Human Resources Specialist

As a key member of the Amaavi Experiences team, you will have the opportunity to contribute to our mission of crafting luxury, hassle-free journeys that create lifelong memories for travelers. We are on the lookout for an individual who shares our passion for efficiency, quality, and fostering a positive work culture. Your primary responsibility will be to oversee CRM management, maintain quality standards, streamline operational processes, and enhance our people operations. This multifaceted role combines elements of operational excellence with human resources management to ensure that our teams operate efficiently, adhere to policies, and uphold a culture of high performance. In the realm of CRM and process excellence, you will take charge of optimizing our CRM system to ensure accuracy, usability, and insightful reporting. Conducting regular process quality audits will be crucial in maintaining our company's high standards of deliverables. Additionally, you will be tasked with tracking project timelines, identifying and eliminating bottlenecks, and ensuring timely project delivery. Your role will also involve generating actionable reports and dashboards to provide insights into efficiency, quality, and overall output. Continuous improvement will be a key focus area, where you will identify opportunities for enhancing processes to boost speed, accuracy, and client satisfaction. On the HR and culture front, you will oversee attendance and leave management, ensuring compliance with policies while tracking attendance and processing leave requests. Upholding fairness and consistency in policy enforcement will be essential, as will fostering a high-performance, collaborative work environment that aligns with our company values. Supporting employee engagement initiatives to enhance motivation, communication, and team alignment will also fall within your purview. To thrive in this role, you should hold a graduate degree, with an MBA in Human Resources being preferred. Demonstrated experience in CRM systems, process improvement, or operational excellence is required, along with a solid understanding of HR processes, attendance tracking tools, and policy enforcement. Proficiency in Google Sheets is a must, and familiarity with platforms such as Odoo, Airtable, or HubSpot will be advantageous. Strong communication and interpersonal skills are essential, as you will be guiding and influencing teams. Your organizational skills, discipline, and commitment to both quality and people success will be key to your success in this position. We are seeking a results-driven professional who can adeptly balance systems thinking with effective people management. A problem-solver who thrives on optimizing workflows and upholding high standards will excel in this role. As a culture-builder, you will play a pivotal role in ensuring that our workplace remains efficient, fair, and motivating. Confidence in data-driven decision-making and interpersonal leadership is crucial for this position.,