6 Operational Rigor Jobs

We are seeking a dynamic people leader with a clear understanding of the bigger picture, capable of balancing strategic vision and thought leadership with execution excellence. As the Group Leader - Human Resources, you will play a crucial role in scaling our operation and organization while focusing on customer-centricity, team growth, well-being, and operational rigor. You will be responsible for managing a large, complex site/location, working closely with senior operations leaders to strategize business goals and execute key HR initiatives. Your key responsibilities will include overseeing generalist activities, HR initiatives, employee retention, and employee engagement at the location. You will provide strategic direction to the team, effectively implement HR strategies, and ensure the development and management of an efficient employee lifecycle. Acting as a liaison between Human Resources and business operations leaders, you will drive positive relationships with the Customer base and facilitate the delivery of employee processes. Collaborating with the leadership team, you will develop and implement short and long-term human resources strategies to drive business growth and enhance employee engagement. By partnering with senior management, you will lead culture change initiatives, aligning with Concentrix cultural values, and fostering open communication across all levels of the organization. Additionally, you will oversee the implementation of employee engagement programs, manage compensation and benefits, and provide mentorship and guidance to senior management. To be successful in this role, you must have ITES/BPO industry experience and at least 13 years of relevant HRBP experience in third-party business process services companies. You should be familiar with leading teams in a fast-moving, customer-centric environment and possess the ability to solve complex problems independently. An MBA/PG degree is preferred, along with expertise in HR generalist responsibilities. This is a full-time, permanent position with benefits including health insurance and provident fund. The work schedule is during day shifts, and proficiency in English is required. The role will be based in person at the specified location.,

BlitzenX is looking for a strategic Senior Director to lead the Guidewire Go-To-Market (GTM) Delivery Team. As the Senior Director, you will be responsible for driving end-to-end execution across technical onboarding, early delivery, and strategic account growth for new Guidewire clients. You will lead a cross-functional GTM pod consisting of a Project Manager, Technical Leads, a Senior Business Architect, and QA Engineers, acting as the anchor point for early-stage delivery and long-term revenue expansion. This role is ideal for senior professionals with a unique blend of technical expertise, sales intuition, and operational rigor. You will be responsible for defining and scaling a GTM playbook, leading the onboarding and mobilization of new Guidewire accounts, building a network of stakeholders, and driving joint account planning and demand generation activities. Additionally, you will work closely with Sales, Practice Leadership, and Client Partners to grow each new client account and identify opportunities for cross-sell and upsell. As the Senior Director, you will also be responsible for owning full cycle delivery, team formation and enablement, technical and operational excellence, stakeholder engagement, reporting, talent development, and operational KPIs. Required qualifications include technical mastery in Guidewire, sales acumen, leadership skills, and operational aptitude. This role offers full ownership to lead GTM delivery and growth for new clients, end-to-end ownership of the GTM lifecycle for Guidewire, high visibility across various departments, and the opportunity to influence the future of the Guidewire practice at BlitzenX. Nice to have qualifications include experience in consulting or scale-up environments and relevant certifications. Join BlitzenX to showcase your ability to deliver outcomes and grow business in a high-performance, no-excuses culture.,

As the Lead at Social Eye Foundation, you will be responsible for taking full ownership of the organization's initiatives. You will need to be a strategic thinker with leadership experience, a passion for social impact, and the ability to scale programs effectively through partnerships, innovation, and operational excellence. Your key responsibilities will include defining and evolving the long-term vision, goals, and roadmaps for Social Eye Foundation initiatives. You will be in charge of ongoing initiatives like the Computer Lab Program, from planning and execution to tracking outcomes. Additionally, you will engage with corporate partners for CSR funding, sponsorships, and support, as well as prepare and deliver compelling presentations and proposals to potential partners and donors. You will need to establish and manage processes for scaling programs across different locations, develop tracking systems for monitoring and reporting impact, and bring in fresh ideas, structures, and approaches to enhance outcomes and efficiency. Leveraging technology and data to create scalable and sustainable models will also be a part of your role. Collaboration with volunteers, educators, and implementation partners is crucial, as well as maintaining transparent and regular reporting to the board/founders. Your role will require a combination of strategic thinking, operational excellence, partnership development, innovation, and effective communication with stakeholders to drive the mission and impact of Social Eye Foundation.,

