Handle day-to-day branch functioning as per standard operating procedures: Support in clearing the proposal pendency in collaboration with Sales. Manage premium collection, Deposition, reporting, reconciliation and refund lifecycle journey Manage walk-in customers & distributors with new product enquiry, policy servicing requests, Claim requests Implement process controls to avoid any kind of regulatory, reputational or financial breaches Ensure Compliance with statutory & regulatory requirements Manage administrative expenses of the branch and maintain proper financial records Drive adoption of Digital platforms: Customer App/Portal for self-service Distributor portal/App for customer servicing Revenue: Contribute to business by exploring cross-selling opportunities, lead generation & conversion. Focus on Renewal Collection Distributor Onboarding & Service Trainings Support to Prospective Agent and help navigate smooth onboarding process. Handling distributor queries & escalations. You could be the right candidate if you Have a bachelor s degree from a recognized institute Have good understanding of financial services industry, preferably insurance Able to drive Digital solutions Are not intimidated by the rapidly changing customer or distributor expectations and can keep up with constantly evolving technology solutions Are obsessed with providing Customer and Distributor delight moments and can influence stakeholders in the process Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. This could be the gig for you if you Are passionate about bringing truly consumer centric ideas into reality to help customers be healthier; you enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your team s contribution output while thinking wing to wing across the organization; to solve for the customer. total experience with up to 5 yrs domain experience in any of these sectors: health, life, general insurance, Banking/NBFCs. What can make you extra special if you Have demonstrable experience in improving customer experience through well managed operations Have walked extra mile in solving business problems by adopting offbeat path Have proven track record of succeeding in complex business environment and helping colleagues succeed as well

Handle day-to-day branch functioning as per standard operating procedures: Support in clearing the proposal pendency in collaboration with Sales. Manage premium collection, Deposition, reporting, reconciliation and refund lifecycle journey Manage walk-in customers & distributors with new product enquiry, policy servicing requests, Claim requests Implement process controls to avoid any kind of regulatory, reputational or financial breaches Ensure Compliance with statutory & regulatory requirements Manage administrative expenses of the branch and maintain proper financial records Drive adoption of Digital platforms: Customer App/Portal for self-service Distributor portal/App for customer servicing Revenue: Contribute to business by exploring cross-selling opportunities, lead generation & conversion. Focus on Renewal Collection Distributor Onboarding & Service Trainings Support to Prospective Agent and help navigate smooth onboarding process. Handling distributor queries & escalations. You could be the right candidate if you Have a bachelor s degree from a recognized institute Have basic in understanding financial services industry, with good understanding on branch insurance operations/service Have knowledge and experience in managing insurance operations Are not intimidated by the rapidly changing customer or distributor expectations and can keep up with constantly evolving technology solutions Able to think on your feet to navigate through the ecosystem and deliver solutions Are obsessed with providing Customer and Distributor delight moments and can influence stakeholders in the process Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Demonstrate the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing. This could be the gig for you if you Are passionate about bringing truly consumer centric ideas into reality to help customers be healthier; you enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Take help from others when stuck and encourage others when there are setbacks Have upto 3yrs domain experience in any of these sectors: health, life, general insurance, Banking/NBFCs. What can make you extra special if you Have demonstrable experience in improving customer experience through well managed operations Have walked extra mile in solving business problems by adopting offbeat path Have proven track record of succeeding in complex business environment and helping colleagues succeed as well

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudentials global expertise in insurance and financial services with HCL Group s experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India s first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Manager - Claims Management to join our Experience team in Mumbai. Manager - Claims Management As a Manager Claims, your typical week might include the following: Guiding processing team by providing medical opinion for Health Insurance Claims Ensure claims of valid settlements are made according to the company practice and procedures. Processing and approving medical claims pertaining to Indemnity, Benefit for both Group and Retail, with sharp FWA and Loss minimization approaches. Thorough on the compliance and regulatory requirements and implementation in the claims process. Creating detailed standard operating process for seamless functioning of claims adjudication Case management of potential cases to Network team, maintaining data of referred/saving achieved/impact against cashless outgo. Automation and rule driven decision making with timely update of benefit in TAT / TMS / Transaction Create and reviewing claim simplification guidelines to Improve TAT, Minimize transaction. Manage floor - people and SLA (TAT) - create roster, manage adequate manpower on daily basis, especially on weekends and public holidays. Audit of TPA processed claims and also Inhouse processed claims. Medical decisioning and guidance to the team Analytics and Dashboard - Dashboard preparation to Manage TAT, Cost vector (ACS, Pay-out ratio), Loss ratio, CS:RI ratio and regional distribution. Support to Group UW team for providing claims analytic input like Specific trend related to FWA, Frequency, Loss ratio, utilization of particular benefit. Regulatory compliances - Claim processing guideline as per compliance and timely implementation of any New Circular. Litigation cases - Claim related to Input and evidence in SCN (Self-containment note) to make our stand stronger in Ombudsman/any other legal forum. Train TPA teams - Timely Training of TPA for new benefit, process change, Understanding and claim Philosophy as per PHI standard. Benefit claims - Well versed with processing of Benefit claims, Creating SOP, Pay-out framework to Nominee/Legal heir. Collaborate with FWA Manager to provide inputs from agencies for efficient Fraud restriction and necessary checks and balances in system. Re-UW opinion for non-disclosure cases - Training to Team for indicated cases for Re-UW referral, tracking and corrective action basis UW decision. Extend support to the sales/distribution - Separate prioritization que for Green channel, Specific Agent, Broker. Set up and create robust governance to manage TPA process with great efficiency. Proficient with medical terms & systems (including ICD/CPT/PCS codes). Collaborate with Underwriting, Actuarial, Finance and other stakeholders to ensure knowledge sharing on market trends, legal changes, and loss developments. You could be the right candidate if you Are a doctor by training (MBBS preferred /BAMS/BHMS/BDS) Have 07-10 years experience of health Insurance claims management with at least 2-3 years experience in Manager role. Understands the TPA