Job Summary: We are seeking a Sr Systems Engineer with deep expertise in enterprise identity and access management to join our Enterprise Infrastructure Cloud Identity team. This role will focus on the design, implementation, and support of identity platforms including Okta, Microsoft Identity Manager (MIM), and Microsoft Entra ID (formerly Azure AD). The ideal candidate will be responsible for ensuring secure, scalable, and efficient identity services across hybrid environments, enabling seamless access while maintaining compliance and security standards. Key Responsibilities: Identity Platform Administration : Design, implement, and maintain identity solutions using Okta, Microsoft Identity Manager, and Entra ID. Access Governance : Define and enforce access policies, role-based access controls (RBAC), and conditional access strategies across cloud and on-premises systems. Lifecycle Management : Automate user provisioning, deprovisioning, and group management using MIM workflows and Okta lifecycle policies. Authentication & Federation : Configure and support SSO, MFA, and federated identity integrations across SaaS and internal applications. Directory Services : Manage hybrid identity environments including Active Directory, Entra ID, and Azure AD Connect. Security & Compliance : Implement identity protection policies, audit logging, and support compliance initiatives such as PCI DSS and SOX. Monitoring & Troubleshooting : Monitor identity systems for performance and anomalies. Troubleshoot authentication and authorization issues. Collaboration & Support : Work closely with application owners, security teams, and business stakeholders to support identity-related initiatives. Documentation & Training : Maintain detailed technical documentation and provide training to IT staff on identity systems and best practices. Cloud Integration : Support identity integration with Azure and AWS environments. Promote Infrastructure as Code (IaC) using tools like Terraform and PowerShell. General Duties and Responsibilities: 5+ years of experience in enterprise IT with a focus on identity and access management. Hands-on experience with Okta, Microsoft Identity Manager (MIM), and Microsoft Entra ID. Strong understanding of Active Directory, Azure AD Connect, and hybrid identity models. SME on one or more technologies. Proficient in scripting and automation using PowerShell, Terraform, or similar tools. Provide expertise and assist customers, developers, and partners with design decisions. Provide on-going maintenance and implementation of updates and patches. Recommend and implement standards, policies, and procedures to achieve agreed upon service levels by tuning, maintaining, and supporting a breadth of infrastructure. Providing design recommendations and expertise regarding the integration and architecture of commercial application packages. Develops and Plan lifecycle replacement, coordinate outages, and perform performance tuning for applications and hardware. Maintain monitoring and data gathering systems for reporting and performance purposes. Establish and maintain working relationships with vendors to address and resolve problems. Work closely with the business stakeholders and developers to ensure smooth planning, implementation and cutovers of systems. Maintain the systems roadmap for lifecycle, improvements and upgrades and capacity planning functions. Participate in all technical aspects of server technology, Virtualization, Storage, Replication, and security projects including short and long-term planning. Provide technical support, operations and problem resolution of systems infrastructure as required, including 24X7 On-Call support. Provide support and implementation planning for business continuity and disaster recovery. Prepare and deliver presentations to a variety of technical and non-technical audiences. Must have a good grasp of system trends and the mission of the group to provide the most cost effective and efficient systems. Manage identity and access, including the implementation and maintenance of Microsoft Active Directory. Azure and AWS Cloud technologies: Design, implement, and manage cloud-based solutions to support business operations. Ensure the security, availability, and performance of cloud services. Collaborate with teams to migrate existing applications and infrastructure to cloud platforms. Utilize Infrastructure as Code to Promote automation when appropriate Monitor and optimize cloud resource usage and costs. Stay updated with the latest cloud technologies and best practices to provide innovative solutions. Minimum level to move to management. Ability to build strong working relationships with peers, managers and internal customers. Experience supporting operational availability in an enterprise environment. Knowledge of application and development methodologies. Proficient knowledge and experience with network and systems management tools. Proficient ability to document designs and reference architecture in detail using workflows, diagrams and technical documents. Strong analytical abilities and professional office experience necessary. Rarely needs supervision to manage time and tickets. May need minimal guidance to manage priorities. Able to mentor other engineers, from a technology and leadership perspective. Able to work independently on specific tasks necessary to the focus of the role. Familiarity with security frameworks and compliance standards (e.g., PCI DSS, NIST, SOX). Excellent communication skills and ability to lead cross-functional projects. Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com. Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA). At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do: Build Championship Teams Obsessed with Fans Limitless Entrepreneurial Spirit Determined and Relentless Mindset Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Position Requirements: Significant experience writing HashiCorp Terraform configurations and modules. Proficient in translating designs into fully developed Terraform code. Strong knowledge of AWS, certification preferred. Solid understanding of cloud networking concepts, subnets, routing, load balancing, firewalls, and cloud security. Experience in enterprise-scale environments, building highly available IaaS and PaaS solutions. Proficient in at least one scripting language (e.g., Bash, Python). Requires the ability to manage ambiguous situations and requirements and make decisions based on the information available. Requires the ability to work on multiple work tasks of varying scope and scale. Ability to work with external vendors and suppliers to implement and support systems. Ability to work individually as well as part of an overall, sometimes virtual team. Effective communicator both written and verbal. Able to tailor messages based on targeted audience. Experience creating technical standard operating procedures (SOPs) and processes. Able to work on-site in an office environment with the possibility of remote work. Ability to collaborate with cross-functional global teams. Preferred Qualifications: Bachelor’s Degree or Master’s Degree in area such as Computer Science, Information Technology, Engineering, or Mathematics. Certification with industry leading Cloud Providers and / or products. Experience in a technology focused industry. Experience working in a regulated environment. Basic Qualifications: Bachelor’s degree from a four-year accredited institution. Minimum 5 years of experience as an Infrastructure Automation Engineer. Ability to work a rotating on-call schedule. Additional education and experience may be considered as a substitution for the minimum requirements.

