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Implementation Specialist

Implementation Specialist

Cvent

2 - 4 years

10 - 11 Lacs

gurugram

Posted:8 hours ago| Platform:

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Skills Required

hospitality client satisfaction event management data reporting project management inventory management mice event marketing client onboarding

Work Mode

Work from Office

Job Type

Full Time

Job Description

Client Onboarding & Training: Introduce new clients to the Passkey system and ensure they are we'll-equipped to use the platform.
Passkey Event Builds: Set up and configure events according to client specifications, ensuring accuracy and alignment with event needs.
Project Management: Oversee multiple event builds, ensuring seamless execution and client satisfaction.
Post-Launch Support: Manage multi-property event setups, monitor inventories, and assist clients with any modifications.
Inventory Management: Track hotel block allocations, availability, and updates to optimize event housing solutions.
Data & Reporting: Generate insights through reporting and provide recommendations to clients based on event trends.
Client Consultation & Support: Act as a trusted advisor to event planners, addressing their questions, resolving issues, and optimizing their use of Passkey.

In This Role, You Will:

Client Onboarding & Training: Introduce new clients to the Passkey system and ensure they are we'll-equipped to use the platform.

Passkey Event Builds: Set up and configure events according to client specifications, ensuring accuracy and alignment with event needs.

Project Management: Oversee multiple event builds, ensuring seamless execution and client satisfaction.

Post-Launch Support: Manage multi-property event setups, monitor inventories, and assist clients with any modifications.

Inventory Management: Track hotel block allocations, availability, and updates to optimize event housing solutions.

Data & Reporting: Generate insights through reporting and provide recommendations to clients based on event trends.

Client Consultation & Support: Act as a trusted advisor to event planners, addressing their questions, resolving issues, and optimizing their use of Passkey.

Heres What You Need:

Industry Experience: 2+ years in a hotel, event housing, or hospitality-related role.

Event Inventory Expertise: Experience managing inventory for large-scale events.

Education: Bachelor s degree required, preferably in Hospitality, Event Management, or a related field.

Strong Communication Skills: Ability to effectively communicate with clients, vendors, and internal teams.

Organizational & Problem-Solving Skills: Ability to prioritize tasks, manage deadlines, and troubleshoot effectively.

Detail-Oriented & Consultative Approach: Ability to analyze client needs and provide tailored solutions.

Use AI tools to streamline event builds and reporting: Leverage AI to auto-generate event summaries, setup checklists, and client-ready reports to reduce manual effort and improve turnaround time.

Support client onboarding with AI-powe'red content Use generative AI to create or personalize training guides, FAQs, and walkthroughs, enabling faster and more scalable client education.

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Implementation Specialist