ecosystem and has experience of managing TPA model (Preferred) Have startup experience or setting up a team from scratch (Preferred but not mandatory) Should be a decisive & creative individual. Should be able to make quick decisions and have good judgment and analytical skills Have an excellent verbal and written communication skills and strong negotiation skills. Always open to embracing change and be able to manage it Managed team with people from Medical and Non-Medical background This could be the gig for you if you Are passionate about consumer behaviour and culture; enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your own output while thinking wing to wing across the organization; to solve for the customer Have strong clinical knowledge and clinical decision-making skills Have built best in class processes from a scratch. Are passionate about leveraging digital tools to transform customer experience What can make you extra special. What can make you extra special It s a great if you have already read books like Blue Ocean strategy & Zero to One. Before you saw them mentioned here. You have real stories to tell about how your team and you challenged convention and took the path less travelled. We are keen to listen to your story; doesn t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. Location: Mumbai

Deep technology role Experience: 12 - 15 years. Location: Mumbai and/or Bangalore Work from office only Job Profile Summary: PHI intends to build a cloud-native, microservices-oriented, loosely coupled & open technology platform, which is tightly aligned to health-insurance domain, and built expecting to be reused while anticipating change . The PHI platform will be made up of multiple applications supporting different business functions, which are well-integrated and well-orchestrated. The applications could be COTS (Common-Off-The-Shelf) vendor software, or Prudential Group software capabilities, or software built by in-house PHI engineering team. All applications need to adopt common services, platforms, architectural principles, and design patterns. The right candidate will be accountable to deliver technology artefacts to business stakeholders, in the fastest time possible , with least gaps , best quality , and clarity on how the technology and business requirements can be delivered and tested at pace, with minimal gaps, and best quality. Requirement gaps, change requests, non-integrated journeys, bugs in UAT, NFR failures - all these would signal poor quality deliverables by this candidate. Job Description: Deeply understand the long-term architectural direction, emphasizing reusable components and interactions between various applications and accordingly architect data platform needs. Collaborate with TDMs, BAs, data engineers, data owners, business stakeholders, and Solution designers to understand business requirements to architect data solutions considering functionality, interoperability, performance, scalability, reliability, availability, and other applicable criteria. Conceptualize and engineer reusable data solution and development frameworks. Use data-driven insights to guide the development of programs and apps that meet user needs. Follow and contribute to defining and ensuring adherence to engineering and coding standards. Stay innovative by building world-class propositions using bleeding-edge technologies, frameworks, and best practices to bring differentiation through technology. Design, develop, and maintain robust data pipelines for batch and streaming data processing, ensuring scalability and reliability . Implement ETL processes to gather, transform, and load data from various sources into data warehouses and data lakes . Utilize data engineering technologies such as Parquet format for efficient data storage, Iceberg open table format for managing large-scale datasets . Leverage Google Cloud Platform services including Google Cloud Storage, Google Cloud Pub/Sub, Google Cloud Dataflow, Google Cloud Dataproc, Google Cloud Composer, and Google Cloud Bigtable Ensure data quality and governance by implementing monitoring, measuring, and improving data quality throughout its lifecycle Develop and maintain data integration workflows using APIs and standard toolsets Collaborate with cross-functional teams to solve enterprise problems related to data storage, exposure, and sharing in line with security and compliance requirements Build and optimize data infrastructure to support advanced analytics and insights Implement and maintain components of big data technologies for both exploratory and production data science platforms. Who we are looking for: Technical Skills & work experience: MH: Proven hands-on experience of data architecture and engineering for enterprise grade Datawarehouse/lake/lake-house with overall experience between 7 - 18 years MH: Demonstrated ability to understand technology and architectural strategy & processes & its successful translation into engineering solutions MH: Deep with BigQuery for data warehousing/lakes/lakehouses and analytics, leveraging Google Clouds suite of tools for data engineering tasks, Parquet format for efficient data storage, open table formats(Iceberg) and building robust data pipelines leveraging cloud native toolsets, ETL processes, data integration, and transformation techniques to ensure seamless, Google Cloud Storage, Google Cloud Pub/Sub, Google Cloud Dataflow, Google Cloud Dataproc, Google Cloud Composer, and Google Cloud Bigtable, looker studio, powerbi etc. MH: Experience with machine learning models and AI solutions on Google Cloud, utilizing tools like Vertex AI for model deployment and management. MH: Understanding of data governance, security, and compliance measures to protect sensitive data and ensure adherence to industry standards. MH: Proficiency in data quality management, including monitoring, measuring, and improving data quality throughout its lifecycle. Familiarity with data governance frameworks to establish rules, processes, and roles that ensure data is managed effectively from initial collection to final analysis MH: Proficiency in tools like Github (with co-pilot and actions), Build pipelines with relevant technology knowledge, Java, Diverse set of IDEs, Jira, Confluence, Kubernetes, Docker, Google Cloud Platform, Jenkins (Versioning and delivery helper tools), Postman, Websocket client (API development and debug tools). Personal Traits: First and foremost, be an exceptional engineer Highest standards of Collaboration & Teamwork are critical to this role Strong communication skills & ability to engagement senior management on strategic plans, leading project steering committees and status updates etc. Excellent problem analysis skills. Innovative and creative in developing solutions Ability and willingness to be hands-on; Strong attention to detail Ability to work independently and handle multiple concurrent initiatives Excellent organizational, vendor management, negotiation, and prioritization skills Education Bachelor s in computer science, Computer Engineering or equivalent; Suitable certifications for key skills Language Fluent written and spoken English

