Implementation Consultant

About RightCrowd

Position Overview

Key Responsibilities

• Lead the end-to-end implementation process for new customers—from discovery to deployment
• Conduct requirements gathering workshops with enterprise clients to understand business needs
• Configure RightCrowd software solutions to meet customer-specific requirements
• Integrate with third-party systems including PACS (e.g., Lenel, HID, Genetec), HRIS, and IT directories
• Collaborate with project managers, engineers, and account teams to ensure timely and high-quality delivery
• Provide technical guidance, documentation, and training to clients and internal stakeholders
• Troubleshoot and resolve implementation-related issues during project delivery
• Support user acceptance testing (UAT) and post-go-live stabilization
• Serve as a trusted advisor to clients, ensuring long-term adoption and value realization
  

Qualifications

• 3+ years of experience in software implementation, technical consulting, or systems integration
• Familiarity with physical security systems (PACS) or identity and access management (IAM/PIAM) is strongly preferred
• Experience working with APIs, databases (SQL), and enterprise SaaS environments
• Strong understanding of access control workflows, compliance requirements, and security operations
• Excellent communication and interpersonal skills; able to engage with technical and non-technical stakeholders
• Ability to manage multiple client projects and deadlines simultaneously
• Bachelor’s degree in computer science, Engineering, Information Systems, or related field preferred
  

Nice to Have

• CCure 9000 MAS/SAS experience
  

What We Offer

• Opportunity to work with a cutting-edge security SaaS platform in a fast-paced, innovative environment
• Remote-first global team with a collaborative and inclusive culture
• Competitive compensation and benefits
• The chance to make a real impact in critical infrastructure, security, and compliance operations
  

RightCrowd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.