Job
Description
Overview: About Enerpac Tool Group Enerpac Tool Group is a premier industrial tools and services company serving a broad and diverse set of customers in more than 25 countries. The Company’s businesses are global leaders in high pressure hydraulic tools, controlled force products and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Menomonee Falls, Wisconsin. Enerpac Tool Group trades on the NYSE under the symbol “EPAC”. Our vision is to be our customer’s preferred partner through relentless innovation of industrial tools and services that help them safely and reliably tackle their toughest jobs around the world. For further information on Enerpac Tool Group and its businesses, visit the Company's website at https://www.enerpactoolgroup.com/ At our company, we believe that in-person collaboration fuels innovation, strengthens relationships, and cultivates a dynamic culture where careers flourish. Our current in-office schedule is 3 days a week providing opportunities for meaningful connections and teamwork. Starting September 1, 2025, we will expand our in-office presence to Monday through Thursday, with Friday as an optional work-from-home day, offering flexibility while maintaining a strong office culture. To support a professional and comfortable work environment, our dress code is always Business Casual. Business Contribution: As a Human Resources (HR) Operation Representative, you will serve as the frontline contact for all HR-related inquiries and requests within our organization. Your two primary responsibilities will be to 1) provide exceptional customer service and support to employees and managers, ensuring their HR needs are efficiently and accurately met and 2) manage employee records and data within our HR systems. This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation, and communicating the resolution and escalation to the customer, consistent with Service Level Agreements (SLAs). Maintains, updates, and retrieves information housed in the Enerpac Human Resources Information Systems (HRIS) and other HR systems. Provides employee data as needed using various report writing tools. This role requires a high level of professionalism, attention to detail, and an understanding of HR policies and procedures. What you will do: Serve as the initial point of contact for employees and managers seeking HR assistance. Respond promptly to inquiries via phone, email, or in-person, providing accurate and timely information. Process various HR transactions which may include entering employee data and changes, benefits administration, payroll inquiries, and time-off requests accurately and efficiently using our HRIS (Human Resources Information System) and other HR systems. Maintain accurate and up-to-date employee records, ensuring confidentiality and compliance with data protection regulations. Inputs, maintains, and updates employee data, within required time frames for pay periods based on the effective date of information. Generate HR reports and metrics as needed. Perform duties with a high degree of urgency in a frequently changing, fast paced environment. Ensure strict confidentiality of all work and information, based on company policies and procedures. Meet established performance criteria and required service levels. Address and resolve first tier HR-related issues and concerns raised by employees or managers utilizing various resources, escalating complex matters to the appropriate HR team member when necessary. Work with HR team to resolve questions relating to employee data and any issues that arise from calls or email inquiries. Provide follow-up and status updates to employees and managers. Provide guidance and assistance to employees on HR self-service tools, including employee portal and HRIS systems. Guide employees and managers to additional resources, including documented Enerpac HR policies, procedures, information, and reference materials. Stay informed of Company and department policies and procedures. Serves as quality control for all data entered in the HRIS. This includes identifying errors in work that has been submitted by others for entry into the HRIS and independently correcting those errors when appropriate. Reviews submitted information or documents for data entry to ensure compliance with organization policies and practices and resolves issues identified with system and HR leaders. Identify opportunities for process improvement and contribute to the development and implementation of streamlined HR service delivery solutions. Identify unexpected results or process defects and work with the HR Shared Services Lead to resolve. Maintain and update HR Shared Services processes and resource materials as necessary. Assists with HR system testing and upgrades as needed. Support other HR projects and/or initiatives as needed. What makes you an ideal candidate: High school graduate or equivalent required. Associate or bachelor’s degree in human resources, Business Administration, or related field preferred. 3 to 5 years of experience in HR Shared Service Environment. General understanding of HR policies and procedures preferred. Demonstrated written, verbal, and interpersonal skills. Ability to maintain confidentiality and handle sensitive information with discretion. Demonstrated ability to utilize Microsoft Office computer applications for email, reports, documents, presentations, charts, spreadsheets, and correspondence. Proficiency in an HRIS environment preferred. Demonstrated dedication to excellence in customer service and support. Strong organizational skills and attention to detail. Ability to work effectively in a fast-paced environment and handle multiple priorities simultaneously. What we offer Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees. Benefits & Perks vary by Country. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please reach out to us at: recruiter@enerpac.com If you’re looking for a unique, exciting career with variety and potential for growth, Enerpac Tool Group offers challenges & extraordinary rewards for people on a global scale. Never Compromise – choose ETG!