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudentials global expertise in insurance and financial services with HCL Group s experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India s first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. o To partner with us in this mission, we are looking for a talented Specialist - Grievance Desk Escalations to join our Customer Service team in Mumbai. Your typical week might include the following: Ensuring timely, fair, and effective handling of grievances received across PHI escalation touchpoints. Handling complaints received via social media, regulatory portals (Bima Bharosa, NCH, etc), as per the defined turn-around-time. Ensure timely handing of Ombudsman and legal cases as well. Act as a voice of customer for PHI by raising timely red flags which shall be instrumental in fixing gaps and enhancing service experience. Work collaboratively with internal and external teams like Distribution, Branch, Claims, Underwriting, Legal, Medical services TPA etc. to expedite complaint resolution. Be aware of all compliance related requirements. Participate in closure of process enhancement recommendations, risk identifications along with a future fix. Participate and drive service recovery initiatives to ensure enhanced customer experience and re-instil customer trust in PHI. You could be the right candidate if you: Have 6-7 years of experience with 4-5 years of complaints handling experience health insurance, general insurance or financial services industry. Hae strong knowledge of IRDA guidelines, compliance protocols and insurance related grievance mechanisms. Have ability to manage diverse teams and stakeholders, regulatory bodies and ensure cross-functional collaboration. Possess excellent communication and negotiation skills. Have a Bachelor s degree from a recognized University Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Have demonstrated the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality and have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your team s contribution output while thinking wing to wing across the organization; to solve for the customer. What can make you extra special if you Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions. We are keen to listen to your story; doesn t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. If you think this is the one for . We are eager to catch-up!

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudentials global expertise in insurance and financial services with HCL Group s experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India s first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Sr. Speciaist - Net Promoter Score (NPS) to join our Customer Service team in Mumbai. Your typical week might include the following: NPS Program Management with end-to-end ownership of the NPS framework, covering both Transactional NPS (post-service interactions) and Relational NPS (periodic customer surveys). Define survey strategy, frequency, touchpoints, sampling logic, and response tracking. Survey Execution with design and launch of surveys through platforms like SMS, Email, and WhatsApp. Manage survey delivery and efficacy through NPS tools by ensuring ensuring localization, mobile responsiveness, and customer-friendly formats. Analyze NPS results by channel, product, customer segment, geography, and agent. Derive actionable insights from detractor comments and verbatim. Present findings to leadership and cross-functional teams Drive detractor recovery & closure loop initiatives with Servicing touchpoints like Contact Center, Branch, Claims, and Sales teams, and drive improvements. Monitor resolution quality and TAT on detractor recovery. Convert NPS insights into CX improvement plans with business functions. Track progress on identified pain points whether tech, process, or people-related. Create and maintain NPS dashboards and reports for senior leadership and regulator IRDAI (if required). Benchmark internal NPS trends against industry/customer experience standards. Identify and build programs for Promoters such as testimonials, referrals, and case studies. You could be the right candidate if you: Have 7-8 years of experience with 4-5 years in customer experience in driving NPS, CSAT surveys, VOC programs, driving process re-engineering and quality; in health insurance, general insurance or financial services industry. Familiarity with NPS and CSAT Survey tools prevailing in the market. Familiarity with CRM tools like MS Dynamics, Salesforce, CRM Next, SimpleCRM, etc. Have knowledge of text and customer sentiment analysis and statistical interpretation. Have strong analytical skills to identify trend deviations and pain areas for quick redressal. Have excellent communication and negotiation skills. Have a bachelor s degree from a recognized University. Certification in marketing or analytics will be an added advantage. Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Have demonstrated the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing. This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality and have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your team s contribution output while thinking wing to wing across the organization; to solve for the customer. What can make you extra special if you Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions. We are keen to listen to your story; doesn t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. If you think this is the one for . We are eager to catch-up!

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudentials global expertise in insurance and financial services with HCL Group s experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India s first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Grievance Management Lead to join our Customer Service team in Mumbai. Your typical week might include the following: Oversee and manage complaints team ensuring timely, fair, and effective grievance handling of complaints received across internal and external touchpoints like Escalation desks, Bima Bharosa, NCH portal, Social media, etc. Ensure timely handing of Ombudsman and legal cases as well. Act as an escalation point for complex cases providing strategic resolutions in alignment with the regulatory requirements. Work closely with tech and other stakeholders to ensure all workflow integration between CRM, IRDA portal and other key systems. Leverage analytics for identify complaints trend, root cause and drive data driven strategies for a permanent resolution and service enhancement. Analyse customer feedback and drive service improvements. Work collaboratively with internal and external teams like Distribution, Branch, Claims, Underwriting, Legal, Medical services TPA etc. to drive complaint reduction. Ensure timely and accurate reporting to regulator and internal stakeholders / management, in the prescribed format. Drive service recovery initiatives to ensure enhanced customer experience and re-instil customer trust in PHI. Drive complaint reduction projects and initiatives. Constantly strive for an excellent NPS score. You could be the right candidate if you: Have 8-12 years of complaints management experience with 4-5 years of people management experience in health insurance or financial services industry. Strong knowledge of IRDA guidelines, compliance protocols and insurance related grievance mechanisms. Have experience in driving CRM integration with internal systems as well as regulatory portals like Bima Bharosa to ensure seamless flow of information. Have ability to manage diverse teams and stakeholders, regulatory bodies and ensure cross-functional collaboration. Have strong analytical skills to identify complaints trends and pain areas for quick redressal. Possess excellent communication and negotiation skills. Have a bachelor s degree from a recognized University. MBA from a recognised university or a III Certification of Licentiate or Associate will be an added advantage. Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Have demonstrated the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality and have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your team s contribution output while thinking wing to wing across the organization; to solve for the customer. Have 8-12 years of experience in Insurance (preferably health or general insurance), banking, financial services industry. What can make you extra special if you Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions. We are keen to listen to your story; doesn t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. If you think this is the one for . We are eager to catch-up!