About MetaMorph: We at MetaMorph, empower startups to scale and innovate by placing people at the centre of their strategy. With a proven track record of supporting over 220 startups, we specialise in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle360. NOTE : The budget for this role is upto 22 LPA. About Our Client Our client is a fast-growing player in the EV/Infra-Tech sector , building the backbone of clean and accessible mobility across India. With rapid city-level expansion underway, scaling a high-quality workforce is mission-critical to success. As the organization grows from a few hundred employees to 1000+ in under 2 years, the challenge lies in building a talent and people engine that matches the pace of operations. The Role: Sr. TA, Ops & HRBP Were hiring a Head of TA & Ops to solve a uniquely hard and meaningful problem: Hiring and retaining hundreds of high-quality blue/grey collar team members at speed while navigating high attrition, regional spread, and rising quality benchmarks. This isnt a plug-and-play sourcing role. This needs a first-principles builder who can rethink how India hires and manages a large, distributed frontline workforce in EV infrastructure. What Youll Do Own end-to-end hiring for frontline roles: field operations, ground staff, site managers, technicians, and customer-facing teams. Build alternate hiring engines : ITIs, skill councils, NGOs, rural sourcing, gig-to-full-time pipelines, referrals, and vendor networks. Set up systems to scale without compromising quality focusing on processes, not hacks. Drive funnel excellence: TAT, cost/hire, source mix, offer-to-join ratio, and early retention. Act as an HRBP partner to business teams, aligning hiring with workforce planning, culture, and performance. Lead a lean, high-performance TA & Ops team with speed, ownership, and execution discipline. What Were Looking For 610 years of experience in Talent Acquisition / People Ops across scale-heavy industries (EV, logistics, manufacturing, QSR, retail, hospitality, cloud kitchens). Proven success in frontline / volume hiring and workforce operations. Systems-first thinker with analytical rigor and creative problem-solving. Deep empathy for the workforce, with a passion for building careers, not just jobs . Strong operational rigor and execution mindset. Why This Role Matters Were scaling fast. But not at the cost of people or culture. Youll build the talent + people engine that powers Indias EV transition helping thousands of young people create sustainable careers while driving one of the countrys most exciting growth stories. Show more Show less

You will be responsible for leading a growing team of platform enablement specialists in the Managed Services function at Mindtickle. Your role will focus on ensuring delivery success, operational excellence, team development, and future growth in an AI-augmented environment. Your key responsibilities will include: - Ensuring a gold standard delivery experience across all Managed Services engagements. - Overseeing day-to-day operations including migrations, user ops, module setup, reporting, and more. - Tracking and improving SLA compliance, QA consistency, and delivery KPIs. - Leading regular status reviews with internal stakeholders and customers. - Serving as the escalation point for delivery risks and resolution. Additionally, you will be involved in: - Supporting pre-sales scoping, pricing reviews, and solution alignment for Managed Services opportunities. - Reviewing Managed Services-related SOWs and contributing to roadmap planning for key accounts. - Participating in QBRs and stakeholder presentations for strategic accounts. - Monitoring customer roadmaps and ensuring tactical and strategic alignment. - Reporting monthly on operational data and service health. You will also be responsible for: - Building scalable processes, tools, and playbooks for consistent delivery. - Driving automation adoption to improve performance and reduce manual work. - Collaborating with Ops and Finance on Managed Services offerings and cost models. - Conducting regular reviews of work quality, reporting, and risk mitigation. - Identifying opportunities for continuous improvement and best practice rollout. In terms of team leadership, you will: - Manage and coach platform admins and specialists across global accounts. - Conduct regular 1:1s, reviews, and learning plans to develop team skills. - Recruit and grow the team with a focus on accountability and collaboration. - Capture and codify learnings into processes, templates, and toolkits. - Foster a culture of curiosity, ownership, and continuous growth. Furthermore, you will be expected to: - Define the roadmap to evolve Managed Services into a value-add function beyond administration. - Explore new service lines including automation support and reporting operations. - Align with Product, Tech Solutions, and Delivery teams to scale offerings. - Support headcount planning and org design based on roadmap needs. To be successful in this role, you should have: - 8-10 years of experience in delivery, operations management, or customer success. - 4+ years of team management experience in services or SaaS environments. - Strong process thinking, analytical ability, and operational rigor. - Hands-on approach with a strategic mindset, thriving in fast-paced environments. - Exceptional communication, listening, and collaboration skills across teams. - Strong grasp of service metrics, team development, and scalable workflows. - Proven experience with LMS platforms such as Mindtickle is preferred. At Mindtickle, we are committed to creating a highly engaging and rewarding workplace that values diversity and excellence. As an Equal Opportunity Employer, we prioritize our employees" well-being and offer numerous opportunities for growth and development.,

As the Vice President of Operations at Milestone Inc., you will play a key role in leading our global operational centers to drive business growth, innovation, and operational excellence. Your visionary leadership and deep understanding of the digital software and services landscape will be crucial in transforming our Global Capability Center (GCC) into a hub of strategic value. You will be responsible for developing and executing operational strategies that enhance our competitive edge, aligning cross-functional teams to achieve business outcomes, and optimizing global operational centers for efficiency, quality, and cost-effectiveness. Your role will also involve fostering a culture of innovation, continuous learning, and cross-functional collaboration to drive the development of innovative SaaS solutions. In addition, you will champion initiatives to enhance customer satisfaction, retention, and growth, ensuring that customer success teams are aligned with product and engineering. Your success will be measured by the tangible business impact you deliver, such as accelerating revenue and growth, solving strategic challenges, and driving innovation. To qualify for this role, you should have a Bachelor's or Master's degree in engineering and over 20 years of experience in operations leadership within the digital software and services industries. A strong understanding of AI, Engineering, and Enterprise SaaS principles is essential. The successful candidate will have a proven track record of managing and scaling global operational centers with a focus on engineering, product, and customer success. We offer a competitive salary, performance-based incentives, comprehensive benefits package, and opportunities for career growth and professional development in a collaborative and innovative environment. If you have an entrepreneurial spirit, exceptional leadership and communication skills, and thrive in a dynamic, fast-paced environment, we encourage you to apply by submitting your resume and cover letter outlining your qualifications and vision for the role.,