Implementation Specialist

Overview

In This Role, You Will

• Passkey Event Builds: Set up and configure events according to client specifications, ensuring accuracy and alignment with event needs.
• Project Management: Oversee multiple event builds, ensuring seamless execution and client satisfaction.
• Post-Launch Support: Manage multi-property event setups, monitor inventories, and assist clients with any modifications.
• Inventory Management: Track hotel block allocations, availability, and updates to optimize event housing solutions.
• Data & Reporting: Generate insights through reporting and provide recommendations to clients based on event trends.
• Client Consultation & Support: Act as a trusted advisor to event planners, addressing their questions, resolving issues, and optimizing their use of Passkey.
  

Here's What You Need

• Industry Experience: 2+ years in a hotel, event housing, or hospitality-related role.
• Event Inventory Expertise: Experience managing inventory for large-scale events.
• Education: Bachelor’s degree required, preferably in Hospitality, Event Management, or a related field.
• Strong Communication Skills: Ability to effectively communicate with clients, vendors, and internal teams.
• Organizational & Problem-Solving Skills: Ability to prioritize tasks, manage deadlines, and troubleshoot effectively.
• Detail-Oriented & Consultative Approach: Ability to analyze client needs and provide tailored solutions.
• Use AI tools to streamline event builds and reporting: Leverage AI to auto-generate event summaries, setup checklists, and client-ready reports to reduce manual effort and improve turnaround time.
• Support client onboarding with AI-powered content — Use generative AI to create or personalize training guides, FAQs, and walkthroughs, enabling faster and more scalable client education.