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudentials global expertise in insurance and financial services with HCL Group s experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India s first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. o To partner with us in this mission, we are looking for a talented Specialist - Social Media Escalations to join our Customer Service team in Mumbai. Your typical week might include the following: Ensuring timely, fair, and effective handling of grievances received across social media platforms. Handing grievances received via internal escalation touchpoints, , regulatory portals (Bima Bharosa, NCH, etc), as per the defined turn-around-time. Ensure timely handing of Ombudsman and legal cases as well. Act as a voice of customer for PHI by raising timely red flags which shall be instrumental in fixing gaps and enhancing service experience. Work collaboratively with internal and external teams like Distribution, Branch, Claims, Underwriting, Legal, Medical services TPA etc. to expedite complaint resolution. Be aware of all compliance related requirements. Participate in closure of process enhancement recommendations, risk identifications along with a future fix. Participate and drive service recovery initiatives to ensure enhanced customer experience and re-instil customer trust in PHI. You could be the right candidate if you: Have 6-7 years of experience with 4-5 years of complaints handling experience health insurance, general insurance or financial services industry. Have strong knowledge of IRDA guidelines, compliance protocols and insurance related grievance mechanisms. Have ability to manage diverse teams and stakeholders, regulatory bodies and ensure cross-functional collaboration. Possess excellent communication and negotiation skills. Have a Bachelor s degree from a recognized University Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Have demonstrated the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality and have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your team s contribution output while thinking wing to wing across the organization; to solve for the customer. What can make you extra special if you Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions. We are keen to listen to your story; doesn t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. If you think this is the one for . We are eager to catch-up!

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Responsible for the day-to-day administration of the Identity Access M anagement (IAM) s ervices . Support and maintaining on the assurance activities for IAM essential processes. Enforcing company policies and procedures related to Privilege Access Management areas. Promotes security and controls awareness throughout the organization. Will be i nvolved in implementing Privilege Access awareness campaigns and compliance exercise . Actively participating in the daily coordination and remediation of all security incidents within the organization. Work closely with Business Information Security Officer, and application teams to understand access requirements and align with the business needs.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Purpose: The Senior Group Manager, Identity and Access Management (IAM), will oversee the development, implementation, and management of the IAM framework across the organization. This role involves significant interaction with multiple stakeholders, including vendors, implementation leads, and key business units. The candidate will ensure that security requirements align with business needs and drive the rollout of enhanced access management controls. Key Responsibilities: Provide leadership and guidance to a team of IAM professionals to support the rollout of the organizations IAM and PAM frameworks across various regions. Develop and implement IAM programs and initiatives to enhance the organizations digital security posture. Guide application and IT security managers in reviewing and defining access rights within existing applications. Ensure the integration of IAM processes and controls into the organizations standard access management platforms. Maintain clear communication and progress tracking of key IAM projects. Collaborate with technical implementation teams and business stakeholders to deliver secure and efficient IAM processes and systems. Oversee the deployment and implementation of IAM solutions, ensuring compliance with industry standards and best practices, with a central focus on alignment with business needs. Review and monitor the execution of key IAM controls and BAU activities to ensure alignment with SOPs, and identify avenues for automation and optimization to increase process efficiency. Identify and address potential security risks and vulnerabilities within the IAM framework. Stay updated with the latest trends and advancements in IAM technology and practices. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. Out of total experience of 10 to 15 years, 8+ years of experience in managing IAM solutions and overseeing their deployment and implementation. Proficiency in IAM technologies and tools (e.g., SailPoint, Saviynt, Okta). Proficiency in PAM technologies and tools (e.g., CyberArk, HashiCorp, OneTrust). Strong knowledge of IAM processes, including user access management, privileged access management, and identity governance. Experience working with cloud platforms (e.g., Azure, GCP) and DevOps environments. Excellent communication and leadership skills.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Senior Manager, System Analyst is responsible for leading a team of system analysts and ensuring the efficient design, implementation, and maintenance of IT systems and processes. This role involves overseeing the evaluation of business needs, recommending system solutions, and managing the lifecycle of enterprise applications to align with organizational goals. Key Responsibilities Team Leadership Management Lead and mentor a team of system analysts, ensuring high performance and continuous professional development. Collaborate with cross-functional teams to deliver end-to-end system solutions. System Analysis Solution Design Analyze complex business requirements and translate them into technical solutions. Develop system models, workflows, and documentation for existing and proposed systems. Evaluate and recommend software, hardware, and tools to optimize system performance. Project Oversight Manage system implementation projects, including scoping, planning, and resource allocation. Ensure timely delivery of solutions, meeting business requirements and staying within budget. Stakeholder Management Liaise with business stakeholders to gather requirements and communicate technical insights effectively. Provide strategic guidance on system enhancements and align with business priorities. Compliance Risk Management Ensure system designs and implementations comply with organizational policies and industry standards. Identify potential risks and develop mitigation strategies to address them. Continuous Improvement Stay updated on emerging technologies and recommend innovative solutions. Continuously review and improve system processes and methodologies. Key Qualifications Education: Bachelor s or Master s degree in Computer Science, Information Systems, or a related field. Experience: Minimum 12+ years of experience in system analysis, design, and implementation. At least 3-5 years in a leadership or managerial role. Technical Skills: Expertise in system analysis, process modeling, and project management tools. Strong knowledge of enterprise systems (ERP, CRM, etc.) and database technologies. Familiarity with cloud computing, APIs, and modern software architecture principles. Soft Skills: Excellent problem-solving and analytical skills. Strong communication, stakeholder management, and leadership abilities. Proven ability to manage multiple projects and priorities effectively. Preferred Qualifications Certifications such as PMP, ITIL Hands-on experience with Agile methodologies. Knowledge of cybersecurity best practices and data governance.