with Programming / Strong Technical background. 80% Technical and 20% Manager skills. Proficient in working with ITIL / ITSM (Service Now) & Data Analysis. Expert on Unix commands and Scripting. Working knowledge of SQL (Preferably Oracle, MSSQL). Experience in supporting ETL/EDM/MDM Platform using tools like SSIS, Informatica, Markit EDM, IBM Infosphere DataStage ETL experience is mandate if EDM experience is not present. Understanding of batch scheduling system usage and implementation concepts. Trigger solutions using external schedulers (Control-M), services (Process Launchers & Event Watchers) and UI. Well versed with Change Management process and tools. Experience in incident management, understanding of ticket workflows and use of escalation. Good understanding of MQ/Kafka (both consumer/producer solutions). Good understanding of Rest/SOAP to Have : Proficient in Java and able to go into code to investigate and fix issues. Understanding of DevOps, CICD & Agile techniques preferred. Basic understanding of front-end technologies, such as React JS, JavaScript, HTML5, and CSS3. Banking and Financial Services Knowledge is preferred. More importantly, the candidate should have a strong technical background. (ref:hirist.tech) Show more Show less
