HROPS_SME_NEW

Job Description

Job Purpose The primary objective of this role is to support the HRO lifecycle activities from Hire to Retire The key expectation from this role is to manage the Data entry & Pre-Payroll activity in the ERP tools prescribed by the company for MEA Region which includes processes like New Hire setup, Payroll Inputs, Termination and Attendance Mgmt., Data Management, Direct deposit, Payrate change in system, while maintaining the right SLAs for the process in terms of TAT & Accuracy and perform team audits for critical activities. Duties/ Responsibilities Good working knowledge under HRO – H2R domain. Experience on managing transactions on different HR ERP’s (SAP , Workday similar tool is desirable). Ability to deliver high quality levels and self-audit work and team audit work Maintain the required SLAs with respect to TAT and Accuracy Experience of handing emails queries and problem resolution. Strong written and comprehension skills. Basic cadence of following the Goals and achieving the same. Knowledge of HR processes and practices – New Hire, Employee Data management & Termination etc’s. Ability to work with a diverse group of employees and individuals. Strong knowledge of Microsoft Word, Excel, PowerPoint. Demonstrate Customer Orientation Ability to answer inquiries on own initiative by effective use of relevant written data and information. Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution Develop process excellence in Operation activities Create & update all required process documentation (process maps and SOPs) within agreed timeframes on the defined support tool. Manage assigned part of the process according to AMH methodology and/or agreed transition plan Teamwork Collaborate with team members to enhance overall performance and ensure adherence to quality standards Provides support identifying and eliminating errors, fostering zero-defect culture Engages in continuous professional development to stay updated on best practices, industry standards, and quality methodologies Demonstrates strong interpersonal and communication skills to effectively manage relationships with team members and clients Strong interpersonal people management skills & client management skill. Time Management Responds promptly and thoroughly to requests, findings, and communications Effectively manages multiple tasks ensuring timely completion with accuracy Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards Meets 100% of external deadlines. Qualifications Bachelor’s degree required 5+ - 8 Years of Experience in HRO domain Strong process knowledge in workforce administration/Employee data administration Strong written & verbal communication skills required Exhibits consistent quality control in work Exhibits an understanding of specific channels or vertical markets as required by job function Experience in the same domain, worked in relevant industry Must have skills Experience in HRO domain Hire to Retire Experience in MEA region Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members Demonstrates proficient expertise in MS Office (Word, Excel, PowerPoint) Good to have skills Lean Certified would-be a plus Show more Show less