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudentials global expertise in insurance and financial services with HCL Group s experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India s first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. o To partner with us in this mission, we are looking for a talented Specialist - Regulatory Escalations to join our Customer Service team in Mumbai. Your typical week might include the following: Ensuring timely, fair, and effective handling of grievances received via IGMS and complaints which will be reported to IGMS / Bima Bharosa Portal. Exposure on handling complaints received via PHI escalation touchpoints, social media, regulatory portals (NCH, etc), as per the defined turn-around-time. Ensure timely handing of Ombudsman and legal cases as well. Act as a voice of customer for PHI by raising timely red flags which shall be instrumental in fixing gaps and enhancing service experience. Work collaboratively with internal and external teams like Distribution, Branch, Claims, Underwriting, Legal, Medical services TPA etc. to expedite complaint resolution. Be aware of all compliance related requirements. Participate in closure of process enhancement recommendations, risk identifications along with a future fix. Participate and drive service recovery initiatives to ensure enhanced customer experience and re-instil customer trust in PHI. You could be the right candidate if you: Have 6-7 years of experience with 4-5 years of complaints handling experience health insurance, general insurance or financial services industry. Have strong knowledge of IRDA guidelines, compliance protocols and insurance related grievance mechanisms. Have the ability to manage diverse teams and stakeholders, regulatory bodies and ensure cross-functional collaboration. Possess excellent communication and negotiation skills. Have a Bachelor s degree from a recognized University Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Have demonstrated the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality and have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your team s contribution output while thinking wing to wing across the organization; to solve for the customer. What can make you extra special if you Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions. We are keen to listen to your story; doesn t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. If you think this is the one for you, drop in a line with your story at careers@prudentialhealth.in . We are eager to catch-up!

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The incumbent will develop and grow world class health, wellness and insurance platforms for client and advisor journeys. The role will work closely with SMEs, internal/external stakeholders, and senior leadership to co-create solutions to solve key business problems. The role will focus both on digitizing back-end operations and on development of front-end mobile/web applications to gain a competitive edge and create truly personalized products and client experiences. Key Responsibilities: Own end to end conceptualisation, design, development, and delivery of digital products and platforms for multiple geographies. Responsible for all aspects of delivering a proposition and driving adoption for the same - Research, Benchmarking, Contracting, Budgeting, Business Case Approval, Legal / Compliance / Risk, Partnerships, Stakeholder Management, User Stories, Platform / App development, UAT, Data Analytics, Documentation, Go To Market and Project KPI delivery. Ensuring Agile Way of Working throughout the project. Act as a business advisor to the technical team for the platform creation. Collaborate with engineering team on platform design and architecture. Work cross-functionally with internal/external stakeholders, legal/compliance/risk, developers, and designers to deliver on the product roadmap. Prioritize product features based on business needs and other constraints/factors. Reach a level of standardization and modularization to ensure that go-live for online platform changes is done in minimal time and can be replicated to new geographies / products rapidly. Assess potential markets and bringing innovations to that market as per the actual business needs. Represent geographies/hubs in regional and global forums/projects and act as a meaningful contributor, promoting the innovation agenda. Drive use of available technology by promoting digital adoption within and outside the organisation. Oversee and facilitate the evaluation and selection of functionality, technology, and application. Maintains logs of errors and diagnosis. Set up monitoring protocols; maintain platform analytics, monitor KPIs and communicate success metrics. Pre-empt and manage risks that can impact the project KPIs, scope, budget, or timelines. Job Requirements: Minimum 15 years of industry experience in Digital Product Management role Minimum 7 years of industry experience in Life or Health insurance industry Flexible to work with a team that is globally distributed. Experienced at managing B2C mobile and web applications. Working knowledge of API structures, Mobile/Web app development, SQL, cloud-based technologies (like Azure or AWS), Full Stack technologies (such as Java with Angular/React) and business intelligence tools (like Power BI or Tableau) Experience in creating wireframes, prototypes, data flow diagrams and workflows. Agile approach with a strong bias towards execution. Extensive knowledge of JIRA, Confluence, or other product management tools. Should be able to draw conclusions and effectively communicates findings with both technical and non-technical team members, providing active leadership skills across project team and business community. Ability to suggest solutions to the traditional back-office processes as per new digital needs. Innovative thinking that can break down barriers and provide unique solutions. Expert written and verbal communications skills. Attention to details. Strong analytical and conceptual skills; ability to create original concepts and theories for a variety of projects. Trust - Ability to work in an open culture with a positive approach. Flexibility - Ability to accept change and agility. Exceptional interpersonal skills in areas such as teamwork, facilitation, and negotiations. Ability to understand the long-term ("big picture") and short-term perspectives of situations.