HR & Operations Manager

Job Title: HR & Operations Manager

Location: Assigned City / Zone / Regional Office (Office + Field-Based)
Employment Type: Full-Time
Experience Required: 4–8 Years in HR and/or Operations Management

Role Overview

The HR & Operations Manager is a dual-role leadership position responsible for overseeing both the human resources and field operations functions within HandysCompany. The role demands strategic coordination between hiring, training, compliance, and technician field service delivery to ensure operational efficiency, team stability, and customer satisfaction.

This position is ideal for candidates who can manage teams, enforce discipline, and drive service quality in fast-growing startup environments.

Key ResponsibilitiesA. Human Resource Management

• End-to-end recruitment of technicians, coordinators, and field staff.
• Conduct onboarding, KYC verification, ID card and uniform issuance.
• Schedule and coordinate internal training and orientation programs.
• Maintain accurate records for attendance, leave, salary, and performance.
• Address staff grievances, resolve disputes, and implement disciplinary action.
• Ensure adherence to HR policies and compliance with local labor laws.
• Conduct monthly HR audits and documentation reviews.
• Plan employee engagement initiatives and recognition programs.
• Manage resignations, terminations, and exit processes.
• Collaborate with regional HR leadership for policy implementation and reporting.

B. Operations Management

• Assign daily service tasks and coordinate with technicians through app or manual schedules.
• Ensure service delivery quality, punctuality, and technician compliance.
• Conduct routine field inspections and manage on-ground escalations.
• Supervise and monitor technician discipline, dress code, ID usage, and behavior.
• Maintain records for material distribution, tool usage, and app-based tracking.
• Resolve service-related issues and communicate effectively with the call center and support teams.
• Maintain daily operational reports and submit weekly summaries to the Zonal or Regional Head.
• Lead the city-level or zonal expansion planning in coordination with the Head Office.
• Train field coordinators and ensure standard operating procedures (SOPs) are followed.
• Monitor technician performance and suggest bonus/incentive recommendations to HR.

Qualifications and Skills

• Bachelor’s or Master’s degree in Human Resource Management, Business Administration, Operations Management, or a related field.
• 4–8 years of experience in human resources, field operations, or a similar dual-role environment.
• Experience managing a blue-collar workforce or service technicians is mandatory.
• Sound knowledge of Indian labor laws, HR compliance, and field workforce management.
• Strong leadership and interpersonal communication skills.
• Proficiency in Hindi and English is required. Knowledge of regional languages is a plus.
• Comfortable using Google Sheets, mobile-based tracking systems, and basic office tools.
• Problem-solving mindset with a hands-on approach to team and service management.

Reporting To

• Zonal Head or Director of Operations
• Matrix reporting to Head – Human Resources

Work Schedule

• 6 working days per week with 1 rotational weekly off.
• Flexible working hours depending on service and training demands.

Compensation

• ₹35,000 – ₹40,000 per month based on location, seniority, and operational team size.
• Includes travel allowance, mobile reimbursement, and performance-based incentives.

Benefits

• Mobile and field travel reimbursement.
• Uniform, ID card, and official communication access.
• Growth opportunities into Regional Operations or HR Head roles.
• Performance-based bonus eligibility.
• Access to startup certifications, training programs, and government-aligned skilling projects.

Company Overview

HandysCompany is a Startup India-recognized home service network operating across metro cities, small towns, and villages. It offers free home service subscriptions, technician training, and digital employment solutions. The company is committed to creating skill-based livelihood opportunities while maintaining the highest standards of customer satisfaction.

Job Types: Full-time, Part-time, Permanent, Fresher, Internship, Contractual / Temporary, Freelance

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekend availability

Supplemental Pay:

• Yearly bonus

Work Location: In person