Responsibilities Utilise a scalable cloud cost management platform that integrates with multiple cloud providers (AWS, GCP) and SaaS vendors, providing real-time cost visibility and optimization opportunities Lead the development of sophisticated cost allocation and chargeback systems that accurately attribute cloud spending to specific teams, projects, and business units Design and implement automated cost optimization strategies, including resource right-sizing, reserved instance management, spot instance utilisation, and idle resource detection Build comprehensive reporting and analytics dashboards that provide actionable insights into cloud spending patterns, trends, and anomalies Develop intelligent alerting systems to identify cost spikes, unusual patterns, and potential cost optimization opportunities across all cloud platforms Create and maintain automation tools for tagging compliance, budget enforcement, and cost policy management Implement FinOps best practices and develop tools to support cloud financial management processes Design and maintain APIs and integration points with existing financial systems, project management tools, and cloud providers Lead the development of self-service tools that enable engineering teams to understand and optimise their cloud costs Collaborate with finance, engineering, and product teams to establish cost awareness and optimization strategies Mentor team members on cloud cost optimization best practices and support their professional development Maintain comprehensive documentation of systems, processes, and best practices Qualifications Bachelor's or Master's degree in Computer Science, Engineering, or related field 7+ years of software engineering experience with 3+ years focused on cloud platforms and cost optimization Strong experience with AWS cost management tools (Cost Explorer, Budgets, Cost and Usage Report) Familiarity with at least one cloud cost management platform (CloudHealth, Cloudability, etc.) Proficiency in at least one programming language such as Python, Go, or Java Strong understanding of cloud pricing models, including Reserved Instances, Savings Plans, and Spot Instances Experience with Infrastructure as Code (Terraform, CloudFormation) Knowledge of FinOps principles and cloud financial management Experience managing SaaS vendor costs and optimization Knowledge of Kubernetes cost allocation and optimization AWS Certified Cloud Practitioner or AWS Solutions Architect certification Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com. Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA). At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do: Build Championship Teams Obsessed with Fans Limitless Entrepreneurial Spirit Determined and Relentless Mindset Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

The Senior Cloud Voice Engineer is responsible for implementing, designing, and supporting the Zoom Voice environment at Fanatics. In this role, the engineer will assist in the development and maintenance of Voice platforms as well as troubleshooting and resolution of incidents. The engineer will participate in the design, documentation, and implementation of solutions that will set the standards and drive the strategy for Fanatics Voice Platform. The Voice Engineer will keep up to date on new technology and industry trends relevant to their role Basic Qualifications: Bachelor’s degree from a four-year accredited institution At least five years of IT experience deploying, developing, or administering cloud-based Voice environments Ability to work a rotating on-call schedule Additional education and experience may be considered as a substitution for the minimum requirements Position Requirements: Expertise in the deployment, support, and maintenance of enterprise voice and collaboration platforms – Zoom Voice, Microsoft Teams Voice, or other cloud-based VOIP solutions and related troubleshooting tools Deep understanding of SIP, DID, e.164, and other relevant VOIP protocols and standards Experience provisioning and troubleshooting carrier communication services including VoIP, PRI, SIP Demonstrable ability to visualize and create detailed diagrams of complex communication systems, including detailed call flow diagrams and system integration diagrams Experience in troubleshooting and resolving incidents in a complex world-wide enterprise network environment Requires the ability to manage moderately ambiguous situations and requirements and make decisions based on the information available Requires the ability to work on multiple work tasks of varying scope and scale Working experience with project management or LEAN / Agile methodologies Ability to work with external vendors and suppliers to implement and support voice systems Ability to work individually as well as part of an overall, sometimes virtual team Effective communicator both written and verbal. Able to tailor message based on targeted audience. Experience creating technical standard operating procedures (SOPs) and processes Preferred Qualifications: Bachelor’s Degree or Master’s Degree in areas such as Computer Science, Information Technology, Engineering, or Mathematics Experience with or certification in ITIL / ITSM Industry certifications from Zoom, Microsoft, or other VOIP Technologies Experience with automation and scripting Experience in a technology-focused and/or eCommerce environment Experience working in a PCI regulated environment