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The incumbent will develop and grow world class health, wellness and insurance platforms for client and advisor journeys. The role will work closely with SMEs, internal/external stakeholders, and senior leadership to co-create solutions to solve key business problems. The role will focus both on digitizing back-end operations and on development of front-end mobile/web applications to gain a competitive edge and create truly personalized products and client experiences. Key Responsibilities: Own end to end conceptualisation, design, development, and delivery of digital products and platforms for multiple geographies. Responsible for all aspects of delivering a proposition and driving adoption for the same - Research, Benchmarking, Contracting, Budgeting, Business Case Approval, Legal / Compliance / Risk, Partnerships, Stakeholder Management, User Stories, Platform / App development, UAT, Data Analytics, Documentation, Go To Market and Project KPI delivery. Ensuring Agile Way of Working throughout the project. Act as a business advisor to the technical team for the platform creation. Collaborate with engineering team on platform design and architecture. Work cross-functionally with internal/external stakeholders, legal/compliance/risk, developers, and designers to deliver on the product roadmap. Prioritize product features based on business needs and other constraints/factors. Reach a level of standardization and modularization to ensure that go-live for online platform changes is done in minimal time and can be replicated to new geographies / products rapidly. Assess potential markets and bringing innovations to that market as per the actual business needs. Represent geographies/hubs in regional and global forums/projects and act as a meaningful contributor, promoting the innovation agenda. Drive use of available technology by promoting digital adoption within and outside the organisation. Oversee and facilitate the evaluation and selection of functionality, technology, and application. Maintains logs of errors and diagnosis. Set up monitoring protocols; maintain platform analytics, monitor KPIs and communicate success metrics. Pre-empt and manage risks that can impact the project KPIs, scope, budget, or timelines. Job Requirements: Minimum 15 years of industry experience in Digital Product Management role Flexible to work with a team that is globally distributed. Experienced at managing B2C mobile and web applications. Working knowledge of API structures, Mobile/Web app development, SQL, cloud-based technologies (like Azure or AWS), Full Stack technologies (such as Java with Angular/React) and business intelligence tools (like Power BI or Tableau) Experience in creating wireframes, prototypes, data flow diagrams and workflows. Agile approach with a strong bias towards execution. Extensive knowledge of JIRA, Confluence, or other product management tools. Should be able to draw conclusions and effectively communicates findings with both technical and non-technical team members, providing active leadership skills across project team and business community. Ability to suggest solutions to the traditional back-office processes as per new digital needs. Innovative thinking that can break down barriers and provide unique solutions. Expert written and verbal communications skills. Attention to details. Strong analytical and conceptual skills; ability to create original concepts and theories for a variety of projects. Trust - Ability to work in an open culture with a positive approach. Flexibility - Ability to accept change and agility. Exceptional interpersonal skills in areas such as teamwork, facilitation, and negotiations. Ability to understand the long-term ("big picture") and short-term perspectives of situations.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. PHI - Training Content Developer Manager - Distribution Channel Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudentials global expertise in insurance and financial services with HCL Group s experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India s first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, To partner us in this mission, we are looking for a talented Reporting to Agency Sales Head We are seeking an Experience d and Creative training content developer to design and develop engaging training content for our health insurance business Partners, Advisors, Employees and customers Key Responsibilities Design & develop comprehensive training content, including modules, courses and assessments, to support the learning needs of advisors, business partners, employees and customers Collaborate with subject matter experts to ensure that training content is accurate , up to date and compliant with industry regulations Apply instructional design principles to create engaging and interactive training content that meets the needs of diverse learners Use story telling techniques and visuals to make complex health insurance concepts accessible and engaging for learners Proficiently use E-learning authoring tools, such as articulate storyline, adobe captivate, or lectora inspire Manage multiple projects simultaneously, prioritize tasks, and meet deadlines Collaborate with stake holders such as agency head, zonal head, product manager and customer service teams, to ensure that training content meets business needs. Qualification & Experience Bachelor s degree in business , Insurance , communication or related fields . MBA or relevant postgraduate qualification is preferred Minimum 5 years of experience in insurance domain , training content development, Institutional design or a related field Familiarity with the health insurance industry, including products, services and regulations Proficiently use e-learning auth oring tools, such as articulate storyline adobe captivate or lectora inspire. Strong analytical and problem-solving skills Excellent communication , project management and interpersonal abilities Professional certification in insurance is plus Skills Customer Relations management Insurance product knowledge Advisor Training and development Regulatory compliance Presentation, problem solving and negotiation Project management Innovation and E learning What we offer Rewarding compensation package Performance-based incentives with high earning potential Career growth and development opportunities, including comprehensive training and mentorship programs Recognition as a vital member of our leadership team Location: Mumbai

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Candidate is to understand LifeAsia application and should be able to enhance and support the application efficiently by doing a proper impact analysis. Principle Accountabilities: Enhancement and maintenance of Core admin system Work closely with other front-end system application team to ensure end-to-end software lifecycle is robust Ensuring the Applications Management function is aligned with company strategy Define and document scope changes during the project life cycle Collaborate with business teams to understand and suggest best efficient solution to cater to business needs Analyze problems and implement appropriate technical solutions Prepare the technical specification Maintain and document the changes Conduct Unit/Integration testing Complete the assignments within the agreed deadline Quality analysis of the programs/system before acceptance testing Work closely with Business Analyst to deliver a robust and error-free application systems Ensure that all development and implementation are compliant with IT governance policy Technical review and quality analysis of the code done by junior members to ensure learning and motivation for subordinates Experience/Skill: Bachelor or Higher Degree in Computer Science and engineering. Minimum 10 years experience in Experience in AS/400, SMART/400 based insurance applications specialized in Life/400, Life/Asia application. Experience in working with LifeAsia SOAP API s Provide a good quality level of SMART/400 based insurance applications. Develops, customizes, enhances, maintains and supports Life/400, Life/Asia, Integral Life Insurance software application system Desirable: Strong analytical skill Strong co-ordination skills required to liaise with counterparts within the Company. Experience in conceptual and functional business process modeling. Knowledge of insurance industry is a plus Relationship management skills Being able to communicate in fluent English Knowledge/Skill: Data Query Language: SQL400 Database: DB2 Development: COBOL400, SMART400

