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Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism Operations Management Level Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support. *Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. Job Description & Summary: We are seeking a highly skilled IT Technical Operations Specialist to join our BAO Technical Operations team in an L3 support role. The ideal candidate will be quick to learn processes, procedures, and policy for the organization. The candidate should be eager to expand their skill set and energetic when dealing with new, complex technologies. Responsibilities: The candidate will support a number of cloud-based applications and infrastructure in GCP as well as Azure. The main technologies expected to be utilized in this role include Google Cloud Platform, Postgres, MongoDB, Azure Devops pipelines. Experience with database query language strongly desired (SQL, Postgres, Mongodb). Mongo Db Administration hands on knowledge would be a bonus Experience with development methodologies and release lifecycles. Proficiency with scripting languages is preferred (Powershell, bash) and hands on with CICD Experience with Azure DevOps for release management is ideal. Knowledge of ADF and Power bi and Power App is a good to have skills Experience with agile development practices is a bonus. Experience in Kubernetes and Containers and container Orchestrations Experience with Google Cloud Platform is a bonus. Strong communication skills and ability to work with global team members on a rotation. This role may participate in an on-call rotation that may include weekends and is primarily for early morning IST Shift Mandatory skill sets: Support our L2 & customer users on issues as well as our global teams on the health of the environment. · Collaborate with cross functional teams to design, implement, and maintain IT infrastructure solutions in alignment with business objectives. · Develop procedures to help support the environments, building of SOPs to leverage global teams and L2 resources. · Enhance common processes and support procedures with scripts, automations, and guide development teams in finding resolution when needed. · Support releases of new versions as well as the building of new environments. · Proactively work with the team and our monitoring solutions in order to stay ahead of issues and maintenance of the environments. · Analyze logs and metrics using Splunk to identify and address potential issues. · Stay up to date with emerging technologies and industry trends to drive innovation and enhance operational efficiency. Preferred skill sets: Mongo DB, SQL Years of experience required: 3+ yrs Education qualification: Bachelor’s degree in information technology Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Structured Query Language (SQL) Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Documentation Development, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Optimism, Performance Assessment, Performance Management Software, Problem Solving, Product Management, Product Operations, Project Delivery {+ 11 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date Show more Show less
