IAM Engineer

Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world's largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW.

Under the direction of the Information Technology (IT) Director, the IAM Engineer designs, implements, and maintains our Identity and Access Management (IAM) systems.

Qualities you must possess:

• Self-motivated
• Enjoy solving problems
• Strong organizational skills; ability to track multiple issues
• Independent, curious, eager to learn
• Strong communication skills (verbal and written)

Responsibilities:

• Design, implement, and maintain IAM solutions, including identity lifecycle management, authentication, authorization, and access control
• Develop and enforce IAM policies and procedures to ensure compliance with security standards and regulations (e.g., SOC2, ISO 27001, GDPR)
• Integrate IAM systems with various applications and platforms, including cloud services, directories, and databases
• Work with Information Security to conduct regular security assessments and audits to identify and mitigate IAM risks
• Troubleshoot and resolve IAM issues
• Monitor and analyze IAM system performance, identifying areas for improvement and optimization
• Stay up-to-date on the latest IAM technologies and best practices
• Collaborate with other IT team members to ensure seamless integration of IAM solutions with existing infrastructure
• Work with the Service Desk team to develop and deliver training materials to educate users on IAM policies and procedures
• Assist with other tasks, such as automation of internal processes
• Share on-call rotation with rest of IT Operations Team
• Other duties as assigned

Qualifications:

• Proven experience (5+ years) as an IAM Engineer or similar role
• Strong understanding of IAM concepts, principles, and best practices
• Hands-on experience with IAM tools and technologies, such as:
  • Directory services (Active Directory, LDAP)
  • Single sign-on (SSO) solutions (SAML, OIDC)
  • Multi-factor authentication (MFA)
  • Identity governance and administration (IGA)
  • Privileged access management (PAM)
  • SailPoint IdentityIQ
• Experience with scripting languages (e.g., JavaScript, Python, PowerShell) for automation
• Knowledge of cloud security and IAM solutions in cloud environments (AWS, Azure, GCP)
• Good working knowledge of REST APIs (especially SCIM) for integrating systems

Knowledge of the following is a plus:
Amazon Web Services, Virtualization (VMware), MySQL / MariaDB, RADIUS, 802.1x, Cisco IOS, Cisco ASA, G Suite, ServiceNow

Why Applause?

We’re proud to cultivate an inspiring, engaging employee culture that’s consistently reflected in high employee retention rates and satisfaction. Our talented team – known as Applause Nation – is set up for success with the latest collaboration and learning tools, opportunities for career advancement, and more.

• We have a flexible work environment with top talent from across the globe

• Collaborate with an international team of 450+ passionate, talented co-workers

• Expand your portfolio with exciting, hands-on projects providing exposure to well-known, global brands

• Learn and grow through structured onboarding, in-house knowledge sessions and access to thousands of virtual courses available on demand

• Incorporate AI and other exciting technologies into your work, to help you prioritize and boost productivity

• Experience a supportive culture that emphasizes teamwork, innovation and transparency

• Share your voice! Contribute and integrate creative and innovative ideas across roles and departments

Applause Core Values:

As a global employee community, we strive to uphold the following core values, which are critical to business success and how we measure individual and team performance. Do you share our core values?

• Be Accountable: You love to take ownership, and hold yourself and others accountable to increase empowerment and success.

• Celebrate Authenticity: You love bringing your true self to work and creating genuine and trustful relationships within a diverse environment.

• In It Together: You have a team-first mindset and love collaborating with your peers.

• Create Value for Our Customers: You love delivering meaningful business impact and being a release partner for all aspects of digital quality.

• Crush Your Goals: You always strive for excellence and constantly seek ways to be better, more effective and more efficient.

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