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. In this position, individuals are responsible for designing, creating, and enhancing professional and impactful PowerPoint presentations to effectively communicate and demonstrate business concepts/ideas/updates/plans. The role involves understanding and translating complex data/information into user-friendly slides (using text and visuals) and ensuring that the presentations align with the company s branding guidelines. The specialist is expected to collaborate with various teams to gather, understand and analyze data/information, provide creative input, and deliver presentations that engage the audience and drive the agenda. Key Responsibilities: Understanding, Analyzing and Converting raw information and data from functional teams into impactful, visually appealing and easy-to-follow PowerPoint slides that clearly and effectively communicate the story Responsible for maintaining the core design system including fonts, colors, styles, backgrounds, logos, etc. that are approved for use Refining stakeholders ideas using brand style guidelines to create compelling visual representations Ensuring presentations are error-free and completed with care. Deliver flexible and dynamic deliverables keeping scalability, reusability and follow-up change requests in mind Understanding media: familiarity with diverse types of media, such as PowerPoint, Google Slides, and Keynote Working with Adobe programs: knowledge of Adobe Creative Suite programs such as Photoshop, InDesign, and Illustrator Multi-tasking and delivering within timelines: ability to handle multiple projects and a wide range of tasks while meeting sharp deadlines Job Requirements: Experience: A bachelors degree in graphic design, visual arts, communications, or a related field is preferred 8+ years of experience in graphic design, specifically with a focus on PowerPoint presentation design Demonstrated experience in creating impactful and visually appealing presentations (preferably in PowerPoint) Familiarity with design principles, typography, color theory, and layout composition Experience in working with corporate branding guidelines and maintaining brand consistency across presentations Knowledge/Skill: Proficiency in Microsoft PowerPoint and other design software such as Adobe Illustrator, Photoshop, InDesign or Figma Understanding of visual storytelling and effectively communicating ideas through design Knowledge of industry trends in presentation design and a willingness to continuously learn and adapt Familiarity with different presentation formats and platforms, including online presentations and interactive presentations Ability to create visually engaging slides and design custom graphics. Time management skills to handle multiple projects and meet tight deadlines. Excellent communication skills to collaborate with team members, understand their requirements, and effectively convey design concepts Analytical and Problem-solving skills to address technical challenges, understand raw data/information and optimize presentations for different delivery methods and devices Professionalism and a strong work ethic, including the ability to maintain confidentiality and handle sensitive information appropriately Collaboration and teamwork, fostering positive working relationships with colleagues and stakeholders to achieve common goals Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Role Summary: This role is part of the HR Enablement function, which is responsible for building horizontal capabilities such as Process Excellence, HR Technology, Reporting & Analytics, Engagement & Governance, and Operations & Shared Services. These capabilities will form the foundation of the new HR operating engine for Prudential. This role will be responsible to collaborate with Process owners, Workday support team members and relevant stakeholders to understand their requirements, assessing the impact and implementing leading Workday HCM practices, across all group and local business units. The ideal candidate will have a deep understanding of Workday HCM solution with a proven track record of leading complex projects from initiation to completion, and the ability to collaborate effectively with cross-functional teams. The Workday Functional Lead will be responsible for leading the practice in the following areas: Collaborating with HR and Technology stakeholders to assess and recommend Workday solutions, to establish a streamlined User experience and Service delivery, enabled through Workday HCM. Partner with Workday support Team, to manage day-to-day system support activities. Drive Continuous Improvement and Innovations, driving adoption of Workday HCM Solution. Roles & Responsibilities: Collaborate with HR process owners and relevant stakeholders, to gather & analyse business requirements, deploy and support the desired solution in Workday HCM, as per design specifications. Provide ongoing day-to-day system support and maintenance,for the relevant modules, as per the relevant governance and service delivery protocols. Lead the implementation of new Workday capabilities, for the relevant modules, including; planning, configuration, testing, deployment and adoption of the relevant solution. Conduct solution enablement and training sessions , for relevant stakeholders in driving Workday Adoption across the organization. Stay updated on the latest Workday releases , features, and functionalities, and assess their impact on relevant solutions. Partner with process owners and stakeholders in identifying, deploying and driving adoption of latest Workday capabilities through a defined service improvement framework. Take ownership of developing and maintaining appropriate documentation of Workday support maintenance activities and design changes , for future reference and audits. Instil a Continuous Innovation mindset as a Team Player, by mentoring team members and collaborating with them, to jointly deliver high-quality solution and services to stakeholders. Stay abreast of Industry trends and advancements through Workday releases, features, and best practices, and recommending enhancements aligned to the organization needs Skills & Requirements 5+ years of experience working as a Workday Reporting lead or in a similar role. Excellent problem-solving abilities and analytical thinking, to proactively assess and resolve day-to-day issues, and independently drive initiatives to improve Workday Solution and services. In-depth knowledge of overall Workday solution with relevant Workday certifications/ accreditations, and hands-on experience in implementing and optimizing Workday HR solutions from Design to Deploy . Working knowledge of overall Workday solution and Workday modules; Human Capital Management (HCM), Absence, Talent Management, Compensation / Advanced Compensation management, Recruitment, Benefits, others. Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions and communicating complex technical concepts to both technical and non-technical audience. Excellent communication and interpersonal skills, with the ability to effectively engage with team and stakeholders at all levels and across geographies and cultures. A commitment to continuous learning and driving improvement. Workday certification(s) in relevant modules is preferred, but not mandatory.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudentials global expertise in insurance and financial services with HCL Group s experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India s first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner us in this mission, we are looking for a talented Pre-Underwriter located at Mumbai. Executive / Sr Executive Pre-underwriting As a Pre-underwriter, your typical week might include the following. Tele/Video Underwriting Calls: Medical history questionnaire extraction precisely and comprehensively through conversation on a recorded line in an Audio or Video tools Medical Record Follow-Up: Proactively contact customers to follow up on the submission of past medical records. Drive timely and complete submission of all required documentation. Medical Summarization: Data entry of the medical records, test values and create summary of the case (like case history summarization) Portability Proposal & Document Review: Review portability proposals and associated documents for completeness and accuracy, identifying any discrepancies or missing information that needs to be addressed with the customer. Counter-Offer Management: Clearly explain counter offers to customers, addressing any queries or concerns they may have. Persuade customers to accept counter offers through effective communication and follow-up. Proposal Decline Handling: Compassionately and clearly explain the reasons for proposal declines to customers. Provide detailed explanations and, where possible, offer alternative solutions or guidance. You could be the right candidate if you Graduates from paramedical background (Nursing/pharmacy or Sciences background) Basic Understanding of Medical Terminology and interpreting medical records Basic understanding of medical codes ICD and Procedure (Good to have) Have excellent verbal communication skills Having basic computer knowledge Proficiency in English and Hindi is a must (additionally 1 or more regional language is preferrable) 1-2yrs of experience in insurance Underwriting / Tele MER calling (good to have) This could be the gig for you if you Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas. Like working in a culture where everyone can see what others are doing. Take help from others when they are stuck and encourage others when there are setbacks. Take full responsibility for your team s contribution output while thinking wing-to-wing across the organization. Have Medium to high medical terminology and knowledge with great collaborative and summarization skills Passionate about building something best-in-class processes from scratch Are passionate about leveraging digital tools to transform customer experience Location: Mumbai Title: Executive-Pre-Underwriting Reporting to: Manager - Underwriting

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Program Lead to join our Program Governance team in Mumbai. We are looking for exceptional talent with a passion for transforming the health insurance experience in India. If you have a deep and thorough understanding of the current state of the industry and a clear vision of what a transformed future could be like, for the scope detailed in this job description, we are eager to speak with you! As Program Lead, your typical week will include the following... Partner key workstreams across the organisation in strategic design of key initiatives across people, partner, process and technology. Act as a versatile problem solver to partner teams in address challenges across multiple functions, often navigating unclear scenarios to drive practical, strategic solutions. Collaborate closely with cross-functional teams including Proposition, Actuarial, Service Experience & Operations, Technology, Finance, Distribution, Marketing, Risk Management including Business and Portfolio Management, Operations and other relevant departments Define Program requirements, priorities and build End-to-End Program and Project plan. Foster winning partnerships with key stakeholders across the organisation, including leaders, colleagues across all workstreams, external partners, ensuring effective communication and alignment of Program objectives. Drive strategic design & implementation to achieve organisation goals with attention to differentiation, user journeys accounting for health insurance market dynamics. Ensure that all workstreams deliver target organisation capabilities on time and with high quality Identify and build sound program plans to create the optimal governance environment to design and implement in a startup culture. Accountable for identifying, designing and leading the program roadmaps with key workstreams. Monitor program progress and performance against established metrics, making necessary adjustments to ensure successful outcomes. Identify and manage risks and issues that may impact program timelines, financials, or deliverables. You could be the right candidate if you have strong knowledge of insurance domain including but not limited to insurance products, regulation, operations process, technology platforms and insurance eco-system partners proven experience in delivering organisation level initiatives and programs at scale 10-12 years of experience in insurance The ability to thrive in fast-paced, highly complex environment and navigating between competing priorities strong strategic thought leadership and problem-solving skills with ability to solve unstructured and complex business problems Exceptional consultation, communication, and relationship management skills to lead, influence and work closely with a large audience of partners at various levels of seniority and crossfunctional partners Excellent project management and organizational skills with a demonstrated ability to build results driving relationships Proven ability to consistently and positively contribute in a high-paced, changing work environment with the ability to prioritize multiple functions and tasks and manage work time efficiently. Excellent leadership and communication skills with the ability to influence and collaborate with stakeholders at all levels. Demonstrated analytical and problem-solving skills, with the ability to analyze data, understand trends and develop recommendations for action based on the analysis This could be the gig for you if you Have built best-in-class processes from scratch. Are passionate about leveraging digital tools to transform customer experience. Are passionate about consumer behaviour and culture; enjoy spending time with customers to understand what they really need. Have an attentive ear to listen to new ideas. Join hands with other colleagues to solve for the customer. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your team s contribution output while thinking wing-to-wing across the organization. Location: Mumbai Position: Program Lead