Human Resource Practitioner

Job Description

SUMMARY Role Title: Payroll Administration Associate Career Level: Level 12 Job Role / Purpose of the Job: The Payroll Administration Associate is responsible for providing client services for Payroll Administration to ensure accurate completion of tasks and maintenance of resource efficiencies. This role involves close collaboration with Delivery Services Management to identify and escalate client issues, obtain and confirm pending information/documentation, and add and amend transaction information to client/systems to uphold current visible HR records for the client. Primary Responsibilities / Accountabilities: Interpret and analyze client processes in accordance with business rules. Execute the full range of processes accurately and in a timely manner as a hands-on processor. Escalate issues and seek advice when encountering complex issues/problems. Adhere to Work Instructions while processing and identify any anomalies in Work Instructions/process documentation. Participate in client conference calls, as needed, and manage appropriate documentation. Conduct "Root Cause Analysis" on issues faced and propose appropriate corrective actions for current remediation and future control. Recommend process improvement ideas to reduce time, improve accuracy, or enhance controls. Understand existing matrices in the process, improve the measurement system, and update process metrics daily while maintaining MIS. Demonstrate the highest level of customer service and attention to detail to resolve outstanding issues. Ensure assigned tasks are completed accurately and in a timely fashion while maintaining the security and confidentiality of client data. Actively participate in team activities and organizational initiatives. Functional Competencies: Knowledge of Payroll Processes. Proficiency in MS Office/Excel Skills. Strong command of written and verbal English language. Knowledge of SuccessFactors would be a plus. Education Qualification: Bachelor’s degree (Any discipline). Experience: Essentials: 1 - 2 years of business experience with a Payroll Management background. Desirable: Exposure to the BPO industry. Skills / Knowledge: Strong customer orientation with a high level of responsiveness to urgent requests or troubleshooting. Resilient and able to work under pressure. Organization and prioritization skills to deliver as per deadlines. Attention to detail and quality-driven in communications and all system transactions. Demonstrate high levels of confidentiality. Teamwork and collaboration. Multi-cultural awareness. Flexibility to work in shifts. Requirements Education Qualification: Bachelor’s degree (Any discipline). Experience: Essentials: 1 - 2 years of business experience with a Payroll Management background. Desirable: Exposure to the BPO industry. Skills / Knowledge: Strong customer orientation with a high level of responsiveness to urgent requests or troubleshooting. Resilient and able to work under pressure. Organization and prioritization skills to deliver as per deadlines. Attention to detail and quality-driven in communications and all system transactions. Demonstrate high levels of confidentiality. Teamwork and collaboration. Multi-cultural awareness. Flexibility to work in shifts. Benefits Salary: 40,000/- CTC/Month PF provided Both way cab facility provided.