HR Manager

As a Group Leader - Human Resources at our company, you will play a crucial role in managing a large and complex site/location. Your focus will be on customer-centricity, team growth, well-being, and operational rigor. Your strategic vision and thought leadership will be essential in driving the business goals and executing key HR initiatives that impact the organization. **Key Responsibilities:** - Handle complete generalist activities, HR initiatives, employee retention, and employee engagement for the location. - Provide strategic direction to the team and effectively implement Human Resource strategies. - Lead the development, implementation, and management of an effective employee lifecycle. - Foster positive relationships with the Customer base and ensure effective delivery of employee processes. - Drive team development and integration of HR functions. - Collaborate with the leadership team to develop and implement HR strategies for business growth and employee engagement. - Drive culture change for the location aligning with Concentrix cultural values. - Create a culture of open and proactive communications to maximize employee potential. - Implement employee engagement programs and surveys. - Manage employee compensation, benefits, and reward programs in collaboration with HR Centers of Excellence. - Mentor, coach, and provide expertise to senior management. - Implement HR management strategies related to policy/practices, performance management, compensation, diversity and inclusion, and employee relations. - Develop direct reporting staff. **Profile & Experience:** - ITES/BPO industry experience is a must. - Preferably 13+ years of relevant HRBP experience in third-party business process services companies. - Experience in leading teams in a fast-moving, customer-centric environment. - Ability to solve complex problems through industry best practices. - Well-versed with HR generalist responsibilities. - MBA/PG degree preferred. **Additional Details:** - Job Types: Full-time, Permanent **Benefits:** - Health insurance - Provident Fund **Schedule:** - Day shift **Experience:** - HR Manager: 3 years (Required) - HR Generalist: 3 years (Required) **Language:** - English (Required) **Work Location:** In person Your role as a Group Leader - Human Resources will be instrumental in driving the HR initiatives and strategies for the location, fostering employee engagement, and contributing to the overall growth of the organization.,