Human Resource Manager

HR Manager – PenakaKred Pvt LtdLocation: Koramangala, Bengaluru (On-site) Employment: Full-time | Experience: 5–10 years (BFSI/BPO/Collections preferred) Reports to: COO/Director – Operations About PenakaKredPenakaKred is an AI-powered, ethical debt-collection partner for banks/NBFCs/fintechs. We blend AI orchestration with agent-assist and compliant omnichannel operations. Role SummaryOwn the end-to-end people charter—hiring, onboarding, performance, compliance, payroll, engagement, and culture—for a fast-scaling collections operation (tele-calling, field, legal desk, and AI ops). Build processes that are RBI fair-practices & DPDP-ready, data-driven, and audit-proof. Key ResponsibilitiesTalent Acquisition: Workforce planning; hire tele-callers, team leads, field executives, QA, HR ops; manage ATS, referrals, agencies; TAT-driven closures. Onboarding & Induction: Offer letters, BGV, DRA-cert tracking, joiner kits; run day-1 induction with compliance modules (RBI fair-practices, DPDP, POSH). Policies & Compliance (India): Draft/maintain HR policy handbook; ensure adherence to Shops & Establishments, EPF, ESI, PT, Bonus, Gratuity, POSH, leave/attendance; audit preparedness with complete trails. Payroll & HRIS: Monthly payroll inputs (attendance, OT, incentives), CTC structuring, F&F maintain HRIS and personnel files. Performance & L&D: KRAs/KPIs, appraisal cycles, PIP; training calendars (soft skills, collections etiquette, stress management, compliance). Engagement & Culture: R&R programs, pulse surveys, townhalls; drive ethical, borrower-dignity-first culture. Grievance & Discipline: Case handling, investigations, disciplinary actions per policy; POSH ICC coordination. WFM & Roster Management: Shifts, weekly offs, shrinkage control for dialer ops; attendance hygiene. Health, Safety & Well-being: EAP initiatives, burnout prevention for calling teams. Vendor Management: Recruiters, training vendors, background checks, insurance, payroll partners—SLAs & cost control. Exit Management: Resignations, F&F, experience letters, exit interviews & retention insights. Success Metrics (KPIs)Time-to-fill & offer-to-join ratio 90-day new-hire retention and monthly attrition % Payroll accuracy (0 defects), on-time compliance filings Training coverage & certification completion rates Attendance hygiene (regularization < target) Employee engagement score & grievance TAT Audit score (documentation & statutory) QualificationsMBA/PGDM in HR (or equivalent). 5–10 years in HR generalist/HRBP; strong preference for BFSI/BPO/collections/contact-center. Working knowledge of Indian labor laws, POSH, DPDP basics, RBI fair-practice norms in collections context. Hands-on with HRIS/ATS, payroll, MS Excel/Google Sheets; comfort with dashboards & HR analytics. Excellent communication (English + Kannada/Hindi preferred), stakeholder mgmt, and conflict-resolution skills. Nice to HaveBuilt HR processes from scratch in a scaling startup. Exposure to dialer/WFM environments and incentive programs. Experience running L&D for tele-collections etiquette & compliance. Work Schedule & BenefitsStandard hours with roster flexibility for ops needs; occasional Saturdays. CTC: As per industry; incentives/medical as applicable. How to ApplySend CV to [careers@penakakred.com] with subject “HR Manager – Bengaluru” or WhatsApp [73966 67670].