HR Service Delivery Specialist

Skill required: Employee Services - Employee and Labor Relations
Designation: HR Service Delivery Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being. Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.
What are we looking for? Essentials: • Bachelor’s degree (Any decipline) Desirable: • Postgraduate in human resources or related discipline • Certification in Success Factors Employee Central Module • HR Domain Certification •Essentials : • 8+ years of HR Experience • 6+ years experience in Employee & Org Data Management experience preferably on a Cloud ERP. • Experience of working on HCM system •4+ years of Client / stakeholder engagement in outsourcing environment Desirable : • Working knowledge of Success Factors Employee Life Cycle Processes • New process transition • Excellent Team Management Skills • Strong MS Office and Excel skills • Continuous improvement mindset & Proficiency in Business Excellence Practices • Extensive and demonstrable experience of HR Processes especially Employee workforce Mangement, Performance management, Leave and Exit Administration • Previous experience of working on HCM systems preferably cloud based like Workday, Successfactors, Oracle etc. • Business Process Implementation • Working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) - Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format • Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. • Proven track record of leading HR Operations team. • English language proficiency: Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly • Proven experience of continuous improvements
Roles and Responsibilities: • Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives. • Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved. • Manage and improve people performance and align them with organizational goals and objectives. • Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives. • Participate actively in Team & Organization wide initiatives. • Monitoring the voice of the customer through surveys and other means of communication. Work through the development areas as voiced by the client, Third parties or Accenture stakeholders. • Encourage and drive continuous improvement measures on day-to-day basis by identifies & implementing improved/innovative/ re-engineered work processes • Communication, training and implementing relevant Process knowledge change/updates to the team. • Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). • Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards • Monitor/measure performance through regular process reviews of metrics • Demonstrate the knowledge & subject matter expertise to help resolve issues. • Be a Process Expert & maintain all process documentation or work instructions to include all process updates per current process flows. • Create a logical plan, realistic estimates and schedule for an activity or project segment. • Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery • Independently identify and resolve complex issues/problems within own area of responsibility. • Responsible for team members performance evaluation and career counseling through regular performance feedback • Perform Talent Review to analyze training needs of team members & and ensuring consistent learning. • Ensure succession planning for critical team members & sufficient back up planning & development of successors. • Manage attrition and implement retention strategies. • Manage and improve people performance and align them with organizational goals and objectives • Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve Business Excellence