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BMW TechWorks India
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HWVE_Operations Expert

HWVE_Operations Expert

BMW TechWorks India

6 years

5 - 9 Lacs

chennai

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

service management stack development itil communication strategies support monitoring iis python scripting script troubleshooting efficiency leadership automation agility documentation consistency compliance oracle sql server postgresql query logging linux deployment patching apache patch aws github iam powershell versioning networking firewall testing nagios jira test confluence reporting visualization tableau power devops java glassfish

Work Mode

On-site

Job Type

Part Time

Job Description

Skills

Skill

IT SERVICE MANAGEMENT

FULL STACK DEVELOPMENT

ITIL

PEOPLE MANAGEMENT

HIGH IMPACT COMMUNICATION

Minimum Qualification

B.TECH/B.E

Job Description

Role

Operations Expert

Visit our website bmwtechworks.in to know more.

Location

Bangalore/ Chennai

Experience:

6 – 8 Years

Number of openings

What awaits you/ Job Profile

Implement operational strategies, policies, and procedures.
Manage day-to-day operations to meet production targets.
Enhance productivity, particularly in onPrem operations.
Support backend development for client applications.
Set up infrastructure monitoring and alerting systems and develop dashboards.
Manage Microsoft IIS and batch jobs operations.
Utilize initial Python experience for scripting and automation.
Coach and support team professional growth.
Support script troubleshooting and optimization.
Manage updates from old to new infrastructure.
Propose efficiency improvements.
Participate in application cloud migration.

What should you bring along

5-8 years experience in Operations Management, with strong leadership and organizational skills.
Have managed day-to-day operations of IT service delivery, including incident management, problem resolution, change management, and service request fulfillment.
Knowledge of ITIL best practices and frameworks to standardize operational processes and improve service efficiency and effectiveness.
Lead regular performance reviews and assessments to identify operational bottlenecks, inefficiencies, and areas for improvement.
Experience optimizing through automation of manual processes, streamlining workflows, and enhancing operational agility and scalability.
Develop and maintain operational documentation, including procedures, policies, and knowledge articles, to ensure consistency and compliance with industry standards.

Must have technical skill

Experience with ticketing tools like Service Now or BMC ITSM Remedy for incident, change and problem management.
Operations experience in Payara on Linux
Scripting and automation expertise for On Premise infrastructure.
Infrastructure monitoring, alerting systems, and dashboards setup.
Proficiency with Microsoft IIS and batch jobs.

Oracle, SQL Server, PostgreSQL: Query execution, administration, monitoring, Patches, Upgrade, Performance analysis
Windows Servers: Install/Update services/servers, logging/monitoring, IIS administration, patching
Linux Servers: Logging, deployment, patching, create, delete, check files, including server log file
Server Side: Apache and Payara configure, patch, deploy, monitor
AWS + SCP: Monitoring (CloudWatch) / troubleshooting (S3, EC2, RDS, etc.) + deploy (Github Actions) if needed;
AWS CDH: create, manage use case, user management, queries in athena
IAM + LDAP
PowerShell / CMD: Automation, scripting, client versioning (+deployment), repetitive tasks
Networking: Application / DB / server firewall administration
MQ: Application monitoring, administration, troubleshooting
Testing: SoapUIMonitoring = Nagios + Grafana
management
JIRA: Create user stories/tasks/PBIs/defects and document them + Testing (smoke tests, test executions, etc.)
Confluence: Documentation

Good to have Technical skills

Reporting/Visualization tools like Tableau / Power BI.
Basic experience with Python.
Familiarity with cloud-based operations and DevOps practices.
Experience with Java and GlassFish platform.
Jira/Confluence

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