IND Senior Manager - Business Service Support

JOB RESPONSIBILITIES:

• Experience in team management, and ability to lead team of up to 10 or more subject matter experts, ensuring that theirs and own objectives are aligned with the overall business strategy, that performance is satisfactory, and any necessary action is taken to continually to develop capability as future leaders

• Uphold and demonstrate leadership values and a proven track record of building teams, retaining talent and effective people leadership
• Building strong relationships with UK colleagues, and other internal stakeholders
• Should be able to present team performance using data and analytics to drive successful outcomes as well as feedback to ensure effective service delivery of KPIs Manage the service provided to Client Service Delivery based in UK by your team of Business Service Support
• Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions Increasing the level of processing knowledge and driving continuous improvement in all areas of processing
• Monitor customer feedback and address concerns promptly to ensure satisfaction Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager
• Empowering team members with skills Experienced in implementing the adequate process controls and review mechanism
• Ability to lead a larger team with multiple clients with high complexity and conflicting expectations
• Collaborate and work with other support functions i.e, Quality, IT, HR, Admin etc for the operations stabilisation and delivery results
• Coach and mentor direct reports where appropriate, to support personal and professional development in the high-potential population, supporting retention, engagement and succession plan aims
• Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company SKILLS/COMPETENCIES REQUIRED: 12+ years of Operations Leadership Experience, with Insurance
• Should have Claims Management Experience
• Well versed with MS Excel, MS Word Expertise in Understanding, managing and handling Claim documents, ensuring accuracy and compliance
• Excellent verbal and written communication skills Excellent organizational skills with the ability to manage multiple priorities simultaneously and to deadlines
• The ability to remain calm under pressure and be able to work flexibly when required
• A positive approach and mind-set and excellent attention to detail Ability to work individually and in a team