Job
Description
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. INFORMATION ABOUT THE BUSINESS Commercial risk team provides risk solutions to businesses across a larger number of sectors within and outside of the United States. Typically, clients will be either a national or a multi-national company. These clients will be looking for a tailored approach towards transactional risk transfer as well as risk management advice and services. GENERAL DESCRIPTION OF ROLE: You will be a part of on Aon’s U.S. Commercial Risk Account Management Team with a focus on team and functional responsibilities. The Team Lead is responsible for generating reports on team activity, responding to queries, and ensuring the team is executing on deliverables, while reporting into the U.S. Client Service Delivery Leader. The Team Lead participates in and supports change management efforts including updating training documents, coaching and leading the team. The Team Lead will also be responsible for coordinating the work of the team to meet U.S. capacity needs, supporting local team members and managing performance. JOB RESPONSIBILITIES: The Team Lead provides high quality leadership, training and administrative support for internal and external clients, being the technical expert in the team and sharing their expertise by: Serve as a Subject Matter Expert in best practices, client systems, and tools, ensuring proficiency in meeting client team expectations Generate and analyze reports to capture quality and quantity metrics, including turn-around-time for internal and external stakeholders as requested Manage capacity of direct reports, staying close to changes in the U.S. Commercial Risk service team to evaluate changing needs in support, including back-up coverage during absences Identify and resolve process breakdowns, implementing solutions and changes to support service delivery Maintain and update required internal/external documentation, incorporating policy and legislative changes Participate in audits and provide constructive feedback to improve team performance Coordinate and engage in client projects, fostering strong relationships with client teams Maintain technical knowledge and compliance with regulatory requirements Collaborate with U.S. client teams to understand any specific needs or concerns Accountable to the U.S. Client Service Delivery Leader SKILLS/COMPETENCIES REQUIRED: Should be well-versed with basic tool functionalities for creating, editing, and formatting presentations Strong business communication skills (email and conference calls) and fluent with English language Should be flexible, keen on taking initiatives, accountable and have a collaborative approach with fellow colleagues Able to effectively develop and lead the team to execute daily tasks, meeting standard service level agreements Proficient with MS Excel, logical, financial, math, statistical and information functions Lookups, Pivot Table, Dynamic Pivots, Dashboards Prior experience and familiarity with Property & Casualty Insurance terminology and processes Stakeholder Management HOW WE SUPPORT OUR COLLEAGUES In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it! Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued. COMMITMENT TO SUSTAINABILITY Aon is dedicated to integrating sustainability into our core business practices. We strive to minimize our environmental impact through innovative solutions and responsible stewardship, ensuring a sustainable future for our clients and communities. 2563659
